Cycle Exchange Reviews 

Fab experience. Very friendly and helpful.

Were flexible and patient about me trying a few options because I was a bit undecided as to what kind of bike I wanted. Really appreciated that.

So pleased with every aspect of this company! I got a great deal on a bike that it in fantastic condition. They delivered to my home within 2-3 days and the courier they used was absolutely lovely. The customer service over the phone and email was excellent, which seems like it's becoming harder and harder to find these days.

Knowledgeable & v helpful staff. A pleasure to be in the shop

Incredibly patient and considered care in helping me to chose the right bike for my needs. Very impressive.

Helpful service and prompt replies to questions.

Great service from the guys at Cycle Exchange as always. Have dealt with Josh since the early days, quality bikes that are thoroughly checked over. Highly recommended

I’ve bought a second bike from Cycle Exchange and have continued to find them to be helpful, knowledgeable, trustworthy and of course great value.

My experience was quick, helpful, and ultimately, I exchanged my bike for a pre-loved bike - a great option to have available through a trusted outfit like cycle exchange

Great service and price. Bike was exactly as described, well packed and delivered on schedule. Had to return some pedals and was promptly refunded.

Great service, great customer support and next day delivery. Would definitely use again!

Bought a bike + part-exchanged old bike. Helpful staff, quick and simple process. Was given a very reasonable price for old bike.

Shit show of a company left hand doesn't know what the right hand is doing. Then they have the audacity to not even accept responsibility after their own mistake. Stay clear!
Lets provide some clear context here seeing as you are still lying to make yourselves look better.....on 2 occasions I said I thought I needed a L as previous bikes had always been a L including the bike I was exchanging, however your recommendation was a M which I went with due to not knowing the brand. The day after delivery when I attempted to use the bike I realised it was too small, I contacted yourselves straight away & was made to feel as though this was my fault but I had only been guided by yourselves regarding sizing. Lie number 1, you did not offer a L that same day, you only ordered the large after the M was picked up...11 days later! Lie number 2, the L had not even arrived from Spain when you are trying to say that the M was needed back before the L could be sent, it wasn't even in the country at this point! Lie number 3, I was not rude or abusive to your staff I was frustrated from.being lied to over & over again! Lie number 4, you did not go above & beyond to resolve this matter, you did not keep me informed I didn't even get a reply from you for 9 days & that was just to say that the M was getting collected! The biggest red flag of all was when I received my original bike back & you have swapped my wheels & tyres & have enof even given me the decency to reply back over this matter. This could be evidenced by emails. So yes stay clear.

Very helpful good service wheels very well packed.

What a internet find. Cycle exchange has some proper bargains. Easy to deal with, great customer service and even a follow up to ensure the item was well received. Highly recommend.

Knowledgeable. Friendly. Great service. Wide range of bikes. Happy to advise.

Friendy and knowledable staff who were happy to got through the bikes and offer advice on choices. You also get trial rides which is great.