Daisy Group Reviews 21,521

Justin was extremely helpful and resolved the issue quickly.

The lady listened and got the issue solved very quickly.

My contact with 4Com has been minimal as I was introduced to them via a company we have acquired but through my limited dealings with them I have always found them to be responsive, courteous and accommodating.

Been very pleased with the service so far for our Broadband, as a competitive price. I like the self service portal for invoices/documents. Only small gripe is that they auto added "Business Assurance surcharge" to our bill but this was removed via a support chat online.

Wonderful guy very professional and sorted out our issues after numerous people tried

The gentleman I spoke to today was fantastic and helped sort out the two problems I had very quickly and efficiently.

Very friendly and helpful service.

What made my experience good? Sammy took his time to talk me through step-by-step checks to define the problem
If there’s a way for the company to respond quickly to the calls that will make the service so much better

Had a problem today with my new telephone connection, spoke to James he was extremely helpful, stayed on the phone whilst I set it all up ,lovley helpful guy thank you for your patience 👍

Terry was kind and efficient and solved the problem quickly.

Trying to get Yealink phone working. After several calls, I got no help. 'Transferring to right dept' resulting in nobody, just silence or I got 'cut off' or left listening to that infuriating music for about 15 minutes - before I gave up.
How can you improve? Make you comms more efficient (almost a joke if it wasn't true!) so customers aren't left 'hanging' or cut off, better train your staff, maybe supporting them if they are honest and say they can't help.
Your shining light was Charlie, called me back every time he said he would, he patiently gave me comprehensive verbal instructions (I was at home not at the office) and made sure the phone was working before he said goodbye. Five stars plus for him.

Very helpful and solved the problem quickly

Sully was an absolute star ⭐ as he understood what was happening with my father being old and frail also housebound and relying on the Internet and the house phone because at the moment he’s not got any phone or internet 🛜 I explained to sully what has happened and why it is so important for my father to have everything working properly so sully has ordered a new rotor replacement free of charge for my father for which we are extremely grateful for so when people ask me what network he is on I will tell them dasy Communications and they are very helpful and friendly company to be with so thank you so very much it’s been very much appreciated. Thank from Gavin Bickers.

Sarah helped me about my broadband and phone land problem
really caring and friendly service.

good service in general .

I found Alex to be pacient and we'll manerd over the phone . Very good at his job and I would recommend your company as I had good service .Thanks , Ian at Arbroath Roofing

Clear and concise explanation to the matters raised. Very efficient and professional.

Quick and efficient solution to problem. Great communication