Cyber Craft Reviews 2

I got the helmet and it looked stellar when I was taking it out of the box and getting my stand together with the box. No instructions came with the helmet, so I put it together based off the pictures on the webpage for the helmet. The cable that powers the flashlight was outside of the helmet, and did not match the sleek look of the helmet on the website, so I reached out to the support email for help to see if I attached it wrong.

As I was waiting for a response, I noticed that the wires were pretty loose on the connection point for the flashlight, but did not have a second thought. It took a few days for the support to get back to me, and they sent me a YouTube link for how to install all the parts properly and run the wire into the helmet to hide the cables away. With the wires not properly seated and reinforced to the terminal blocks, me trying to feed the cable into the helmet the same exact way as shown in the YouTube video caused them to break. Video located here: https: //youtu.be /EhdPzShuSbI?si=qt4w3TwppNL_gwR7

I have added a photo of where the terminal block failed on the helmet side, a photo showing which lights are now non-functional, and how the heat shrink is not supporting either end of the 4 pin connector and the cable used is very thin and snaps easily. I understand needing to leave the cable showing to match the 4 pin connection properly, but you could also mark both sides of the 4 pin connection in a single color to allow the customer to know the proper orientation and having the heat wrap/electrical tape all the way up the cable to help provide structure so the cables do not break as easily.

That was back on February 17th, one day after I received my helmet. It has now been a month going back and forth with their support team to get a fix for my issue, and in that time, another of the lights has gone out. I asked about that issue, and they say they think it could be connected to the same circuit as the flashlight, but they are not sure. They have provided two options, the first one being I fix it myself or have someone I know fix it for me if I do not know how to, or that they would send me a new flashlight. I asked for a new one, as I believe my product that I paid for should not break after less than 24 hours out of the box, and they said that it could fix the other light that is broken and would check with the production team that it would. I asked to be shipped to the same address as the helmet was and understand that they need time, but it has now been 12 days since the last contact with their support team.

I get being busy and possibly having other cases, but a simple reply stating that they are still looking into it would be nice. I could fix the issue myself since I work in a low voltage workplace, but if I spent $585.00 for the helmet and helmet stand, it is my opinion the helmet should work and not need the customer to fix the bad wiring job. I will update my review if the replacement part does come in and fix the second light that does not turn on. Otherwise if I do not hear back, I will fix it myself and keep the review as it is.

I really wanted to like this, but just due to the poor support communication, I just cannot recommend this product. I hope the other helmets fare better than this one.

TLDR: Bad wiring caused a power cable to break, and it feels like customer service is dragging their heels to get me a fix.

Cyber Craft is honestly one of the best cosplay sites I’ve ever seen. The level of detail and craftsmanship in their armor sets is top-tier — truly screen-accurate and built like the real deal. Even though it’s out of my budget, I reached out with some questions and the team was super responsive and respectful. They were willing to work with me on custom options too.

If you're looking for professional-grade cosplay, Cyber Craft is absolutely worth it.