Looked at this style for a while before purchasing. Price was very good as it was significantly reduced from RRP. Delivery from purchase also good. No nonsense with order/delivery/ price , looks like... See more
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Review summary
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Great range of products, easy website navigation and ordering. Plenty of delivery updates, and spoke with a UK human over the phone who helped with my enquiry. What's not to like 10/10 to Cutwel
Not being very knowledgeable about machining I have leaned on the sales support team at Cutwel to guide me through. The website is very good but when I had questions Nathan was able to help me. They w... See more
Company replied
Items in stock on web site ordered Friday afternoon delivered Saturday morning by DPD on next day delivery. Great service thanks.
Company details
Written by the company
Cutwel are one of the UK & ireland's leading engineering tooling suppliers. With over 25,000 products in stock and expertly trained staff, we can offer our customers unbeatable value and quality.
Contact info
Unit A, BD19 4DH, CLECKHEATON, United Kingdom
- 01924 869 610
- sales@cutwel.net
- cutwel.co.uk
4.4
Excellent
3K reviews
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Replied to 78% of negative reviews
Typically takes over 1 month to reply
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A very wide range of cutters.
A very wide range of cutters.
Willing to provide small quantites - 1 or 2 or 3 of a small item.
One item out of stock did not hold up delivery of others.
March 16, 2026
Reply from Cutwel
Thank you for the review. We appreciate you highlighting the range of cutters and the fact that we can supply smaller quantities when needed. It’s also good to hear that the out‑of‑stock item didn’t hold up the rest of your order at the time.
Kind Regards
Caroline@Cutwel
The communication with the company was…
The communication with the company was very polite, accurate and exceptional. My item was sent out same day and received it the following day. I have no hesitation in recommending this company. Many thanks.
March 19, 2026
Reply from Cutwel
Thank you for the lovely review. We appreciate you saying how polite and accurate the communication was, and it’s great to hear your order was sent out the same day and arrived so quickly. It’s always nice to know you’d recommend us.
Many thanks for taking the time to share your experience.
Kind Regards
Caroline@Cutwel
Great website easy to use and really…
Great website easy to use and really fast delivery
March 17, 2026
Reply from Cutwel
Appreciate the 5 stars. Glad the site made ordering nice and simple.
The right item at the right price and…
The right item at the right price and swiftly delivered.
March 14, 2026
Reply from Cutwel
Thanks for the kind words, it's always great to hear.
Excellent service
Excellent service, staff always helpful on the phone and will assist where ever possible.
March 13, 2026
Reply from Cutwel
Thank you for the great review. Really good to hear you had such solid service and that the staff were helpful whenever you needed them. Always nice to know the phone support made things easy for you.
We appreciate you taking the time to share your experience.
Reply from Cutwel
Thanks so much for the 5 stars, we really appreciate it.
Reply from Cutwel
Thanks for the support, it genuinely means a lot.
Reply from Cutwel
Thank you for the review. Great to hear the technical team were able to give you the advice you needed at the time. Always nice to know their support was helpful.
Reply from Cutwel
Really appreciate you taking the time to leave a rating.
prompt no nonsense service
March 8, 2026
Reply from Cutwel
Thanks for choosing us and for the great feedback.
Excellent Service
Excellent Service, Great Staff, we will be using them again. Big thank you to Livvi Ellis-Sharp for her help and support.
March 4, 2026
Reply from Cutwel
Thanks for the lovely review. Great to hear you had such a good experience with the team, and it’s really nice to see Livvi get a mention for her help and support. Always good to know when someone’s gone the extra mile.
Appreciate you taking the time to share this, and glad to hear you’ll be using us again.
Kind Regards
Caroline@Cutwel
Great service and price
December 14, 2025
Reply from Cutwel
Thanks so much for the 5 stars, we really appreciate it.
TERRIBLE communication phone lines and…
TERRIBLE communication phone lines and webchat!
The telephone lines kept cutting out, within about 20 seconds, and the webchat was non-existent. PLEASE look at sorting this Cutwell; apparently this is a 'known' problem. That said, the Customer Service colleagues were incredible and endlessly helpful, the website is intuitive and products are fantastic. I would happily give 5 stars if it wasn't for the technical communication problems.
March 4, 2026
Reply from Cutwel
Thank you for taking the time to leave this review. I can see why you were fed up at the time. Phone lines cutting out and a dead webchat would frustrate anyone, especially when you’re just trying to get a quick update.
It’s good to hear the customer service team were helpful once you got through, and that the website and products themselves hit the mark. I know the technical issues you mentioned were being worked on around then, so hopefully things have been smoother since.
Really appreciate you sharing the full picture.
Kind Regards
Caroline@Cutwel
Reply from Cutwel
Really appreciate the feedback. Happy the site was straightforward to use.
Poor communication
ordered tool online, website quoted 3 days delivery, chased 6 days later to bbe told not ordered yet should expect another 11 days wait plus 2 days carriage.
February 23, 2026
Reply from Cutwel
Thank you for leaving the review. I can see why you were annoyed at the time. When the website says three days, you expect three days, not to be chasing nearly a week later only to find out it hadn’t even been ordered yet. That sort of delay with no clear update is really frustrating.
I know the team will have already dealt with this with you since, but your feedback still helps us tighten things up. Thanks for taking the time to share it.
Kind regards
Caroline@Cutwel
Impeccable service as always
Impeccable service as always. These are my go to when I want a good item quickly. I’ve never been let down yet.
February 22, 2026
Reply from Cutwel
Thanks so much for the 5 stars, we really appreciate it.
Lathe tool SCLCR1616H09
Looked at this style for a while before purchasing. Price was very good as it was significantly reduced from RRP. Delivery from purchase also good. No nonsense with order/delivery/ price , looks like it will be a fine addition to my w/shop
February 24, 2026
Reply from Cutwel
Thank you for the great review, we're really glad to hear the price, delivery and overall experience hit the mark for you. Sounds like the tool’s going to be a solid addition to the workshop once you put it to use.
Appreciate you taking the time to share your thoughts, and thanks again for choosing us.
Kind Regards
Caroline@Cutwel
Reply from Cutwel
Really happy everything was spot on. Thanks for the 5 stars.
Reply from Cutwel
Glad everything went smoothly for you. Thanks again for the review.
Fast service but item was in envelope…
Fast service but item was in envelope that was not properly sealed, so thought an item had fallen out. No it did not it had not been sent but was not clear on paperwork
February 23, 2026
Reply from Cutwel
Thanks for sharing this, I understand why that would’ve worried you. An unsealed envelope and unclear paperwork is never a great first impression, and it’s easy to assume something’s fallen out.
Glad to hear nothing was actually missing, and I know the team will have already helped clear things up since. Really appreciate you flagging it though, it helps us tighten things up for next time.
If anything like this happens again, we’ll always get it sorted quickly.
Kind Regards
Caroline@Cutwel
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