Dales Cornwall Reviews 

I recently had my car in for a repair excellent customer service and very professional.

Took my Clio in for service and had a great experience

Fantastic service- kept informed from start to finish- even washed and hoovered the car- A***

Recently had an MOT carried out at Dales Vauxhall, despite the car failing on a quite a few items they managed to get it turned around on the same day and for less than expected

Great customer service both at point of sale and aftersales nothing too much trouble highly recommend

I'm so glad i came onto Trustpilot and seen all these negative reviews with very similar experiences to mine, as one thing is for sure Dales Summercourt will gaslight you into thinking your the problem.
PLEASE do not spend your hard earned money here, the cars have nothing but issues and even with warranty they for some reason will try get out of paying for things or claim it isn't covered by the warranty.
The service team are SO rude, the sales team are great of course, until they've sold you the car and the car has issues you are no longer their problem. Dales stop replying to peoples reviews with defensiveness and instead take accountability and change your ways! Train your service team in customer service while your at it!

The mark of a good car dealership is the service provided overall not just the sale of the vehicle,it is not difficult to sell a car especially if the product is a good one.The test comes when they have to deal with something out of the ordinary as in my case, i had to return my car to Dales which i did under a legitimate arrangement with Cupra that is where it all went wrong and i found myself without a car for nearly a month.What followed was a pass the buck exercise between Dales and Cupra each blaming the other for the delay with me stuck in the middle.One of the excuses for the unacceptabe delay was we have never dealt with one of these car hand backs ,this is when a dealership shows its true colours and Dales failed at every stage of the process.Nearly a month later i was able to purchase a replacement Cupra from a dealership in the midlands which it goes without saying i will not be getting serviced at Dales.To sum up if you want a dealership that provides a comprehensive service and is prepared to look after the client when things go wrong not just when they take your money for the car avoid Dales like the plague.

It’s interesting that when you want to buy a new car , you can get straight through to sales, however when that new car has a break down It is a totally different story, when you ring service as they do not operate any message system other than a blunt. “This line is busy try again .”
I have also tried by email but they don’t do replies.
In my opinion if a company holds a number of franchises then it ought to have a full on dedicated service desk…..with a proper level of staff.
….so, The main site, Renault, Dacia at Scorrier, ring any morning after opening and you stand virtually no chance of the service line, 2 answering until around maybe 9.45. I have seen it for myself when waiting for a service while sat about 10 foot away, the phones just ring BUT……dales don’t or won’t pay to employ enough staff to run what is a very busy garage. To an outsider looking in it looks like 2 people are left trying to cover everything on service. E mails? The last 2 e mails I sent had to have follow up chasers a few days later.
Why not combine all the franchises into one big desk who then distribute the work, you have 6 or 7 franchises operating on 3 sites .

I had a great experience with the service department at Dales Cupra Summercourt. Sean was really helpful when booking my car in — I mentioned I might need new tyres so he arranged a convenient time for me to drop in prior to my service to have them checked. He was also very accommodating with dates and made sure a courtesy car was organised for the day, which made everything much easier.

On the day of the service, Nikki was brilliant. She handled the booking smoothly and helped me find the hire car without any hassle. I initially approved the work for four new tyres, but after checking, they advised that the front tyres were still in good condition and well within the legal limit, so they didn’t need replacing. I really appreciated their honesty, which saved me money.

Overall, excellent service and a very professional, trustworthy team.

This was written along time ago and removed by trustpilot after Dales appealed.
I’ve today had email stating my review is back on line as nothing wrong with it.
This clearly proves
there is something drastically wrong with is DALES, they avoid everything, can’t accept having to deal with issues, have no clue about decency, decent service , they are nothing short of a total disaster and this proves it.

You RISK BUYING A CAR FROM THEM then MORE FOOL YOU.

Renault head office just as bad
Warranty is worthless
Scam scam scam

appealed by Dales Trustpilot ask what went wrong?

The question should be what went well or good??

Answer is NOTHING !!!

I trusted Dales without reading any reviews.

The sales guy seemed and appeared to sound ok.
HOW WRONG WAS I??

Nearly 12 months on and still locked in battle with Dales and Renault HQ UK!!!

They are all tarnished with same brush!!

Beware buy elsewhere and don’t buy Renault.

Read Dales shocking reviews then look for a more reputable showroom.

I’ve tried to be calm not angry whilst writing this so they can’t appeal it with trustpilot and have it removed like they do.

Why because they do not want you to read truthful open and honest reviews.

They are embarrassed but don’t care one iota once they’ve had your money.

Beep beep beep!!!!

We purchased a seat from the scorrier branch and cant recommend them enough. We are very happy with the car, it was at a reasonable price and when we picked it up it was pristine. After care has been great.

I remember many years ago someone from Dales was so helpful trying to sort out a problem with our Samurai. More recently the purchases of our Jimny and then our first Ignis were smooth and pleasant. My second Ignis was bought from a dealer who no longer deals with Suzuki. As I now do fewer miles I wanted some guidance re servicing, hence I filled in your online enquiry form on your web site. I hoped to get some guidance so I could book the ignis in a little later this year. It would appear that the days of your excellent customer service are long gone. It is now 2 weeks since I received confirmation of receipt of the form. I assume my enquiry is resting in your delete bin.

Our experience with Dales Cupra Scorrier has been superb: a lesson to other dealerships as to how it should be done. Right from ordering our Terramar 1.5 Hybrid to collection it was fantastic. TONY HARRISON was excellent—knowledgable, personable and professional. It was a pleasure to buy from him. In more than 50 years of having new cars, this was by far and away the best handover we’ve had. Highly recommended. Also, the Terramar is brilliant, a pleasure to drive, economical and extremely well built. Again, highly recommended.
I have no connection with Dales other than being a satisfied customer.

"UPDATE (Feb 20th): Formal Adjudication Open – Motor Ombudsman Case 00324168
The Respondent’s public reply below is a documented misrepresentation of the facts. While they claim my account is 'wildly out of line,' I hold the following date-stamped evidence now with the Adjudicator:
THE WRITTEN INDEMNITY: I hold a written email from the Aftersales Manager (S.P.) explicitly promising to 'organise the hire car to be covered without [me] having to pay.' Their claim that they didn't 'instigate' this is factually false [1.1, 1.3, 1.5.5].
THE TECHNICAL FAILURE: Dales gave my car a 'Clean Bill of Health' on Feb 2nd. The exact part I warned them about on Jan 21st failed catastrophically 24 hours later. This wasn't a 'scenario,' it was Gross Technical Negligence that put my family at risk on the A30 [1.1, 1.3, 1.6.1].
THE BLACKLIST: I am now on a Global DNR Blacklist because Dales failed to honor their B2B payment commitment to Enterprise. I am writing this as a warning to anyone considering Dales (Cornwall). Due to the staggering incompetence of their Aftersales Manager, S.P, I was left driving a corporate hire vehicle UNINSURED for 8 days.
Despite this being a Corporate Hire booked via the Dales/Spoticar account, Dales failed to manage the booking or provide any invoicing details. While Sean claimed he was "waiting for figures," he allowed the hire to lapse without notifying me. This is not just a "communication failure"—it is a criminal liability. Dales effectively facilitated me unknowingly committing a road traffic offence on public roads for over a week.
The situation escalated to a point of sheer thuggery. Because Dales failed to reconcile their own corporate account, Enterprise viewed the car as "unauthorised." Dales then allowed/directed recovery agents to arrive at my home at 7:00 PM to seize the vehicle. I have autistic children who were deeply distressed by this aggressive "goon-squad" tactic at our front door.
To top it off, I am now nationally blacklisted (DNR) by Enterprise because of Dales’ internal chaos.
Summary of Dales’ "Service":
Criminal Negligence: Left me uninsured on the road for 8 days.
Total Incompetence: Failed to manage a corporate booking they initiated.
Harassment: Sent recovery agents to a private home at night with children present.
Defamation: Caused me to be blacklisted by a national rental agency.
I have set a deadline for a formal resolution. If not met, I will be escalating this to The Motor Ombudsman, Spoticar UK, and the FCA regarding the insurance breach. Avoid this dealership at all costs if you value your legal standing and your family’s peace of mind.

"I wouldn’t trust Dales Summercourt with a toy car, let alone a real one. After my car went in for repair under a Spoticar warranty, they arranged a hire car via Enterprise. However, due to a massive administrative blunder on their end, the hire was never correctly paid for.
As a result, I was accused of 'theft' by the rental company. I had a recovery agent at my door threatening me with the police while I was still authorised to drive the vehicle. Even after the car was returned, Dales failed to settle the bill, leading to a second 'mystery' van visit to my home and a permanent ban from Enterprise Rent-A-Car.
Despite multiple calls, Dales have blatantly ignored the issue. They are happy to take your money but will leave you to face 'repo men' on your own doorstep for their mistakes. If you value your privacy and your credit rating, stay far away from this dealership. Formal complaint to The Motor Ombudsman now in progress2

Great customer service by all staff members in the Cupra showroom from the sales to service team. Dealt with James as this is my second time buying a Cupra from Dales and everytime I leave satisfied, pleased and cared for. 5* review, very happy customer.

This is the second car i have bought from Dales. I went to test drive and loved the complete lack of hard sell. Thus I appecited it when Luke offered to do a search of existing stock just to see what they had. The car they found was perfect for what i needed. Reserved and bought it. It wasnt just the car though it was the thoughtful service. Thanks Luke!

Horible customer service. Stay away from this business. Garage manager, total unprofessional, rude, lack of knowledge, does not about customer. If you want to get offended, go speak with that man. Stay away from this business.

The service team are unhelpful and below what you'd expect from a main dealer. They do not encourage you to continue to use their services and I would recommend using a smaller garage who pride themselves on their service and reputation. It seems that main dealer do not need to care about repeat customers as they are too busy to care.

Had my car serviced yesterday at Dales Summercourt. Great service as always, I needed the car back at a certain time and they accommodated with ease. Nikki and Sean from the Seat service department were fantastic! Highly recommend.