Originally ordered a product, only for Cybex to cancel the order. I emailed customer services, who replied quickly, but their only solution was to try again, by this time the product was out of stock... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The stroller has pros and cons as all do but my cons listed are probably expected for the size. I would not use this as my everyday stroller. Definitely great for travel especially in an ai... See more
Company replied
I’ve purchased all my car seats from Cybex, and honestly you get what you pay for. I wasn’t willing to risk going cheap on something so important. The seats are really easy to install, very comfortabl... See more
Company replied
We own multiple Cybex products revolving around e-Priam stroller. That includes a Cloud Z i-Size, Base Z, stroller umbrella, rain cover, Lux carry cot and more. Website and product naming are confusi... See more
Company replied
Company details
Written by the company
CYBEX offers car seats, baby carriers, kids furniture and strollers that are not only safe but perfectly adapt to urban lifestyles. At the core of the brand and its product developments stands the CYBEX D.S.F. Innovation Principle: the combination of unique Design, unsurpassed Safety and quality and intelligent Functionality. This three-pronged strategy has led not only to the development of award-winning pioneering car seats like the rear-facing Sirona but also to no less than fifteen Red Dot Design Awards. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand. With its fresh approach, CYBEX designs products for parents while pushing the boundaries that often separate safety, design and function.
Contact info
Riedingerstrasse 18, 95448, Bayreuth, Germany
- +49 921 78511 9621
- cybex-online.com
3.1
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent quality products
Excellent quality products, with fast delivery. Would shop with them again.
January 15, 2026
Unprompted review
Reply from CYBEX Online Shop
Dear Lucy,
Thank you for taking the time to share your feedback.
We are pleased to hear that you were satisfied with the quality of our products and delivery.
Your positive experience is greatly appreciated, and we look forward to welcoming you again in the future.
Warm regards,
Team CYBEX
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The products I brought I do love it’s…
The products I brought I do love it’s so easy to put together and great quality for my new bundle of joy.
February 6, 2026
Unprompted review
Reply from CYBEX Online Shop
Hey Tyiesha!
Thanks for sharing this wonderful review!
We're delighted to hear that you love your products and are truly honored to be part of this special moment as you welcome your little one.
Warm regards,
Team CYBEX
Highly recommend
The car seat is very appropriate and safe for my child. At the time of sleeping, the head remains in the car seat and doesn't move. The baby is cosy and feel safe. I highly recommend.
February 2, 2026
Unprompted review
Reply from CYBEX Online Shop
Hi M. Radouan!
Thank you so much for your kind words! We’re delighted to hear that your little one feels safe and cosy in the Solution T i-Fix.
Warm regards,
Team CYBEX
Refused to fix our car seat.
The belts on our car seat are too stiff to fully tighten - they get really stiff once you get close to them being fully tightened.
We sent it back to Cybex (via Natural Baby Shower, where we bought it). Cybex said it was fine and sent it back - in a box with no packing material, so it got scraped in transit.
The entire process took 34 days - from start of complaint to return of seat.
It's about 8 months old.
Natural Baby Shower are dealing with the issue.
February 17, 2026
Unprompted review
Reply from CYBEX Online Shop
Hi Julian,
Thank you for taking the time to share your experience.
We are truly sorry to hear about the difficulties you faced with the car seat belts, as well as the inconvenience caused by the long handling time and the condition in which your seat was returned. This is absolutely not the experience we want for any of our customers, especially when safety and trust are involved.
We would like to investigate this for you in more detail and see how we can make things right. In order to do so, we have requested more information from you via Trustpilot.
Once we have your details, we will review everything carefully and support you with the next steps.
Thank you again for letting us know. We are here to help and appreciate your patience.
Kind regards.
Team CYBEX
Fantastic quality and reassuring safety
Both car seats I’ve had have been from Cybex. The quality is fantastic, and I really feel my baby is safe in his seats. The base for his seat when he was younger broke in the latch, and they sent me out a replacement with no qualms. I love them and don’t think I’d use another company for my baby’s safety. :)
February 13, 2026
Unprompted review
Reply from CYBEX Online Shop
Hello and thank you for taking the time to share your positive experience with our products.
We are delighted to hear that you are so satisfied with the quality of your car seats and that they give you a reassuring sense of safety for your baby — this is exactly what we strive for every day.
We are also pleased that our team was able to assist you quickly when the base latch issue occurred. Providing reliable support alongside high-quality products is very important to us.
Your trust and loyalty mean a great deal, and we truly appreciate your kind words. Should you ever need assistance in the future, please do not hesitate to contact us.
Warm regards,
Team CYBEX
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The Cybex Balios S Lux review
The Cybex Balios S Lux is a sturdy pram with a gorgeous colour and strong wheels, and the frame folds easily, although it is quite heavy. That said, there are a few really annoying issues. The raincover is ridiculous, it barely fits and the straps don’t secure properly. I’ve never been able to use it because it just blows off instantly, which is so frustrating when you live in England. The hood is another problem. There’s a button that’s meant to clip the fabric, but it just won’t reach properly. I even took it to Mamas & Papas for help and they couldn’t fix it, and the plastic rod that shapes the hood keeps popping out all the time.
I also find the pram’s height really small. My son has just turned one and his head doesn’t fit under the hood anymore, so I’m now having to buy a different pram even though I spent just under £1,000 on this set. I would expect a pram at this price to last for his whole pram life, so it’s really disappointing.
The car seat and bassinet were lovely and really easy to use, and the pram itself is cute, but the raincover and hood issues make it so frustrating to use every day.
September 1, 2025
Unprompted review
Reply from CYBEX Online Shop
Dear Jodie Anne,
thank you for taking the time to share your feedback. We’re pleased to hear that you’ve enjoyed the Balios S Lux, as well as your positive experience with the car seat and bassinet.
We’re very sorry to learn about the frustrations you’ve experienced with the rain cover, and seat height. The Balios rain cover is designed with simple installation straps that loop onto the recline button and secure around the sides to help keep it in place, even in windier conditions.
Regarding the seat unit, it is intended for use from birth up to approximately 4 years of age.
If you have any further questions or concerns, please don’t hesitate to reach out to us through our contact forms.
Thank you again for your feedback; it truly helps us continue improving our products and services.
Kind regards,
Team CYBEX
I regret buying the Cybex e-Priam
I regret buying the Cybex e-Priam. I chose it specifically for the electric assist, expecting it to make daily walks in a hilly area easier. Instead, it has been unreliable from the start.
On completely flat surfaces, the stroller randomly brakes on one wheel, as if the motor engages unevenly. It makes noise, creates resistance, and feels unstable. The core feature — the electric assist — simply does not work as it should. For a product positioned and priced as premium, this is unacceptable.
The customer experience has been even more disappointing. Rather than offering a replacement or refund for what appears to be a defective product, I was asked to send the entire stroller back for inspection — without any immediate solution in the meantime. As a parent of a newborn, being left without a stroller while the product is “examined” is not realistic. There was no proactive proposal to exchange it, no clear timeline, and no sense of urgency.
At this price point, you expect reliability and proper after-sales support. Instead, the responsibility and inconvenience are pushed onto the customer. I would not recommend it.
February 6, 2026
Unprompted review
Reply from CYBEX Online Shop
Dear Evelina,
we are very sorry to hear about your negative experience. We understand how frustrating this situation must be. We see that one of our representatives is in contact with you, has explained how we would like to assist, and is currently waiting for your decision.
To ensure we provide the most appropriate solution for your claim, the reported issue requires the product to be sent to our service center. We want to reassure you that our team will do everything possible to complete the necessary repairs as quickly as possible and return the product to you promptly.
For safety reasons, we do not offer loan products as substitutes, as we must ensure that all products meet our strict safety and performance standards. We are waiting for your reply to our last message so we can continue the process and assist you further.
Kind regards,
Team CYBEX
The worse online experience
I ordered a stroller from Cybex Online on 21 January with a promised delivery time of 2-4 days. Today is 10 February and the stroller has still not arrived.it is already 21 days if waiting.
What made this situation extremely frustrating is that the delivery date was changed every single day from “today” to “tomorrow,” giving the impression that the delivery was imminent when it clearly was not. This went on for over two weeks.
When I asked to cancel the order and receive a refund, I was told that I must either wait for the item to arrive and then return it, or deliberately miss the delivery. Both options could take an indefinite amount of time, which is unacceptable, especially for a baby product.
I believe this is unreasonable and poor customer service. I simply wanted to cancel my order and purchase a stroller elsewhere, but instead I was left without the product and without my money.
I would not recommend ordering from this website based on my experience
January 21, 2026
Unprompted review
Reply from CYBEX Online Shop
Dear Natalia,
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience you’ve experienced.
Our team has already initiated an investigation to resolve this matter as quickly as possible.
As your order has already been dispatched and is currently with the courier, we unfortunately can no longer cancel it at this stage. Once the product is returned to our warehouse, we will promptly initiate your refund.
We sincerely apologize for your experience. We are continuously working to ensure that our customers receive the highest level of service and enjoy the best possible experience with both our products and support.
Your experience matters to us, and we appreciate the opportunity to make things right.
Kind regards,
Team CYBEX
Very comfortable cybex product
I really like my cloud g product. I recommend this
February 8, 2026
Unprompted review
Reply from CYBEX Online Shop
Thank you, Judit! We really appreciate your recommendation!
Team CYBEX
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Pros & Cons
The stroller has pros and cons as all do but my cons listed are probably expected for the size. I would not use this as my everyday stroller. Definitely great for travel especially in an airplane not having to wait a long time for the stroller.
Pros:
-Easy to fold
-Compact as promised and fits in overhead of an airplane
-Lightweight
Cons:
-Bumper bar (sold separately) is not able to fold with the stroller so it makes it a bit challenging when you’re in a rush. Otherwise, it’s not a big deal to remove.
-Canopy does not have a mesh on the sides or top for ventilation.
-Doesn’t have good suspension so don’t expect this stroller to work well in bump streets. It’s expected considering the size of the wheels but something to note.
-Storage space at the bottom is VERY small so expect to have an alternative option to hang things. A toddler book bag barely fits.
January 19, 2026
Unprompted review
Reply from CYBEX Online Shop
Dear Michelle,
Thank you so much for taking the time to share such a thoughtful and balanced review. We really appreciate you calling out both what worked well for you and where the Libelle has its limitations.
You’re absolutely right! The Libelle is designed first and foremost for travel and portability, especially when it comes to air travel. Lightweight, compact folding, and overhead-bin compatibility are exactly where it’s meant to shine, so we’re happy to hear those features delivered for you.
We also truly appreciate your feedback on the bumper bar, canopy ventilation, suspension, and storage. As you mentioned, some of these are natural trade-offs when creating an ultra-compact travel stroller, and your perspective is incredibly helpful for other parents deciding if the Libelle fits their lifestyle. It’s also feedback our team values as we continue to refine and evolve our designs.
Thanks again for choosing the Libelle and for sharing your experience. We’re so glad it could be part of your travels.
Kind regards,
Team CYBEX
The product quality not that good
The product quality not that good, after 3 weeks rubber start to have cuts
January 28, 2026
Unprompted review
Reply from CYBEX Online Shop
Dear Rami,
thank you very much for your feedback. We are sorry to hear that the Coya carrier did not meet your expectations. We have sent you an email so that we can review your case and forward the claim accordingly.
Kind regards,
Team CYBEX
Good service thanks a lot
February 2, 2026
Unprompted review
Reply from CYBEX Online Shop
Dear Selim,
thank you very much for taking the time to share your positive feedback with us.
We are delighted to hear that you were satisfied with our service. Your kind words truly motivate our team and mean a lot to us.
Kind regards,
Team CYBEX
Useless support
This was one of the worst online shopping experiences I’ve ever had.
I ordered a baby high chair from cybex-online.com on 19.12.2025. DHL received the parcel on 22.12, but on 31.12 the tracking showed:
“Due to an address error, the shipment could not be delivered and will be held.”
The same thing happened again on 10.01.2026.
There was no way to contact DHL (no phone, no form, no email). So I contacted Cybex support and gave them all the details. Their response? Just a template email with the same tracking link I already had. Zero real help.
The situation was simple: Cybex should have contacted DHL or at least given me proper support contacts. Instead, they did absolutely nothing. I only wasted time going back and forth with useless replies.
In the end, I had to wait over a month until the parcel was returned to them, and only then I got my refund.
Cybex support did nothing. No contact with DHL. No real help. No responsibility. Just empty, automated responses while my order was stuck.
I will never use cybex-online.com again and I strongly advise others to avoid it.
UPD: Even here they only reply with empty, template-style messages. It feels like pure imitation of activity - no one is actually interested in solving problems, only in looking like they are doing their job. Completely useless.
February 4, 2026
Unprompted review
Reply from CYBEX Online Shop
Dear Mr. Samofal,
thank you for taking the time to share your feedback with us. We are truly sorry to hear about your frustration and sincerely apologise for the inconvenience and long waiting time you experienced with your order.
Especially in the period before and around Christmas, a significantly increased shipping volume can unfortunately lead to delays and complications with our logistics partners. While this does not excuse the inconvenience caused, such situations are, regrettably, sometimes unavoidable during this time of year. We fully understand how disappointing this must have been, particularly given the lack of direct contact options with DHL.
We are glad to confirm that, in the meantime, you have received a full refund for your order. We regret that the resolution could only be reached after such a prolonged period and that our communication did not meet your expectations.
Please rest assured that your feedback has been shared internally, as it is extremely valuable to us in improving our processes and customer support—especially during peak seasons.
Once again, we sincerely apologise for the inconvenience caused and thank you for bringing this matter to our attention.
Kind regards,
Team CYBEX
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Everything else went fine except that…
Everything else went fine except that the battery has already emptied itseft for no reason so I have to order another one. I am very disappointed.
January 1, 2026
Unprompted review
Reply from CYBEX Online Shop
Hello Kaisa,
thank you very much for taking the time to share your feedback. We are sorry that the product did not meet your expectations and that you had to reorder the battery.
We would be happy to assist you further and have sent you an email to review the matter in more detail.
Kind regards,
Team CYBEX
Excellent
Excellent
Quick delivery service and the car seat is what we been looking for good quality and safe
January 1, 2026
Unprompted review
Reply from CYBEX Online Shop
Dear Nicoleta,
Thank you very much for taking the time to share your excellent feedback with us.
We are delighted to hear that you are pleased with your Sirona Gi i-Size car seat and that it met your expectations in terms of quality, safety, and suitability for your needs. We’re also glad that our quick delivery service added to your positive experience.
Your satisfaction is extremely important to us, and your kind words truly motivate our team to continue delivering high-quality products and service.
If you have any questions in the future or need further assistance, please do not hesitate to contact us. We would be happy to help.
Thank you once again for choosing us.
Kind regards,
Team CYBEX
Quality products let down by poor customer service
The products themselves are of good quality, which makes the extremely poor customer service even more frustrating. Despite several attempts to clearly explain my issue, it was obvious that my messages were never read. I only received automated replies asking for a photo of a “missing item,” which had nothing to do with my situation.
January 17, 2026
Unprompted review
Reply from CYBEX Online Shop
Dear Jiji Cane,
thank you for taking the time to share this information.
While we are sorry to hear about your recent negative experience with our customer support, we are happy to confirm
that the issue has since been resolved, and your feedback has helped us improve our support experience.
Kind regards,
Team CYBEX
Safety Risk and No Support — Warning for Parents
I sent my Cybex buggy for repair through Baby Planet, who passed it on to Cybex. My baby was in the buggy when the brakes failed — a serious safety risk.
Despite explaining that I do the school run daily and that my baby is unwell, Cybex provided no loan buggy and ignored the urgency. Being without an essential buggy for nearly two weeks has been extremely stressful, and communication about the repair has been very slow. Parents should be aware that if anything goes wrong with a Cybex buggy, you may be left without a buggy for an extended period, and there may be no temporary solution offered.
December 27, 2025
Unprompted review
Reply from CYBEX Online Shop
Dear Derya,
we are truly sorry to hear about your recent experience and the distress it has caused you.
Unfortunately, we are unable to provide a substitute product at this time. As per our company policy and warranty conditions, the stroller frame must be returned for repair to ensure it is properly assessed and serviced.
We are pleased to confirm that the stroller has now been repaired and has already been shipped back to the retailer shop for collection.
We greatly appreciate your patience and understanding as we work to resolve this matter for you.
Kind regards,
Team CYBEX
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Excellent support provided next day
Excellent support provided next day, with clear info. The products are great, which makes them very good to deal with, well worth the money.
January 6, 2026
Unprompted review
Reply from CYBEX Online Shop
Hi James!
Thank you for your feedback, we’re glad the support and information were helpful and that you’re happy with the products. We appreciate it!
Team CYBEX
Awful product
Absolute Disappointment
I spent £199 on a Cybex car seat for my daughter and honestly regret it.
The build quality is weak and flimsy, nowhere near what you’d expect at this price point. The seat feels unstable, which is unacceptable for a product that’s supposed to keep a child safe. To make matters worse, the headrest doesn’t adjust properly – it barely moves, if at all, making it useless as the child grows.
For a brand that markets itself as “premium,” this product is shockingly poor. I’ve seen sturdier, better-designed car seats at half the price.
This is not fit for purpose, and I have zero confidence in it. I want a FULL REFUND immediately. £199 for this is daylight robbery.
Avoid unless you enjoy paying premium prices for sub-standard quality.
December 3, 2025
Unprompted review
Reply from CYBEX Online Shop
Dear customer,
thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We have contacted you directly via email to better understand the concerns you raised, so we can look into the matter more closely. Our aim is to review the situation thoroughly and provide you with the best possible support.
We look forward to assisting you further.
Team CYBEX
Spam emails
Spam emails
I never explicitly subscribed for emails. The only reason you have my email is because I'm being forced to register in order to use your products which is NOT OK. I'm constantly being bombarded with spam emails from Cybex.
December 31, 2025
Unprompted review
Reply from CYBEX Online Shop
Dear Andrei,
Thank you for taking the time to share your feedback. We’re sorry to hear that our email communications have caused frustration.
We take comments like yours seriously and continuously review our processes to ensure respectful and appropriate communication with our customers. Your feedback has been shared with the relevant team.
Thank you for bringing this to our attention.
Kind regards,
Team CYBEX
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