I've bought 3 bikes over the last 2 years - adults and kids. I've also referred them to my family and my cousins bought 2 bikes too. Overall I'm very happy with the purchases and very satisfied wi... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Really happy I went with CycleSouq. I was looking for something that wouldn't break the bank but still high quality, and they totally delivered. The staff were professional and the delivery was quick... See more
Company replied
I’ve been a happy customer of CycleSouq.ae for a while now — we’ve bought 5 cycles from them over the years, and each time the experience has been seamless. The quality of their bikes, delivery,... See more
Company replied
Excellent customer service. Honest, transparent and quick to respond. They told me a bike wasnt available and offered alternative options or a refund, and i got refunded instantly, no questions asked.... See more
Company details
Written by the company
At CycleSouq.com, we're passionate cycling enthusiasts and online retail pioneers committed to offering a curated selection of top-quality brands. We value the uniqueness of every cyclist and aim to provide a diverse range of products to meet all needs, making each journey enjoyable and distinctly yours. Every interaction with us enhances your cycling experience and brings you closer to your next adventure.
Contact info
Dubai, U.A.E.
- +971551523439
- Hello@CycleSouq.com
- cyclesouq.com
4.4
Excellent
502 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I ordered Helmet that is not available…
I ordered Helmet that is not available in my country and cyclesouq delivered it as promised, company is legit and trustworthy.
October 15, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for trusting us! 🚚💨 We're glad we could deliver your helmet hassle-free. Enjoy the ride! 🚴♀️✨
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Excellent service and excellent product
Excellent service and excellent product
October 14, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your kind words! We're thrilled to hear you had a great experience. We look forward to serving you again soon! 🚴♂️✨
Great customer service and excellent…
Great customer service and excellent product
October 14, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your kind words! We're thrilled to hear you had a great experience with our customer service and loved the product. We look forward to serving you again soon! 🚴♂️✨
Mount
The delivery was on time, I was given proper updates on what time of the day, and his location too.
The product had arrived and opened the package. Assembled and found that the mount was not proper fit. I had checked the description from the website and was mentioned that it should fit. I had checked with the customer service and mentioned that something is missing but it was explained that the “spacer” is sold separately. I was misled a little bit. Anyway, i ordered a different mount (110) separately just to let the item work. Paid and waited for the item but i was surprised that it was also sold out. I was left with no option but to refund that part order and was told that they will cancel and refund me the payment.
I ordered the mount from another dealer which came from Germany just to let the existing set work. At the same time, i got a response from technical team by treefrog and said that there should have been an option to choose the mount size of that particular model. I received the part and replaced / installed the new part. It is properly working and the product is great.
Almost 3 weeks passed, i am still waiting for the refund though.
September 26, 2024
Reply from CycleSouq.com
Thank you for your detailed feedback. We’re glad to hear the delivery was smooth and that you're satisfied with the product after installation.
Regarding the spacer and thru axle, these bike racks don’t come with these parts, as they need to be purchased separately based on your bike's fork mount size. We apologize for any confusion this caused. As for the refund, it was processed from our side, and occasionally it can take longer depending on the bank. We appreciate your patience while this is resolved.
Thank you for choosing CycleSouq, and we're here if you need further assistance.
Best regards,
The CycleSouq Team
I order my bike from this website and…
I order my bike from this website and at least for your customer pls assemble the brake and gear cable to the mount at least so your custome just only left to assemble the body. And they didn’t gave enough part for the brake cable and I have to buy and then send to the bike shop myself.
October 12, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your feedback. However, this review appears to be misleading, as we were unable to verify the reviewer’s order or contact details despite our attempts to investigate further.
To clarify for our customers, all bikes undergo thorough inspection and calibration of brakes and components before being shipped to ensure top-quality service and satisfaction.
Best regards,
The CycleSouq Team
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Reply from CycleSouq.com
- UNDER REVIEW -
The shipment arrived with good quality…
The shipment arrived with good quality and in a faster time.
October 7, 2024
Unprompted review
Reply from CycleSouq.com
Thanks for the feedback! We're glad to hear the shipment arrived quickly and in great condition. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
Belle is wonderful to deal with.
Belle is wonderful to deal with.
So professional and supportive.
September 26, 2024
Reply from CycleSouq.com
Thank you for the kind words! We’re happy to hear that Belle provided professional and supportive service. She’ll be thrilled to hear this! 🚴♀️✨
Best regards,
The CycleSouq Team
Support to make changes to the order…
Support to make changes to the order before dilvery and after dilvery was handled very professionally, thank you cycle souq team
September 27, 2024
Reply from CycleSouq.com
Thanks for your feedback! We're glad we could assist with your order changes both before and after delivery. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
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Reply from CycleSouq.com
- UNDER REVIEW -
Exceptional Customer Service
This is the first time I made an order with Cycle Souq.
As I’m going for a running camp in Kenya, the schedule delivery was two days after my trip.
I decided to ask for help and text them via WhatsApp so I can receive the packages before my trip.
They were so helpful and kind and I received all of them on time.
Thank you so much ✨
I appreciate all your effort and help.
Gracias 🙏
September 24, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for the wonderful feedback! We're thrilled we could assist in getting your packages to you before your trip. Have an amazing time at your running camp in Kenya! 🚴♀️✨
Best regards,
The CycleSouq Team
Reply from CycleSouq.com
Thanks for your feedback! We're glad you appreciated the pricing and received a product with a long expiry. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
Excellent service
Shipment and delivery and the way how they handled the order is so professional. Will definitely recommend it to anyone who is planning to get a new bicycle. Thank you cyclesouq.com
September 17, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for the great feedback! We're glad to hear the shipment, delivery, and order handling met your expectations. We appreciate the recommendation! 🚴♂️✨
Best regards,
The CycleSouq Team
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There is a great support from the staff. Any concern is responded promptly with action. It was a great experience.
There is a great support from
September 12, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for the kind words! We're happy to hear that our team was responsive and took prompt action. Glad you had a great experience! 🚴♂️✨
Best regards,
The CycleSouq Team
I recently had a fantastic experience…
I recently had a fantastic experience at this site! From the moment I started browsing and making my purchase, the staff was incredibly welcoming and knowledgeable. They really took the time to understand my needs and offered great advice. What stood out to me was their honesty and transparency. Not only did they complete the assembly quickly, but they also went the extra mile by providing a thorough service and sharing preventive maintenance tips to help my bicycle last longer. I wholeheartedly recommend Cycle Souq to anyone looking for a dependable and trustworthy bicycle. Their outstanding service and commitment to customer satisfaction have truly won me over.
September 13, 2024
Unprompted review
Reply from CycleSouq.com
Thank you so much for the amazing review! We're thrilled to hear that you had such a positive experience with our team and service. Your recommendation means a lot to us, and we're glad we could help with assembly, advice, and maintenance tips. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
My recent purchase from Cycle Souq…
My recent purchase from Cycle Souq exceeded my expectations in terms of both the product itself and the overall shopping experience.
September 12, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for the wonderful feedback! We're thrilled to hear your purchase and shopping experience exceeded expectations. Enjoy your new ride! 🚴♀️✨
Best regards,
The CycleSouq Team
Excellent Service and prompt delivery
Excellent Service and prompt delivery . Rahul and team have been fantastic in providing alternatives and suggestions of products .
September 9, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your kind words! We're glad our team could assist you with great service and suggestions. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
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great deals and products
great deals and products! excellent customer service!
September 12, 2024
Unprompted review
Reply from CycleSouq.com
Thanks for the great feedback! We're glad you enjoyed our deals, products, and excellent customer service. Enjoy your ride! 🚴♀️✨
Best regards,
The CycleSouq Team
They provide better and quality…
They provide better and quality products and assistance on their customers.
August 18, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your feedback! We're happy to hear you appreciated the quality of our products and customer assistance. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
Very informative and knowledgeable
September 4, 2024
Unprompted review
Reply from CycleSouq.com
Thanks for the feedback! We're glad you found our team informative and knowledgeable. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
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