Brilliant service, called in to buy new pedals, mentioned I was having issues with raising handlebars and they fitted some extra rings for me straight away!! Couldn’t ask for a better professional and... See more
Company replied
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In fact it was Halfords that suggested I visit you guys. Im glad I did as it is refreshing to find such helpful people and I whole heartedly recommend you to anyone that asks. This time I just need... See more
Company replied
Ordered a product which did not arrive after 4 weeks. Called Cyclomonster who said someone will be in touch about my order. No one called. Called again a week later to be told it will take another mon... See more
Arrived at the arranged time and was kindly assisted to remove the bike from my vehicle. It was agreed to wait for call on completion , which was received within the hour. On collection, staff again h... See more
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Company details
Written by the company
Specialist Independant bike shop in Derby with repair center. Stocking Scott, Cube, Haibike, Raleigh, Frog, Mirider. Road, MTB, Hybrid, Electric E-Bikes & Kids.
Contact info
Derby Road 76, DE21 7LX, Derby, United Kingdom
- cyclomonster.com
4.4
Excellent
49 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Very knowledgeable crew who were more…
Very knowledgeable crew who were more than happy to help me.
September 9, 2021
Unprompted review
Reply from Cyclo Monster
Thanks for your review
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Great local bike shop
Great local bike shop. I’m new to cycling and they spent the time explaining to me what’s required to get my old bike back on the road. 1 days later new gear cables, tyres, cassette and bar tape fitted! Would recommend to a friend.
March 5, 2021
Unprompted review
Reply from Cyclo Monster
Thanks for your review
Ordered a product which did not arrive…
Ordered a product which did not arrive after 4 weeks. Called Cyclomonster who said someone will be in touch about my order. No one called. Called again a week later to be told it will take another month or so. Zero correspondence and very very poor customer service. Would seriously not recommend buying from these after my very poor experience. Order cancelled.
February 6, 2021
Unprompted review
Oder on saturday 07th November
Order done on saturday 07th November, order dispatched on Tuesday 10th November, order received on Tuesday 17th November, PERFECT.
November 23, 2020
Unprompted review
Reply from Cyclo Monster
Thanks for your review
shockingly bad customer service-…
shockingly bad customer service- ordered fat tyre mudguard- do not by this producr-held on by press studs fell off after half hour- asked for a replacement so I could zip tie it on- no response.Emailed them a second time- no response. ordered another as I already had the fixing to the original one- waited 2 weeks-emailed them-mudgaurd was not sent due to mistake- they promised me another - waited 2 weeks- they forgot to send it- told them to refund my money as their customer service was crap.Money not refunded- called shop spoke to steve - He said he would get one out to me asap-got an email next morning saying order has been closed- no mention of refund
Go elsewhere to buy you bike products as this company is horrendously bad
September 10, 2020
Unprompted review
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No response to emails and no refund.
I made an order which I quickly changed my mind on. I emailed straight away to cancel and was told that it was fine and could be cancelled. A week later and still no refund or response to several emails asking where it is. Currently £300 out of pocket.
August 3, 2020
Unprompted review
Reply from Cyclo Monster
Thanks for your email and review, sorry to here you accidently ordered this bike and I'm sorry it took slightly longer than you would have liked for the refund to be processed
Great for servicing a bike
I used Cyclo Monster for a service. They definitely know what they are doing. super happy with the service i received. I will 100% be using them again. Great to find and use a local bike shop.
June 16, 2020
Unprompted review
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