I've bought 3 bikes over the last 2 years - adults and kids. I've also referred them to my family and my cousins bought 2 bikes too. Overall I'm very happy with the purchases and very satisfied wi... See more
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Review summary
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Really happy I went with CycleSouq. I was looking for something that wouldn't break the bank but still high quality, and they totally delivered. The staff were professional and the delivery was quick... See more
Company replied
I’ve been a happy customer of CycleSouq.ae for a while now — we’ve bought 5 cycles from them over the years, and each time the experience has been seamless. The quality of their bikes, delivery,... See more
Company replied
Excellent customer service. Honest, transparent and quick to respond. They told me a bike wasnt available and offered alternative options or a refund, and i got refunded instantly, no questions asked.... See more
Company details
Written by the company
At CycleSouq.com, we're passionate cycling enthusiasts and online retail pioneers committed to offering a curated selection of top-quality brands. We value the uniqueness of every cyclist and aim to provide a diverse range of products to meet all needs, making each journey enjoyable and distinctly yours. Every interaction with us enhances your cycling experience and brings you closer to your next adventure.
Contact info
Dubai, U.A.E.
- +971551523439
- Hello@CycleSouq.com
- cyclesouq.com
4.4
Excellent
502 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 1 week
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Buyer beware
I purchased two bikes, advertised as assembled in the UAE, for 486 and 370 AED. Delivery was an extra 140 AED. There was no mention of additional charges. The bikes ship separately and there was an additional delivery and customs fee of 328 SAR on the single bike that was advertised for 486 AED. Between the delivery fee from the store, the outrageous shipping company fees and the cost to assemble, the fees will be more than the cost of the bikes. Buyer beware.
Update - the second bike finally arrived missing the basket, screws for the brakes and with a bulge in one tire. I’ll update this review if I receive a refund for this horrible purchase.
September 10, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for bringing this to our attention. We regret that your order was delivered through Shipa, as we’ve recently discovered that they were charging additional hidden fees not communicated to us or our customers. Rest assured, we’ve raised this issue with their higher authorities and are addressing it seriously. Your trust and our reputation are important to us, and we are committed to preventing this from happening again.
We appreciate your understanding and are here to assist further if needed.
Best regards,
The CycleSouq Team
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The service was perfect but the worst…
The service was perfect but the worst thing was the delivery it took around one week Do you need to improve that
August 24, 2024
Reply from CycleSouq.com
Thank you for sharing your experience with us. This is the third review in the last 24 hours regarding delivery issues with Shipa, and we are actively investigating the matter. To assure you, we have decided to discontinue working with Shipa and are transitioning back to our previous courier service to avoid such delays in the future. Your feedback is invaluable in helping us improve.
Best regards,
The CycleSouq Team
Reply from CycleSouq.com
Thanks for the great feedback! We're glad you enjoyed our top-notch service. Enjoy your ride! 🚴♀️✨
Best regards,
The CycleSouq Team
Highly Recommended
Punctual in their Delivery and overall a very smooth experience..
August 21, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for the kind words! We're glad to hear you had a smooth experience and appreciated our punctual delivery. 🚴♂️✨
Best regards,
The CycleSouq Team
The delivery was on time and the…
The delivery was on time and the updates were perfect, the cusotmer experience is very good
August 22, 2024
Reply from CycleSouq.com
Thank you for your feedback! We're happy to hear the delivery was on time and the updates were helpful. Enjoy the ride! 🚴♂️✨
Best regards,
The CycleSouq Team
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Cyclesouq.com, the best online platform for any and all sports essentials
If you want quality sports products and a 5-star service, the answer simply is Cyclesouq.com. I have never experienced such an impeccable service from any other online retail store, they have all sports products ranging from great quality cycles (for adults and kids), to sports watches and what not. Huge thanks to Belle who is so efficient with any requests and has taken an extra mile to deliver an outstanding service which has prompted me to write a positive review, I believe she is a great asset for the company. Thank you once again Cyclesouq.com team, you guys just rock!
August 28, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for the fantastic review! We're thrilled to hear you had such a great experience with our products and service. Belle will be happy to hear she made such an impact. Enjoy your ride and everything else from CycleSouq! 🚴♂️✨
Best regards,
The CycleSouq Team
Great product at a very good price
To be very honest we were a bit skeptical before ordering a cycle online as we were not sure how will it be delivered and whether we will have to assemble on our own
But when we spoke with the representative of cycle souq we got to know that the cycle will be delivered as full assembled one. Also the person was very honest and transparent in her communication and stated all facts clearly. We got a very good discount and the price we paid was way below the market price of the same product. I will highly recommend cycle souk team to everyone who is looking to buy a cycle for their loved ones…
July 29, 2024
Reply from CycleSouq.com
Thank you for sharing your experience! We're glad we could ease your concerns and deliver a fully assembled cycle at a great price. Your recommendation means a lot to us. Enjoy the ride! 🚴♂️✨
Best regards,
The CycleSouq Team
Excellent response and delivery time.
August 13, 2024
Unprompted review
Reply from CycleSouq.com
Thanks for the great feedback! We're happy you were pleased with our response and delivery time. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Teamv
Reply from CycleSouq.com
Thanks for the feedback! We're glad you liked our fast shipping and products. Enjoy your ride! 🚴♀️✨
Best regards,
The CycleSouq Team
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Quality of product is very good
Quality of product is good delivery on time. Add tracking on order please
August 1, 2024
Reply from CycleSouq.com
Thanks for your feedback! We're happy you liked the product and on-time delivery. We appreciate your suggestion about order tracking and will work on it. 🚴♀️✨
Best regards,
The CycleSouq Team
speedy delivery and ease of ordering.
speedy delivery and ease of ordering.
I like their electrolytes and order often
July 2, 2024
Reply from CycleSouq.com
Thanks for your feedback! We're glad you enjoyed the speedy delivery and easy ordering process. Happy to hear you love our electrolytes too! 🚴♂️✨
Best regards,
The CycleSouq Team
The kind of response on enquiry and…
The kind of response on enquiry and delivery time was amazing. Recently I purchased 2 cycles for my kids and both are very happy with their new Spartan cycles!!
July 27, 2024
Reply from CycleSouq.com
Thanks for sharing your experience! We're thrilled to hear your kids are happy with their new Spartan cycles. Enjoy the ride! 🚴♀️✨
Best regards,
The CycleSouq Team
Very similar to amazon way of business
Very similar to amazon way of business. No pickup only delivery. What you see on their website is what exactly you get. For all cycling, bicycles and swim items I can recommend this company. Very good.
July 26, 2024
Unprompted review
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Everything was fast and professional.
July 15, 2024
Unprompted review
Reply from CycleSouq.com
Thanks for your feedback! We're glad you found everything fast and professional. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
Deal with Cyclesouq.com
Quick response on queries, friendly conversation and guidance. on time and accurate delivery.
Reasonable price and EMI plans. I recommend others riders to try once from Cyclesouq.com to experience the best service.
Thanks to cycle Souq.com team.
June 27, 2024
Reply from CycleSouq.com
Thanks for the great review! We're delighted you appreciated our quick responses, friendly service, and on-time delivery. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
Good discount price and fast delivery
July 2, 2024
Reply from CycleSouq.com
Thanks for the feedback! We're happy you enjoyed the discount and quick delivery. Happy cycling! 🚴♀️✨
Best regards,
The CycleSouq Team
Reply from CycleSouq.com
Thanks for the kind words! We're glad you loved our product and service. Enjoy the ride! 🚴♂️💨
Best regards,
The CycleSouq Team
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My experience was great delivery of my…
My experience was great delivery of my new cycle showed 3 to 4 days, but it was delivered the next day and I was very happy with such speedy delivery. The cycle was received in a wonderful condition and the delivery crew walked me through the mechanics of the cycle, and when i had a concern, it was also very quickly resolved. Aftab took care of my queries and requirements.
July 1, 2024
Unprompted review
Reply from CycleSouq.com
Thanks for the awesome review! We're thrilled you had a great experience with our speedy delivery and top-notch service. Aftab will be happy to hear he could help. Enjoy your new ride! 🚴♀️😊
Best regards,
The CycleSouq Team
Reply from CycleSouq.com
Thank you for your feedback! We're thrilled to hear you were happy with the quality and delivery. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
Delivered product as promised and on…
Delivered product as promised and on time
June 1, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your feedback! We're delighted to hear that your product was delivered as promised and on time. Your satisfaction is our top priority, and we're glad we could meet your expectations. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
The CycleSouq Team
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