Looked at this style for a while before purchasing. Price was very good as it was significantly reduced from RRP. Delivery from purchase also good. No nonsense with order/delivery/ price , looks like... See more
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Review summary
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Great range of products, easy website navigation and ordering. Plenty of delivery updates, and spoke with a UK human over the phone who helped with my enquiry. What's not to like 10/10 to Cutwel
Not being very knowledgeable about machining I have leaned on the sales support team at Cutwel to guide me through. The website is very good but when I had questions Nathan was able to help me. They w... See more
Company replied
Items in stock on web site ordered Friday afternoon delivered Saturday morning by DPD on next day delivery. Great service thanks.
Company details
Written by the company
Cutwel are one of the UK & ireland's leading engineering tooling suppliers. With over 25,000 products in stock and expertly trained staff, we can offer our customers unbeatable value and quality.
Contact info
Unit A, BD19 4DH, CLECKHEATON, United Kingdom
- 01924 869 610
- sales@cutwel.net
- cutwel.co.uk
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically takes over 1 month to reply
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Great products
Great products, express delivery will be buying monthly same products. 5*****
January 14, 2026
Reply from Cutwel
Thank you so much for the fantastic feedback, it really means a lot to us. We’re delighted you’re happy with the products and the express delivery.
Knowing you’ll be ordering monthly is the best compliment we could ask for. Thanks again for the 5 stars!
Kind Regards
Caroline@Cutwel
Reply from Cutwel
Thank you for the great feedback, i'm really pleased to hear you found our products good value and that they arrived in good time. We appreciate you taking the time to leave a review.
Kind Regards
Caroline@Cutwel
My experience with Cutwel
My experience with Cutwel, has always been excellent. Let down by their courier, DPD. Nothing wrong whatsoever with Cutwel, their products, or their service.
January 15, 2026
Unprompted review
Reply from Cutwel
Thank you so much for your kind words, it really means a lot to hear that you’ve consistently had an excellent experience with us.
I'm sorry to hear DPD let things down on this occasion, and we’ll be following this up with them.
We appreciate your support and your confidence in our products and service, if you ever need us our customer support team are always at hand on 01924 869610.
Kind Regards
Caroline@Cutwel
Delivered to wrong address
Delivered to wrong address. Do not recognise the door it was delivered to.
January 13, 2026
Reply from Cutwel
Thank you for taking the time to leave us a review, i'm very sorry your order was delivered to the wrong address, that shouldn’t have happened.
Replacements have been sent out, and I hope this has now put things right.
If anything is still unresolved, please contact us so we can help straight away on 01924 869610
Kind Regards
Caroline@Cutwel
Reply from Cutwel
Thank you for the great feedback, we're really glad to hear you’re happy with the quality. We appreciate you taking the time to leave a review.
Kind Regards
Caroline@Cutwel
Very happy to give five stars and…
Very happy to give five stars and recommend Cutwel as I placed an order which due to the DPD delivery company was not delivered. Even though Cutwel had not at that point received their goods back they still sent out a replacement parcel FOC. And they have an actual phone number for customer services not one of those annoying chat things. I don't need to buy much from Cutwel but every time I deal with them it is straightforward, from their technical support through to customer support.
January 8, 2026
Reply from Cutwel
Thank you so much for the fantastic review, we really appreciate your kind words.
I'm sorry the courier let things down initially, but glad the replacement parcel reached you quickly.
It’s great to hear you’ve always found our team straightforward to deal with, from technical support through to customer services.
And yes, you’ll always reach real people with us, not chat bots. Your recommendation and five stars mean a lot.
Kind Regards
Caroline@Cutwel
It was easy to find and see the cutter…
It was easy to find and see the cutter I wanted and it was a good price. Ordering and payment was simple.
January 11, 2026
Reply from Cutwel
Thank you for the great feedback, I'm really glad to hear you found the cutter easily and at a good price. It’s also wonderful to know the ordering and payment process was straightforward. We appreciate you taking the time to leave a review.
Kind Regards
Caroline@Cutwel
Reply from Cutwel
Thank you for the review, we’re really glad to hear you received the tools you needed on time. We appreciate you taking a moment to share your experience.
Kind regards
Caroline@Cutwel
As of Yet not received the goods
January 5, 2026
Reply from Cutwel
Thank you for your review. I'm so sorry there was a delay with your order at the time, I can see there was a definite delay in despatching your order at the time you placed it, and I understand how frustrating that must have been.
Although this issue has since been resolved, I'm l looking into why that delay occurred so we can prevent it happening again.
Kind Regards
Caroline@Cutwel
Reply from Cutwel
Thank you for the lovely review, it’s great to hear you’ve received excellent service from us once again. We really appreciate your continued support.
Kind Regards
Caroline@Cutwel
Quick and easy transaction as normal
Quick and easy transaction as normal
Thanks and well done
February 22, 2025
Reply from Cutwel
Thank you for the great feedback — we’re really glad to hear everything was quick and easy for you, just as it should be. Thanks again for your kind words and support.
Reply from Cutwel
Thank you for the positive review — we’re really glad to hear your order was fulfilled and delivered quickly. We appreciate you taking the time to share your experience.
CNC bits,
CNC bits,
Really good pricing and very good quality.
Will buy from Cutwel from now on.
December 16, 2025
Reply from Cutwel
Thank you for the fantastic feedback — we’re really glad to hear you’re happy with both the pricing and the quality of the parts you ordered. It’s great to know we’ve earned your future business, and we truly appreciate your support.
Kind Regards
Caroline@Cutwel
EXCELLENT SERVICE
Ordered 2 items but one was on a 3 day lead-time, was surprised the ex-stock item was delivered the day after ordering, remaining item a few day later, excellent service thank you.
December 10, 2025
Reply from Cutwel
Thank you for the great review, we’re really pleased to hear everything went smoothly.
Even with one item on a short lead time, it’s great to know the ex‑stock product reached you the next day and the remaining item followed shortly after.
We really appreciate your kind words and your support.
Kind regards
Caroline@Cutwel
Reply from Cutwel
Thank you for the fantastic feedback, we’re really glad to hear you were happy with the prices, the help from our team, and the quick delivery. We really appreciate you taking the time to leave a review.
Nailed it
Great service - quick, professional and courteous. Right on the mark 10/10
December 14, 2025
Reply from Cutwel
Thank you for the fantastic feedback, we’re really glad to hear our service hit the mark for you. Quick, professional and courteous is exactly what we aim for, so your 10/10 means a lot to the whole team.
Kind regards
Caroline@Cutwel
You forgot to send item for 3 days. Poor service.
You forgot to send item for 3 days.
December 9, 2025
Reply from Cutwel
Good Morning,
Thank you for taking the time to leave your review.
I’m really sorry for the mix‑up with your order. The item you first chose was out of stock, and when we arranged an alternative, the updated order didn’t get printed properly. Because of that, it ended up stuck in the system for a few days before you made us aware you were still waiting for your items.
It was completely our fault, and I understand how frustrating that delay must have been. We’re putting better checks in place so this doesn’t happen again. Thank you for your patience while we got it sorted.
Kind Regards
Caroline@Cutwel
Delivery on Saturday when I was not…
Delivery on Saturday when I was not expecting it until Monday.
Excellent service
December 12, 2025
Reply from Cutwel
Thank you for the great feedback, we’re really glad your order arrived earlier than expected. It’s always nice when a delivery shows up ahead of schedule. We appreciate your kind words about our service.
Really fast delivery
Really fast delivery. Good selection and great prices, easy to navigate the website.
December 8, 2025
Reply from Cutwel
Thank you for the fantastic feedback, we’re really glad to hear your order arrived so quickly and that you found a great selection at good prices. It’s also great to know the website was easy to navigate. We really appreciate you taking the time to leave a review.
Excellent product and service.
December 9, 2025
Reply from Cutwel
Thank you for the great feedback — we’re really glad to hear you were happy with both the product and the service. We appreciate you taking the time to leave a review.
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