Looked at this style for a while before purchasing. Price was very good as it was significantly reduced from RRP. Delivery from purchase also good. No nonsense with order/delivery/ price , looks like... See more
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Review summary
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Not being very knowledgeable about machining I have leaned on the sales support team at Cutwel to guide me through. The website is very good but when I had questions Nathan was able to help me. They w... See more
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Was having difficulty finding left hand thread taps but saw exactly what I was looking for on Cutwel’s website. Easy ordering process with a quick delivery. Good quality product (not Chinese).
Company replied
Cutwel have a great service overall. Their catalogue is full of the essentials and some other niche equipment which is very useful at times. The overall quality of their gear is great, especially cutw... See more
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Company details
Written by the company
Cutwel are one of the UK & ireland's leading engineering tooling suppliers. With over 25,000 products in stock and expertly trained staff, we can offer our customers unbeatable value and quality.
Contact info
Unit A, BD19 4DH, CLECKHEATON, United Kingdom
- 01924 869 610
- sales@cutwel.net
- cutwel.co.uk
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically takes over 1 month to reply
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Reply from Cutwel
Thanks so much for the 5 stars, we really appreciate it.
Website easy to use and order items…
Website easy to use and order items however my order was delivered to the wrong address
February 20, 2026
Reply from Cutwel
Thank you for the review, I completely understand how frustrating it is when an order ends up at the wrong address, especially when everything else went smoothly. Glad the website side of things worked well for you though.
I know the team will have already helped get this sorted since, but we really do appreciate you flagging it. If anything like this ever happens again, we’ll always get it put right quickly.
Kind Regards
Caroline@Cutwel
Quality
Qick delivery, followed instructions, looks a fantastic solid tool, not tried it yet but feels very sharp, Thank you, it looks just the tool for many years good service.
February 22, 2026
Reply from Cutwel
Thanks for the great review! Really glad to hear the delivery was quick and that the tool looks solid and well‑made. Sounds like it’s going to serve you well once you put it to work. Appreciate you taking the time to share your first impressions.
One of my items wasn't included despite…
One of my items wasn't included despite being on the delivery note as supplied.
February 20, 2026
Reply from Cutwel
Thank you for letting us know, missing items are always frustrating, especially when the paperwork says they should’ve been there. Glad the team were able to get this sorted for you afterwards, but we really do appreciate you flagging it. If anything like this ever crops up again, we’ll always get it put right quickly.
Kind regards
Caroline@Cutwel
Reply from Cutwel
Thanks for choosing us, and for the great rating.
Review on what!
Not received the parcel yet but you want a review, no tracking, I don't know if it's even been shipped out yet!
February 15, 2026
Reply from Cutwel
I completely understand why you’d be annoyed, being asked for a review before anything has even arrived is frustrating. You should at least have tracking or some sign it’s on the way.
Sorry you were left in the dark on this one. If you drop our team a message, we can always check the status and make sure it’s actually moving in future. Happy to chase it up for you anytime.
Kind Regards
Caroline@Cutwel
Ordered reamers over our current…
Ordered reamers over our current supplier as said in stock, a few days later we don't have them. It's down to the courier but very frustrating
February 10, 2026
Reply from Cutwel
Thank you for the feedback, I completely understand why you’d be frustrated. Even if the courier’s the one causing the hiccup, it still ends up being your problem, which isn’t ideal.
We’re sorry this one didn’t go as smoothly as it should have. If you ever need anything chasing up or swapping out, we’re always here to sort it quickly.
Kind Regards
Caroline@Cutwel
What I think is important for others to…
What I think is important for others to know is the speed an efficiency with which Cutwels dealt with my order. The instrument that I ordered arrived well packaged and within the time scale quoted. I will happily order from this company again in the future.
February 8, 2026
Reply from Cutwel
Thanks for taking the time to share this, we really appreciate it. Great to hear everything was handled quickly and that the instrument arrived safely and on time. That’s exactly how we want things to run.
Glad we’ve earned your trust, and we’ll be more than happy to help again whenever you need us.
Caroline@Cutwel.net
Reply from Cutwel
Thanks for the shout‑out! Lauren will be chuffed to hear this, she really does a great job. Appreciate you taking the time to leave a review.
Good ferm to deal with lots of…
Good ferm to deal with lots of experience staff and good product lines
February 6, 2026
Reply from Cutwel
Thanks for the review! Great to hear you’ve had good experiences with us and found the team helpful, we’ve got a lot of knowledgeable people here who really know their stuff. Appreciate you mentioning the product range too. Thanks for choosing us.
Good service items good value for money
December 22, 2025
Reply from Cutwel
Cheers for the review! Glad everything was spot on.
Great website easy to use and arrived…
Great website easy to use and arrived very quickly even though I live in the Channel Islands
February 7, 2026
Reply from Cutwel
Thanks for the great review! Really glad the site was easy to use and that everything reached you quickly, especially all the way to the Channel Islands. Appreciate you choosing us.
Excellent service
User-friendly website, competitive pricing and excellent service so would recommend to anyone, even a model engineer like me!
January 31, 2026
Reply from Cutwel
Thanks for the support, it genuinely makes a difference.
The website is very user friendly
The website is very user friendly, finding the tool you looking for quick and easier. Good value for money and quick delivery.
February 4, 2026
Reply from Cutwel
Thanks so much for the 5 stars — really appreciate it
Very fast shipping and quality product
February 3, 2026
Reply from Cutwel
Cheers for the review! Glad everything was spot on.
Just an absolutely solid company to buy from.
Just an absolutely solid company to buy from. You order tools, they're delivered the next day. What you receive is actually the thing that you ordered. You ring the customer service, it's a very pleasant, actual person on the line. You order the wrong things, they swap them for you. It's just a damn decent business. As small as I am as a customer, Cutwel will still be getting all of my business in terms of drills, etc from here on out. Thank you very much, Cutwel. You do a hell of a job.
January 24, 2026
Reply from Cutwel
This really made our day. Thanks for taking the time to write something so thoughtful. We’re proper glad to hear everything’s been smooth for you, from the deliveries to the swaps to getting a real human on the phone. That’s exactly how we want things to work.
And honestly, it means a lot that you’d stick with us even as a “small” customer, no one’s small on our end. Really appreciate the trust and the kind words.
Thanks again for the cracking review. You’ve put a smile on a few faces here.
Misleading delivery times...
Placed order on a Friday and qualified for free delivery, but paid extra £18 for next day pre 10.30am delivery on a Saturday morning but did not receive until Monday Morning when products were no longer required...
January 23, 2026
Reply from Cutwel
Thank you for taking the time to share your feedback. I'm really sorry that your pre‑10:30am Saturday delivery did not arrive as promised. I do understand how frustrating it is when a time‑critical order doesn’t reach you when needed.
Although your order qualified for free delivery, you paid an additional £18 for the timed Saturday service, and we agree that you did not receive the level of service you paid for. We have therefore arranged a full refund of the £18 carriage fee.
We’re reviewing this with our courier to prevent similar delays in the future. If there’s anything else we can help with, please feel free to contact our customer care team directly on 01924 869610 we’re always here to put things right.
Kind Regards
Caroline@Cutwel
Great Service.
January 16, 2026
Reply from Cutwel
Thank you so much for your review, we really appreciate it. Great to hear you were happy with the service.
Kind Regards
Caroline@Cutwel
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