C W Sellors Jewellers Reviews 

10,242
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 247 reviews, reviewers had a great experience with this company. Customers frequently praise the remarkably helpful, professional, and thoughtful staff for providing wonderful assistance during their shop visits and online purchases. Many people actively highlight the truly exceptional customer service received both online and in-store, alongside the stunning and high-quality jewelry products available. Though some customers experienced frustrating delivery delays with their online orders, along with occasional unexpected issues regarding overall product availability and stock. A few other people also noted prolonged communication gaps and painfully slow response times when trying to resolve various urgent problems with their specific purchases.

What people talk about most

Product

Clients share ambiguous opinions on product. While many consumers are thrilled with handcrafted, high-quality... See more

Staff

Customers consistently note positive experiences with staff, highlighting exceptional, friendly, and... See more

Service

Consumers find service to be positive, highlighting professional assistance and effortless processes.... See more

Order

People report ambiguous experiences with order processes, reflecting a clear division among consumers. On one... See more

Customer service

Customers had ambiguous experiences with customer_service. Many reviewers praised the exceptional, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a Blue John heart pendant years ago. I wanted to purchase a second. This was out of stock. Diana was able to access my records, liaise with the workshop and I collected today! Beautiful dark... See more

Company replied

Rated 5 out of 5 stars

Fantastic first class service. It was a pleasure to deal with Leah over the phone when placing the order. She ensured the item would arrive in plenty of time for my daughters birthday. The order was f... See more

Company replied

Rated 5 out of 5 stars

Superb service from CW Sellors & particularly very thoughtful assistance from Peter in the Bakewell shop, helping me in my choice of 2 pairs of pearl earrings as a gift for my sisters big birthday. My... See more

Company replied

Rated 5 out of 5 stars

After eventually finding a jade ring I really liked it was sold out! I emailed C W Sellors and they immediately replied back saying they could make me one & just to let them know my finger size. I rec... See more

Company replied


Company details

  1. Jewelry Store
  2. Watch Store

Written by the company

Welcome to C W Sellors Jewellers. We are an independent family run jewellers, established in 1979. As one of the UK's premier jewellers we specialise in producing handmade fine diamond and British gemstone jewellery. Discover the most sought after luxury and branded jewellery and watches, shop in store and online with free UK delivery. With over 45 years of experience our dedicated team of highly trained watch specialists, are on hand to offer expert advice, working closely with our suppliers to offer you the finest selection of highly sought after fine jewellery and luxury watches.


Contact info

3.8

Great

TrustScore 4 out of 5

10K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(10,242)

232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience

Good experience. From discussing purchase, delivery, picking up to setting up the watch. Good team of helpful ladies. Recommend

September 6, 2025
Unprompted review
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Reply from C W Sellors Jewellers

Thankyou for your review Radek. Its great to hear you enjoyed your experience with us

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Rated 5 out of 5 stars

Really helpful and knowledgeable staff

Really helpful and knowledgeable staff. No pressure to buy but they went the extra mile for us.

September 22, 2025
Unprompted review
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Reply from C W Sellors Jewellers

Thankyou for your review, if there is anything else we can do to help, please let us know.

Rated 5 out of 5 stars

Wouldn't hesitate to buy from CWS again

I've shopped with CW Sellors twice, both time for swiss watch purchases. The first experience was affected by a technical fault arising with the product after a few weeks which the manufacturer wanted to repair however CWS fought my corner and got me a new replacement sent from Switzerland in time for the wedding I bought it for which I was very pleased with. The second time was an amazing deal which I thought was probably too good to be true, ex display or something but no, great watch in perfect condition, delivered on time. No issues at all..

July 10, 2025
Unprompted review
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Reply from C W Sellors Jewellers

Hello Matt, its great to hear our team could help.

Rated 5 out of 5 stars

Great personal service

I’ve bought 3 pieces of jewellery during the sale. Harriet & Ellis helped me with the purchases. Both were super efficient & understanding.
These were 3 separate purchases and sorry can’t remember each date.

September 20, 2025
Unprompted review
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Reply from C W Sellors Jewellers

Hello Katie, its lovely to hear the team could help you, enjoy your orders!

Rated 5 out of 5 stars

Lovely assistants very helpful and…

Lovely assistants very helpful and pleasant! Sad that your chesterfield store is closing.

October 20, 2025
Unprompted review
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Reply from C W Sellors Jewellers

Thankyou for your review, we hope to welcome you at our other locations in the future

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Rated 5 out of 5 stars

Really helpful

Really helpful. I took my bracelet to be mended. I had good communication throughout whilst I waited for it to be fixed. I even purchased a pair of earrings from the store. Great value for money.

October 11, 2025
Unprompted review
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Reply from C W Sellors Jewellers

Thankyou for your review Jo, its great to hear we could help.

Rated 5 out of 5 stars

I searched and searched and I went to…

I searched and searched and I went to 3 different jewellers in London …then to my absolute delight I found C W Sellers and they had the special rose coloured pieces I’d been searching for …and to add to the magic they were hand made …..so unique, so perfect …my daughter put both items on and has been wearing them since the day I gave them to her for lifetime major achievement …❤️

July 1, 2025
Unprompted review
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Reply from C W Sellors Jewellers

Thankyou for your review, its great to hear the order was well received.

Rated 4 out of 5 stars

A great experience dealing with Sellors

I was helped by a very kind and knowledgeable lady. The product I purchased was excellent and well priced. A recommended retailer

September 2, 2025
Unprompted review
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Reply from C W Sellors Jewellers

Hello Arthur, thankyou for your review, its great to hear we could help. If there is anything else we can do to assist, please let us know.

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Rated 5 out of 5 stars

Great service

Great service, helpful and friendly staff. A wonderful range of high quality products from both online and in store. Delivery as explained. Very satisfied with everything purchased.

September 27, 2025
Unprompted review
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Reply from C W Sellors Jewellers

Thankyou for your review, its great to hear we could help

Rated 1 out of 5 stars

Overdue Delivery

I ordered a Fenix 8 mid July with an estimated delivery of 3-4 weeks. Communication on delivery was non existent unless I called them. It is now mid October and still I could not be provided with a date and was told I was one of the longest waiting in the queue. Enough was enough and I cancelled the order. There seems to be plenty of stock at other places. I was surprised how keen they seemed when I said I wanted to cancel my order. Perhaps it was due to the fact that I placed it when there was a sale on. Not a good experience what so ever.

October 20, 2025
Unprompted review
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Reply from C W Sellors Jewellers

Hello James, thankyou for your feedback. We are experiencing a delay in distribution which has made it difficult to advise customers on backorder pieces. However, a note has been made on your order to offer best price on a future order with us if you wanted to return.

Rated 5 out of 5 stars

The service and quality of the products…

The service and quality of the products were first class
We were just looking 😂 as you do but couldn’t resist on purchasing a new ring for my wife and the service all round was fantastic no pressure selling which is always the way to go
Many thanks

August 31, 2025
Unprompted review
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Reply from C W Sellors Jewellers

Thankyou for your review, its lovely to hear you enjoyed your experience.

Rated 5 out of 5 stars

We received a warm welcome in the shop…

We received a warm welcome in the shop in Bakewell. The look and feel of the shop was special and the jewellery and watches were beautifully presented. The service we received was excellent and the price we paid was extremely competitive.

July 19, 2025
Unprompted review
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Reply from C W Sellors Jewellers

Hello Ian, thankyou for taking the time to leave us a review, its great to hear you enjoyed your experience with us

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Rated 5 out of 5 stars

Georg Jensen fan.

I always have excellent Customer Service, especially with Tom and latterley with Mandy in the Ashbourne Boutique. I am a huge fan of Georg Jensen jewellery and have always have had special help and discussing my favourite Jewellery.

October 19, 2025
Unprompted review
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Reply from C W Sellors Jewellers

Thankyou for your review Zoe, its great to hear you enjoy your experience with us

Rated 5 out of 5 stars

Very Happy.

C W Sellors (Hope & Harriet) were excellent throughout my purchase and responded to my questions almost immediately with positive answers for me. They have been very prompt and lovely people throughout and really helped me with my choices.
My purchase arrived very quickly as promised.
I would recommend them without hesitation.

October 15, 2025
Unprompted review
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Reply from C W Sellors Jewellers

Hello Stewart, its lovely to hear our team could help, enjoy your order!

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Rated 5 out of 5 stars

Wandered into the shop looking for a…

Wandered into the shop looking for a birthday gift for my 80 year old Aunt.
The lady was very helpful and knowledgeable. I am very pleased with my purchase as is my Aunt who has had the earrings I bought admired by others.

August 19, 2025
Unprompted review
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Reply from C W Sellors Jewellers

Hello Andrea, thankyou for your review, its great to hear the gift was received well.

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