Cyan Teak Furniture Reviews 

301
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, stunning workmanship, and durable materials of the outdoor furniture, noting that many products arrive fully assembled and are very comfortable to use. People consistently highlight the prompt delivery service, efficient communication, and exceptionally friendly drivers who always go above and beyond to assist customers with placing items in the garden. Some reviewers were not happy with the heavy weight of certain products, noting that the challenging storage requirements and lack of easy folding can make managing them during winter quite difficult.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting sturdy construction and excellent... See more

Delivery service

People report positive experiences with delivery service, highlighting fast and on-time arrivals. Reviewers... See more

Quality

Reviewers mention positive feedback about quality, highlighting sturdy construction and excellent... See more

Staff

Reviewers highlight positive aspects of staff, praising friendly and helpful drivers who frequently go above... See more

Service

Customers consistently report satisfaction with the service, highlighting very friendly and helpful drivers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted to buy a solid teak armchair that I could leave outside in all weathers, to match a bench I bought 30 years ago which is till looking great. Many other companies have chairs which look ok but... See more

Company replied

Rated 5 out of 5 stars

Absolutely delighted with our new teak table and 6 rattan and teak chairs. Stunning workmanship and quality. We’ve been looking for a while and nothing compares on quality and price. Delivered within... See more

Company replied

Rated 5 out of 5 stars

Trading under the name Jati we went to view the range at the factory and had an excellent greeting. Perhaps the only slightly negative point is the showroom - could be bigger and more comprehensive.... See more

Company replied

Rated 5 out of 5 stars

We were delighted to discover Cyan furniture. We visited their showroom where we tried various patio chairs.Sarah gave us great advice when she understood our constraints. All furniture was great qual... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Furniture Store
  3. Outdoor Furniture Store

Written by the company

Cyan is a leading manufacturer and supplier of high-end teak and wicker garden furniture to homes, luxury hotels, spas, resorts, local authorities, schools, restaurants, clubs and so on. We’re competitively priced, with a strong commitment to bio-diversity and sustainable growth.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

301 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(301)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The quality of the products is amazing…

The quality of the products is amazing and I have ordered a number of items of furniture which looks great. Additionally the delivery personnel are very efficient and friendly.

April 10, 2026
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you so much for your review.

We're delighted to hear that you're happy with the quality of the furniture and that our delivery team made a positive impression — we’ll be sure to pass along your feedback to them.

We hope you get lots of use out of your furniture for many years to come!

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Rated 5 out of 5 stars

Great quality products and brilliant customer service…

I’ve been buying various bits of garden furniture from Cyan for close to 20 years.

Their products are top notch quality but what makes them special is that they’re so helpful when it comes to providing spares for chairs etc.

I recently ordered a few bolts etc to repair a chair that I’ve had for years - the products last for decades if you look after them.

Added to which Melany and Saz were super helpful and friendly when dealing with my query.

September 2, 2025
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you so much for your loyalty over the past 20 years, it truly means the world to us!

We’re so pleased to hear that you’ve enjoyed our furniture over the years and that we could help with the spares you needed. We'll make sure to pass on your comments to Melany and Saz, they will be delighted to know their friendly support made a difference.

Rated 5 out of 5 stars

VERY COMFORTING From the very start of my conversation…

From the very start of my conversation with Cyan they made me feel Welcome, fully understanding my needs, and nothing was too much trouble!
Not everyone experiences a loved ones death so early in life, so it can be a very sensitive issue.
Your team show compassion, support and guidance which is what is needed. at this time.
Thank you again for your Understanding.
Marg Reid

August 19, 2025
Unprompted review
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Reply from Cyan Teak Furniture

Thank you so much for leaving such a lovely review.

We’re truly sorry for the loss you’ve experienced, and it means a great deal to know that our team were able to provide comfort, understanding, and support during such a sensitive time. We’re truly honoured to have been able to be there for you.

Rated 5 out of 5 stars

We couldn’t be more happier!

We couldn’t be more happier with the purchase we made. Beautiful Teak quality furniture. We are in North East of Scotland, Cyan delivered our furniture with care. The delivery driver was professional and very polite and helpful. We would certainly recommend Cyan Furniture. Beautifully made Teak bench, chairs and tables. Thank you very much!

August 7, 2025
Unprompted review
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Reply from Cyan Teak Furniture

Thank you so much for your wonderful review! We’re absolutely delighted to hear how happy you are with your new furniture and that it arrived safely. We’ll be sure to pass on your kind words to our delivery driver.

It means a great deal to us that you would recommend Cyan Furniture, and we hope your bench, chairs, and tables bring you many years of enjoyment!

Rated 5 out of 5 stars

Great company CYAN TEAK FURNITURE …

What a great company CYAN from the first telephone call to an exceptional delivery driver named Darren who went above and beyond for my Dad. When delivering the bench to the graveside it was very emotional time for my Dad & Darren put his arm around my Dad & comforted him so very grateful & would highly recommend if you’re looking for a Teak bench of the highest quality.

July 29, 2025
Unprompted review
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Reply from Cyan Teak Furniture

Hi Tracey,

Thank you so much for your wonderful review, we're truly grateful you took the time to share your experience. We'll be sure to pass on your kind words to Darren — his compassion on the day speaks volumes about the sort of person he is, and we're proud to have him on the team.

It means a lot to know the bench arrived safely and will serve its purpose in such a meaningful setting.

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Rated 5 out of 5 stars

Very pleased with the Windsor benches…

Very pleased with the Windsor benches bought from Cyan - good quality and just as described on the website. The customer care was outstanding - easy to contact and Shathu couldn’t have been more helpful. We’d definitely recommend Cyan and will use them again.

July 17, 2025
Unprompted review
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Reply from Cyan Teak Furniture

Thank you so much for your kind words and wonderful review Jackie! We're delighted to hear that you're pleased with your Windsor benches and hope you get lots of use out of these. It's also fantastic to know that you had a great experience with our customer care team - Shathu will be especially pleased to hear your feedback. We look forward to welcoming you back to Cyan in the future!

Rated 5 out of 5 stars

Fantastic experience and perfect product for our needs

1. Great advice on calling
2. Quality furniture exactly as described at a competitive price
3. Looks fantastic
4. Ordering experience easy and clear
5. Delivery experience perfect - delivery man set up a table and gave good advice on maintenance. Arrived exactly as promised (at the earliest part of the window given.

We recommend strongly

July 10, 2025
Unprompted review
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Reply from Cyan Teak Furniture

Hi Jonathan, thank you so much for taking the time to leave us such a lovely review. We're so pleased that you had a fantastic experience and hope you enjoy your furniture for years to come!

Rated 5 out of 5 stars

Excellent product & great service

Wanting to choose my own granite top I asked if I could buy only the base of a teak side table.
The member of staff I contacted was very helpful and quickly made all the arrangements for this. Only a short time later my truly excellent quality table-base arrived.
The standard of service throughout was remarkably good, even with phone calls to ensure that delivery arrangements would be convenient for me.
A really perfect buying experience.

July 8, 2025
Unprompted review
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Reply from Cyan Teak Furniture

Hi Nicholas, thank you so much for leaving us a review. We're so pleased to hear that you had such an excellent experience and you are happy with your product. We hope you enjoy your table for years to come!

Rated 5 out of 5 stars

Good product and service

I recently bought a teak bench from Cyan and am very happy with the purchase. The bench was delivered fully constructed looks strong and of good quality wood. The company emailed me when in stock and offered three different delivery dates. I received a text on the day of delivery to confirm timing. The lady I spoke to on the phone was very helpful. Would recommend.

July 5, 2025
Unprompted review
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Reply from Cyan Teak Furniture

Thanks so much for leaving us a review Denise. We're so glad that you are happy with your order and hope you get lots of use out of your bench for many years to come!

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Rated 5 out of 5 stars

Great quality and helpful delivery personnel.

Easy to use website with straight forward ordering process. Delivered within the projected time frame and the delivery driver was really helpful; items delivered to our back garden and he assembled and checked the operation of the the table for us. The quality of the table and chairs is exceptional and the cushions a nice thickness, and very comfortable.
We have no hesitation in recommending this company and their products.

July 4, 2025
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi Bernie,

Thank you so much for taking the time to leave us a review.

We're so glad that you are happy with your items and hope you get lots of use out of them. It's great to hear you had such a good experience, we'll make sure to pass your feedback onto the driver!

Rated 5 out of 5 stars

Extremely helpful driver and excellent…

Extremely helpful driver and excellent product

July 2, 2025
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thanks so much for taking the time to leave us a review Rupert!

We're delighted that you are happy with your product and will pass your comments onto the driver.

Rated 5 out of 5 stars

Excellent garden bench

Excellent garden bench, well made, worth the money. And quick delivery.

July 2, 2025
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi Christine,

Thank you for leaving us a review! We're so pleased that you are happy with your bench and hope you get lots of use out of it for years to come.

Rated 5 out of 5 stars

A benchmark for excellent product and service

From my first call to Cyan to delivery of our teak bench the service has been first class. The company has a "can do" attitude with helpful, well trained staff. The experience from beginning to end was of the highest order. We even had a prompt confirmation of delivery which was appreciated.

July 1, 2025
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thanks so much for your review Bob!

We're delighted that you are pleased with your bench and hope you get lots of use out of it. We'll be sure to pass on your lovely comments to the team.

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Rated 5 out of 5 stars

Excellent service,

Excellent service the planters arrived quicky and are excellent thank you.

June 4, 2025
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi, Thank you so much for leaving us a review. We're so pleased that you are happy with your planters and hope you enjoy them for years to come!

Rated 5 out of 5 stars

Highly recommended

Quality product. Excellent communication and customer service. Delivery within a 2 hour window. Delivery driver pleasant and helpful. Will definitely use them again for garden furniture

June 5, 2025
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

We are delighted you are happy with the service and delivery received - thank you so much for your lovely review, Melanie!

Rated 5 out of 5 stars

Excellent product and customer service

We would like to just say thank you for the fantastic customer service that the your delivery driver provided yesterday
We are comparing it with an experience that we encountered several years ago with a different company. We are in our seventies with health difficulties preventing us from lifting and when the delivery of our new shed arrived the 2 van drivers refused to carry the sections from the front of our house into our rear garden. This caused us great difficulties and stress at the time.
We were concerned in case we experienced a similar problem when we ordered our Cyan bench as we were unsure how heavy it would be to carry it.
The delivery driver was fantastic and willingly took the bench from his van to the rear garden and asked where we would like it exactly positioned. What a difference and a great relief.
We were very grateful and it 's reassuring to know that some companies still value their customers.

May 27, 2025
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you so much for leaving us a review. We're so pleased that you had a fantastic experience and hope you enjoy your furniture for years to come!

We'll make sure to pass your lovely comments onto the delivery driver so he is aware of his brilliant work.

Rated 5 out of 5 stars

Excellent service

Excellent service, tremendous quality furniture and the delivery driver was polite and very professional, 100% marks from me for Cyan’s product.

May 15, 2025
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi Bryan,
We're thrilled to hear that you're happy with your order and the service you received! We'll be sure to share your kind words with the driver and the rest of our team. We hope you enjoy your new furniture for years to come. Thanks so much for taking the time to leave us a review!

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Rated 5 out of 5 stars

Fabulous product and very helpful delivery man. Customer Service very good.

just received our patio table and chairs and they are amazing. Such good quality, they will last for years. So glad I found this company. All our friends are impressed by the appeared and quality of the product. Highly recommend

May 13, 2025
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you so much for leaving a review. We're so pleased that you are happy with your furniture and we'll pass your lovely comments onto the delivery driver and our team. We hope you get lots of use out of your table and chairs!

Rated 5 out of 5 stars

Very impressive company..

2 Top points….

1/ I have honestly never received such amazing delivery service, from ANY other company!
2/ The quality of the “Balmoral Sturdy Teak Park Bench” is fantastic, It’s extremely solid and very well made… even surpassed my high expectations..

May 6, 2025
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi Jane, thanks so much for taking the time to leave us such a lovely review! We're so glad that you're pleased with your Bench and received an amazing delivery service. We'll make sure to pass on your comments to our delivery team and we hope you get lots of use out of your Bench!

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