Cycle Exchange are, quite simply, outstanding. I’ve bought more bikes from them than I care to admit, and every time the experience has been faultless. The bikes arrive in superb condition, the staf... See more
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Review summary
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Reviews shaping this summary
Max is a cycle enthusiast over a sales person that supported me through the whole purchase of a pre owned late model Cannondale Synapse at nearly 50% of the current RRP. I was made to welcome and give... See more
Company replied
I spoke to three different sales staff during the time I was looking for a bike. They all appeared knowledgeable and were very helpful without being pushy. Once I made the purchase, there were optio... See more
Company replied
Purchased my latest bike through Cycle Exchange and it has been a pleasure from start to finish. I had many questions initially and the team were always happy to help. This gave me the confidence to p... See more
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Company details
Written by the company
Since 2013 we have been the premier Pre Owned bike experts in the UK. Our long established team are happy to chat and give honest advise. Safety - Buy in Confidence Our buyers know what to look for. Our mechanics are thorough. Buying a pre-owned bike has pitfalls, we remove them. We check carbon thoroughly and ensure all components are sound. We ensure bikes are from a reliable source and not stolen. Every bike is serviced, tested and warranted. Value for Money Our network of suppliers and regular trusted customers means we have access to quality stock at the right price. Sustainability Our model extends the life cycle of quality products. We recycle, resell and reuse as many components as possible.
Contact info
27 Sury Basin, KT25NZ, Kingston, United Kingdom
- 02085468289
- support@cycleexchange.co.uk
- cycleexchange.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Greedy
Got an offer through for my bike which was quite frankly offensive, considering they are marketing the EXACT same models/specs for what would have been a 133% markup. Just plain greedy. I'd rather them just come out and say they didn't want it rather than try and pull my pants down. Madness. Complete waste of time.
February 12, 2026
Unprompted review
Reply from Cycle Exchange
Hi Adam, we price dynamically according to where the market demand is at the time of submission. Your model of bike is now in much less demand than it was previously. The one you are comparing to has been unsold for a while. We can always sell on commission for you, so sale or return with fixed margin. If we didn't want it we wouldn't offer. Sorry it didn't work out and best of luck with the sale.
Reply from Cycle Exchange
Hi Brian, thanks for the review, hope you're enjoying the CAAD12. 👍
Dogma F12
I bought an F12 from cycle exchange and it was a great price.
The bike is absolutely immaculate, it could almost pass as new.
Friendly staff and a nice easy transaction.
January 19, 2026
Reply from Cycle Exchange
Hi Martin, great to hear and thanks for taking the time to review. Enjoy 😊
Great business model for high end cycle exchange/ pre owned purchase
Max is a cycle enthusiast over a sales person that supported me through the whole purchase of a pre owned late model Cannondale Synapse at nearly 50% of the current RRP. I was made to welcome and given the opportunity to test ride the bike irrespective of a commitment to buy. Once I agreed to purchase, the bike was given a thorough check and final tune by the on site work shop while I waited and I was able to take the bike straight after that. Cannot recommend them highly enough.
February 2, 2026
Reply from Cycle Exchange
Hi Mike, thanks for the lovely feedback, it's been passed on to Max, much appreciated 🙏 Enjoy
Big thanks to Mo and the team for…
Big thanks to Mo and the team for converting my Diverge to GRX Di2 really helpful throughout and kept me updated and its just so much better for the upgrade, flies along!
February 6, 2026
Unprompted review
Reply from Cycle Exchange
Hi Pie, thanks for the lovely feedback, it's been passed on to Mo 🙏 Enjoy the Diverge.
Absolutely brilliant
Absolutely brilliant. Bought my dream bike from them recently. Could not be happier with the service and bike. 5 stars well deserved.
January 26, 2026
Unprompted review
Reply from Cycle Exchange
Hi Lawrence, appreciate the review. Hope you enjoy 😊
5 star service …
All the staff that I spoke to were very polite and helpful. My questions were answered in a very quick time by email giving you confidence that you were not being misled
January 30, 2026
Reply from Cycle Exchange
HI Terry, appreciate you taking the time to review 😊Hope the F12 is going well and you're enjoying.
Great communication and a pleasure to…
Great communication and a pleasure to deal with. Thanks guys!
January 30, 2026
Reply from Cycle Exchange
Hi Jonathan, that's lovely to hear, much appreciated. Have fun on the Brother. 😊
Top quality delivery service
Top quality delivery service.
Great information and advice from the gent who delivered it
January 30, 2026
Reply from Cycle Exchange
Hi Leon, appreciate the lovely feedback, will pass on to our delivery team. Hope you enjoy the Bianchi. 👍
Reply from Cycle Exchange
Morning Filippo, thanks for the review and hope you're enjoying the Madone. 👍
Fantastic staff all of whom have a deep…
Fantastic staff all of whom have a deep love and knowledge of all things BIKE.
January 28, 2026
Reply from Cycle Exchange
Hi Adam, great to have you back with us 👍 and hope you enjoy the S-Works build we did for you. All the best
Reply from Cycle Exchange
Hi Stephan, hope you've managed to get the Factor built and on the gravel 😊 Enjoy
New Pinarello
Bike exactly as described. Brilliantly packaged and super fast delivery. Customer service excellent too - all queries answered promptly. Would definitely use again.
January 23, 2026
Reply from Cycle Exchange
Hi Kevin, hope you've managed to get out on the F7 and take it through it's paces. Appreciate you taking the time to feedback. All the best. 🙏
The bike arrived exactly as described
The bike arrived exactly as described, well packaged and in good time.
January 26, 2026
Reply from Cycle Exchange
Hi Andrew, thanks for the review, hope you're enjoying the Ribble. 👍
Great experience from start to finish
Great experience from start to finish. Well structured website with clear and relevant info related to the frame I purchased plus the option to speak direct with one of the team.
January 26, 2026
Reply from Cycle Exchange
Hi Chris, thanks for the lovely feedback, much appreciated. Hope you're enjoying the Curve Belgie. 🙏
This is the 3rd bike I buy from Cycle…
This is the 3rd bike I buy from Cycle Exchange. Great experience. Good advice on what’s right for me, no sales push.
January 11, 2026
Reply from Cycle Exchange
Hi Telmo, great to have you back 😍 and hope you're having lots of fun on the Enve. All the best.
Saw a bike that I had been looking at…
Saw a bike that I had been looking at for a few months! Called Cycle Exchange and all of the advisors were very helpful and professional. Helped me make my mind up and I am now the proud of owner of said bike. Excellent job 👍👍
January 9, 2026
Reply from Cycle Exchange
Hi Mark, great to hear and hope you're enjoying the Wilier. Thanks for taking the time to review. 😊
This is the first time we have dealt…
This is the first time we have dealt with them and from the outset to completion the journey was absolutely amazing. Have no hesitation in recommending this company to anyone. So professional. Martin at South Downs Bikes
January 29, 2026
Unprompted review
Reply from Cycle Exchange
Hi Martin, great to have South Downs Bikes join our partners store network. Look forward to working with you in the future. Wish you a successful 2026. All the best.
Reply from Cycle Exchange
HI David, thanks for the review, hope you enjoy the Diverge 😊
nice... very nice bike
excellent thanks.... looks even better than the photo's and very nice set-up have put the basics on but waiting for the roads to dry out before giving it a spin, my giant content sl is 2kg heavier but really enjoy riding that one so guessing this one will be awesome...good communication with couriers and your team thank you ...also what a bargain :) very pleased with the quality and the price
January 21, 2026
Reply from Cycle Exchange
Hi Martin, delighted to here the bike exceeded expectations and the process was nice and smooth. Appreciate you taking the time to review and hope you enjoy TCR 👍
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