daals Reviews 56,783

Unfortunately I’ve not remembered the names of the two guys who delivered the furniture… but they were great - found a work around when it wouldn’t fit through the door to the kitchen .

Jason H and Randle did an excellent job delivering our wardrobes today. Thanks guys

I used the instant chat feature and the response was extremely quick, it was an actual person not AI which helped to answer my query.

Mike and Ryan were very helpful

Great service from Daals and the delivery drivers Dave & Aurel, very friendly and helpful chaps.
Dispatch was faster than I expected, with a text message in the morning with a delivery time slot.
Dave called me approx 10 mins from arrival as well which was great
Top service all round

Quick, early morning delivery, with constant updates on the arrival. Mike & Ryan kept me fully updated via text message on when it would arrive and even let me know they was delayed by 20mins which meant I could get an extra lay in😁 haven’t put the product up yet but see it in a friends house and loved it as to why I purchased it myself

Jason H and Randle were extremely helpful. Delivered on time to plan.

Very organised and professional service.
The range of furniture delivered while very nice to look at is a plastic veneer and cheap chip board. I hope the screws provided, the heads of which rounded very quickly, hold it together long enough for use.
Suitable for advanced DIY fans only.

Lovely friendly drivers. Very respectful of the house. Great experience

Warm and kind customer service

Service team is very responsive and fast delivery as well. Although it says it might take 10 days to arrive, it only took 3 days. I love their products. Second purchase

I ordered a corner sofa set because I needed it quickly for a garden event. Unfortunately, once assembled, it became clear that parts of the frame were faulty. Two of the sofa frames did not line up properly, the fixing holes were misaligned, and one of the frames also had a crack in it. This was not just cosmetic damage, it raised concerns about the structure and long-term usability of the furniture.

The delivery process was also poor. I was given less than 24 hours’ notice of the delivery, which meant I had to rearrange my working day at very short notice. Because the packaging was too large to fit through the house, I had to have it left on the drive, rush back from work, unpack everything outside so it could be brought through the house, and then return to work. This alone cost me around two hours of work time.

After discovering the fault, I then had to spend more time working out why the furniture would not fit together properly, taking photos, recording a video, sending batch numbers, and explaining the issue in detail. The company has offered to exchange the faulty parts, which is what I would expect for a faulty product, but the process still puts a lot of the burden back on me.

I have been told that the faulty frames need to be safely repackaged before collection, but the original box is unusable after being left outside due to its size, and the company says they cannot provide replacement packaging. Their drivers also cannot collect the frames unprotected and cannot help with dismantling or assembly. So, despite receiving faulty goods, I am still expected to manage the dismantling, wrapping, collection arrangements, and then reassembly of the replacement parts.

I understand that faults can happen, and I do not judge a company solely on that. What matters is how the issue is resolved. In this case, it feels like the company is doing the bare minimum while leaving the customer to deal with much of the inconvenience, time, disruption, and practical difficulty caused by the fault.

I am still trying to resolve the matter, but so far the experience has been very disappointing. Given the amount of time wasted and the lack of practical support, I would be hesitant to order from them again.

Expertly delivered with regular time updates.
William and Matt were pleasant, helpful and very professional
Thank you

I paid £19.98 for next day delivery so I would have my parasol for the sunny bank holiday weekend; unfortunately for an unknown reason DHL delivered the base but no parasol until the Tuesday after. I am currently trying to get the money back for the premium delivery from Daal.

Mike and Ryan were very helpful and friendly drivers,They carried the delivery all the way up to the first floor despite the steps, and I really appreciated their effort and professionalism. Excellent service

Thank you, Red, for being very patient and polite whilst we were sorting a wrong order error.

Ibs and Krishan

Were efficient, polite and very helpful.
Thanks Rob

Lovely friendly gentlemen (Dave Aurel) delivered our garden furniture.