Overall I was very happy with the mirror I ordered and it fills the space perfectly. The delivery was very good and ahead of schedule. The only reason it’s not five stars is that there is a slig... See more
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Review summary
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Reviews shaping this summary
Very good quality furniture at a very reasonable price. However it was quite tricky and time consuming to put together. We also thought the drawers and bedside tables were on the low side so we bought... See more
The experience of using Daals has been excellent. Renz (customer services) quickly turned around the change in delivery (to express) and Ian and Mikey have just delivered first thing this morning… jus... See more
Daals furniture is always of such good quality and the designs can be both modern and retro, fitting into all types of decor. My wife and I have bought several items over the last couple of years. Wha... See more
Company details
Written by the company
Hi, we’re daals.co.uk and we provide beautiful furniture at better prices. We’re passionate about delivering the latest trends in home & garden furniture, at affordable prices, and delivering them swiftly to your home. Whether you're in need of sofas that are so good, fine dining furniture, bedroom furniture to make your sleep space more cosy, or home office furniture that'll have you smirking from home. There's a wide selection to choose from. All ready and available at your fingertips. Plus, with our special daals home delivery service, we'll deliver your fashionable furniture swiftly, safely, and for free!
Contact info
17 Bayton Road, CV7 9EJ, Exhall, United Kingdom
- 02477180023
- customerservice@daals.co.uk
- daals.co.uk
4.3
Excellent
57K reviews
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Very easy to put together
Very easy to put together, lovely set overall delivery men were brilliant definitely recommend
May 22, 2026
Unprompted review
Eric and Scott were polite and…
Eric and Scott were polite and efficient when delivering my bed. Thank you. Only reason it’s not 5-stars is due to inconsistent delivery date and time. Sooner that originally planned and not enough lead time to make adjustments.
May 25, 2026
Unprompted review
Excellent service
Placed an order for a Willowbrook Bistro set two days ago and it has arrived today, driver (Dave Aurel) was very friendly and polite, placing the set into my garage. The table which comes in two parts and took a while to assemble as the willow lattice was over the holes where the fixing belonged, however once a bit of jiggling it all came into place. Would recommend this company for service and prompt delivery, will certainly be looking at other products in the same range in the future.
May 28, 2026
Unprompted review
Professional throughout
Dan and Dave were polite and professional in their delivery. The order was easy to organise and communication was straightforward throughout.
May 19, 2026
Unprompted review
Simply the best
Dave & Aurel were punctual, friendly and helpful, thanks guys!
May 28, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Absolute shambles of a company
Absolute shambles of a company. Ordered the Chantilly White Washed Wardrobe. Came with all the fittings missing along with no backboards or drawer boards. A lot of emails and phone calls later took a fortnight to sort out. Two separate deliveries with the missing parts a week apart. The only good thing was had a lovely girl Nina from customer services sorting it out. I would not order from this company again which is a shame as they have nice stuff. I have read your reply you emailed me regarding my review. I don’t want to edit it and it shouldn’t take a bad review for you to contact me to apologise.
May 11, 2026
Reply from daals
Hi Jill,
Thank you for taking the time to leave your review, and I’m sorry to hear about the frustration you experienced with your wardrobe delivery and the missing components.
We completely understand how disappointing it must have been to receive an item that was not complete, and we do expect all products to arrive in full and in perfect condition. We will be feeding your comments back to our manufacturing and warehouse teams for review.
We can also confirm that the missing parts were sent out to you in separate deliveries once the issue was raised and identified, which is why the resolution was staged over a short period of time.
We really appreciate your kind comments regarding Nina — we will make sure this is passed on to her and her manager as recognition for her support in resolving your case.
We’re sorry again for the inconvenience caused and appreciate your feedback.
Kind regards,
Darren
Really lovely delivery people
Really lovely delivery people, friendly and efficient and brought all the furniture into my garden for me.
May 28, 2026
Unprompted review
Inability to supple ordered item
Prompt information regarding inability to supply advertised rattan footstool. Excellent communication from Dana’s regarding their policy or not supplying the ordered item unless other matching garden furniture had been purchased from them at an earlier date. It is a great pity that on the website advertising the item it is advertised and priced as a single item with no mention whatsoever of it been attached to matching garden furniture.
May 28, 2026
Unprompted review
Very helpful delivery drivers
Very helpful delivery drivers . Ian and Mikey thank you
May 28, 2026
Unprompted review
Excellent service from Amrit & Jason
Excellent service from Amrit & Jason
May 28, 2026
Unprompted review
Very Inefficient Delivery Service
Daals gives a very broad timeframe for delivery then a very short notice period for when date confirmed. For example, I bought my cuddle chair on 21st May and was given a delivery timeframe of "up to 8th June"... I then get less than 24 hours notice for delivery on 26th May... I was not going to be home, and with such late notice, no time to arrange anything. When I called to move the time, the guy asked me "can we deliver to a safe place or neighbour"... ummm, it's an armchair so no... When I asked for another deliver date, I am back in the neverending circle of a wide timeframe with a short notice period of delivery. I'm tempted to cancel altogether and get my chair elsewhere. Way to go Daals...
May 25, 2026
Unprompted review
Reply from daals
Hi Clemency,
Thank you for taking the time to leave your review, and I’m sorry to hear about your frustration with the delivery scheduling process.
We do our best to provide as much notice as possible; however, our delivery planning operates on a live and fast-moving schedule with our courier network. As a result, the timeframe provided at the point of order (in this case up to 8th June) means the delivery can take place on any date up to and including that final date.
Once the delivery slot is confirmed, it is often at short notice due to routing and logistics being finalised in real time. We understand this can make planning difficult, and we’re sorry for the inconvenience caused.
We also appreciate your comments regarding the request for a safe place or neighbour. This is a standard question from our delivery partners, as it can sometimes help avoid unnecessary delays or rebooking, particularly where rescheduling would require the order to go back into the planning cycle.
If you are not able to wait for the delivery timeframe provided, you do of course have the option to cancel your order. However, we would really prefer to work with you to keep your order on track and ensure you receive your item as soon as possible.
We’re sorry again for the inconvenience caused and appreciate your feedback.
Kind regards,
Darren
Smooth!
Smooth, no hitches! 👍
Order & delivery process communicated well.
Sofa bed delivered on time.
Delivery staff friendly & efficient.
Sofa bed packaged very cleverly & well.
Sofa bed fabulous! Matched website description perfectly.
Now need to test out over time before I can give any more feedback.
Sofa, so good! 😁
May 27, 2026
Unprompted review
Above and beyond in high temperatures
Above and beyond in high temperatures, navigating a driveway, a narrow gate and carrying into a secure location rather than standard door drop off
Thank so much @ Dave Aurel 5 ⭐
May 28, 2026
Unprompted review
They couldn’t have been more helpful - unfortunately I’ve not remembered the…
Unfortunately I’ve not remembered the names of the two guys who delivered the furniture… but they were great - found a work around when it wouldn’t fit through the door to the kitchen .
May 28, 2026
Unprompted review
Jason H and Randle did an excellent job…
Jason H and Randle did an excellent job delivering our wardrobes today. Thanks guys
May 28, 2026
Unprompted review
Quick informative response
I used the instant chat feature and the response was extremely quick, it was an actual person not AI which helped to answer my query.
May 28, 2026
Unprompted review
Great service all round
Great service from Daals and the delivery drivers Dave & Aurel, very friendly and helpful chaps.
Dispatch was faster than I expected, with a text message in the morning with a delivery time slot.
Dave called me approx 10 mins from arrival as well which was great
Top service all round
May 28, 2026
Unprompted review
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