I've bought 3 bikes over the last 2 years - adults and kids. I've also referred them to my family and my cousins bought 2 bikes too. Overall I'm very happy with the purchases and very satisfied wi... See more
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Review summary
Created with AI, based on recent reviews
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Really happy I went with CycleSouq. I was looking for something that wouldn't break the bank but still high quality, and they totally delivered. The staff were professional and the delivery was quick... See more
Company replied
I’ve been a happy customer of CycleSouq.ae for a while now — we’ve bought 5 cycles from them over the years, and each time the experience has been seamless. The quality of their bikes, delivery,... See more
Company replied
Excellent customer service. Honest, transparent and quick to respond. They told me a bike wasnt available and offered alternative options or a refund, and i got refunded instantly, no questions asked.... See more
Company details
Written by the company
At CycleSouq.com, we're passionate cycling enthusiasts and online retail pioneers committed to offering a curated selection of top-quality brands. We value the uniqueness of every cyclist and aim to provide a diverse range of products to meet all needs, making each journey enjoyable and distinctly yours. Every interaction with us enhances your cycling experience and brings you closer to your next adventure.
Contact info
Dubai, U.A.E.
- +971551523439
- Hello@CycleSouq.com
- cyclesouq.com
4.4
Excellent
502 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from CycleSouq.com
Thank you for your kind words! We're thrilled to hear you're pleased with your purchase and the service. We appreciate your support!
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Reply from CycleSouq.com
Thank you for your feedback! We're glad to hear you had a great experience with our service and delivery. We look forward to serving you again soon!
I bought the cycle and it got delivered…
I bought the cycle and it got delivered with a front wobbling tyre and i called the customer care next day and the lady told me to send a whatsapp to cyclesouq with the video of the fault. I send it right away and its been a week not even a single reply from your company
January 22, 2025
Unprompted review
Reply from CycleSouq.com
Thank you for your feedback. We apologize for the inconvenience caused. The issue with the wobbling front tire was due to a manufacturing defect, and we replaced the bike with a new one within the same week. We take such matters seriously and strive to resolve them promptly. For our readers, we assure you that we are committed to providing high-quality products and customer support. If you experience any issues, we are here to resolve them as quickly as possible.
Competitive pricing for good products and service!
We ordered 2x bicycles for our children and we got exactly what we ordered, the ordering and delivery processes were extremely smooth, and the quality of the bicycles is great. Competitive pricing for good products and service! We love it!
January 12, 2025
Unprompted review
Reply from CycleSouq.com
Happy to hear that! 😊 Enjoy the rides with your little ones!
Good and quick service
Good and quick service. Small room for improvement is notification when items are shipped and tracking of when they arrive.
Return of goods was very efficient. Excellent
January 11, 2025
Unprompted review
Reply from CycleSouq.com
Glad you had a good experience! We do send shipping confirmations and tracking updates via email and WhatsApp. Appreciate your feedback! 🚴♂️👍
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Bike arrived in only a few days after…
Bike arrived in only a few days after ordering, assembled and ready to go. Happy with the bike and the price.
December 24, 2024
Reply from CycleSouq.com
Glad to hear you're happy with the bike and the quick delivery! Enjoy the ride!
Works well and efficient
Ordered online with discount code, easy communication through WhatsApp, delivered within 3 days and good quality bike. thanks
January 3, 2025
Unprompted review
Reply from CycleSouq.com
Sounds like a smooth experience! Enjoy the new bike! 🚴♂️🎉
Everything is excellent
Everything is excellent. My order came earlier, exactly on my son’s birthday. Thank you so much ❤️
December 23, 2024
Reply from CycleSouq.com
Glad to hear that! Perfect timing for your son's birthday, hope he loves the gift!
Great value and experience
Great prices. The bike was delivered fully assembled and very quickly.
December 27, 2024
Unprompted review
Reply from CycleSouq.com
Thanks for your feedback! Glad you loved the prices and quick, fully assembled delivery. 🚴♂️✨
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I bought my boys new bike from cycle…
I bought my boys new bike from cycle souq and everything was more or less smooth. My only small complaint is they took a long time to return whats app messages.
December 24, 2024
Reply from CycleSouq.com
Glad everything went smoothly! We’re working on improving our WhatsApp response time.
Bought a bike for my daughter for…
Bought a bike for my daughter for Christmas. Tyre's were flat after only 1 use which was disappointing however contacted Cycle Souq and they sent a repair man a few days after who fixed the issue and bike is in good working order now
December 23, 2024
Reply from CycleSouq.com
Glad we could sort it out for you! Hope your daughter enjoys her bike!
Reply from CycleSouq.com
Glad to hear that! Enjoy your purchase! 🚴♂️🎉
In Time Delivery with surprise Gesture.
They do gave you small surprise too !
I have ordered a Spartan helmet to match my Spartan Aline MTB.
I just received my Spartan helmet packed in Cycle Souq printed bag.
Thank you guys.
December 27, 2024
Unprompted review
Reply from CycleSouq.com
Thanks for the lovely feedback! 🎉 We’re thrilled you’re happy with your order. Enjoy the ride! 🚴♂️✨
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Unprofessional
Customer service is very unprofessional. They barely answer the messages on whatsapp and it takes them 2 days to reply. I wanted to do a return its been 4 days and i am still waiting for them to pickup the bike and deliver the new one.
November 30, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your feedback. We sincerely apologize for the delay in our response and the pickup process. The delay occurred because your message was sent over the weekend when our customer service team is unavailable. However, we understand the importance of timely assistance and are actively working to improve our response times and streamline our return processes.
Thank you for your patience and understanding.
Best regards,
The CycleSouq Team
Excellent!
Good prices and speedy deivery. Authentic products. 10/10 would recommend.
November 23, 2024
Reply from CycleSouq.com
Thank you for the fantastic review! 💯🚴♂️ that’s what we love to hear! 😊
Reply from CycleSouq.com
Thanks for your feedback! 🚚✨ Great items and quick delivery – that’s what we love to hear! 😊
Stock misinformation.
After placing the order and making the payment, I got an email that the item I bought is out of stock. Now I have to wait till first week of December and maybe I'll receive it by then. Very disappointing.
But at least they were professional enough to inform me immediately instead of waiting for me to follow up.
I will reupdate here once they fulfill their promise and restock first week of December.
November 20, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your understanding and patience. We sincerely apologize for the inconvenience caused by the item being out of stock after your purchase. While we strive to keep our inventory updated in real-time, occasional discrepancies can occur. We appreciate your acknowledgment of our transparency in informing you promptly.
Rest assured, we are working diligently to restock the item as promised, and we’ll ensure it reaches you as soon as it becomes available. We look forward to updating you soon and hope to turn this experience into a positive one.
Best regards,
The CycleSouq Team
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Love my bike!
Love my bike! Ordered in the sale and was looking for a city bike with a basket. Have reveived many compliments on it. Wanted the pink colour but was sold out so got the black instead. Delivery was within 3 days and they delivered it made up with protective packaging around the basket and frame. Very happy and will be ordering another bike for my husband and some accessories too!
November 10, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your wonderful feedback! 🚴♀️ We’re thrilled you love your new city bike and that it arrived quickly and well-packaged. We can’t wait to help you pick out a bike for your husband and some great accessories. Happy cycling! 🖤✨
Great product but had to chase them as…
Great product but had to chase them as there was no confirmation on delivery date. I would say that the procedures and customer service need to be updated. Once the order was placed there was no follow up at all from the company.
October 24, 2024
Reply from CycleSouq.com
Thank you for your feedback. We’d like to clarify that our communication process is mostly automated—customers receive both WhatsApp and email confirmations for order placement, along with updates on dispatch and delivery. If you missed any of these updates, we apologize for any inconvenience caused and will review to ensure smoother communication in the future. 🚴♀️✨
quick turn around time
October 29, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your feedback! We’re glad you appreciated our quick turnaround time. Looking forward to serving you again! 🚀😊
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