Dales Cornwall Reviews 

I bought a new Captur in March 2023. In December 2024 when the car was less than 2 years old and I hadn't yet done 10,000 miles, it failed with an electic motor fault. And so began a most unsatisfactory saga.
1. An almost new car breaking down. I was told that it was almost inevitable as "there are thousands of moving parts, any of which could fail at any time". Things happen, get over it. Great!
2. RAC cover was provided as part of the warranty. They took 3.5 hours to arrive and said they needed to take the car to the garage. The patrol man offered to drop me off at a location 10 miles from home. I phoned Dales to see if they could provide a courtesy car but they couldn't. What they could have done was tell me that the RAC cover included "onward travel" and therefore the RAC should've got me home, thereby avoiding a lot of stress. I mentioned this to the Dales Service desk person dealing with the incident. I expected him to thank me for the feedback and say that he would remember that for future. But what did he say "Oh well, we don't see the RAC cover details and I didn't know". Interpret as "not my problem mate".
3. Dales arranged a hire car from Enterprise. They could have done this as soon as they were informed that my car was being brought in to the workshop, but they didn't do anything till I phoned the next day to see what was happening.
4. Enterprise at first suggested they'd come and fetch me and hand over the car at their depot some 25 miles from my home. After a few phone calls they agreed to deliver the car. I mentioned to Dales that they need to tighten up their arrangement with Enterprise so that there is no question that the car will be delivered. Answer: Well that's what they're supposed to do. So Dales obviously weren't even going to mention it to Enterprise, let alone revisit their contract.
5. The spare part required for my car took 3 weeks to arrive. Quite by co-incidence it arrived 15 minutes before I phoned to chase things up. Ahem. I assumed they'd start work on the car that day.
6. When I rang the following day to see if it was ready, I was told that it would be going into the work shop in 15 minutes. Apparently, Dales is unable to get a delivery date from their parts supplier, not even one day ahead, so they can't book the car into the workshop until the part actually arrives.

So, in summary, there was a failure of service at every point in this sorry tale. It's no wonder, given the attitude of the service desk which I assume goes throughout the business: That's how it is, nothing needs to change, nothing to learn from this. We accept poor service from our suppliers and you should accept the same from us. I was handed my key and sent on my way without so much as an apology. He probably thought he had nothing to apologise for, having delivered Dales normal level of service.

Great service always friendly sales team

Recently bought a car from them, great customer service and everything sorted without any bother 😊
Thank you to Alex who was my sales advisor 😊

Sojustbought a car from Dales Scorrier last week.We could not fault the experience as our sales executive Finn went above and beyond our expectations.He was very helpful and brought humour to our visit but also very professional and made you feel at ease.Very happy with our purchase.Would highly recommend this company, thank you for a great experience.

Very impressive customer service from Dales Seat in Redruth today.

I have always driven. Audi/BMW/Merc cars and was concerned about customer service when I bought my CUPRA formentor. I had the car in today for a software update and a couple of recalls. The garage service team are fantastic. booking the appointment was very easy and Claire was super helpful and knowledgeable. High level customer service that could put BMW and Audi to shame. Thanks again.

Christian the after sales manager at scorrier provided exceptional service to resolve a tricky situation with my car.
He explained to me thoroughly the situation and made me feel very comfortable and that I was in good hands
I am a very happy customer and due to him scorrier did not loose a customer and now I will buy a new car from them only and only because of Christian

I bought a new Cupra Born through Dales Summercourt. The whole experience from initial test drive through to delivery of the car was very positive. Symon did an excellent job of looking after everything pre and post sale. The whole team were very professional.

3 times I have took my car saying there is a noise and making a racked and the technician is bloody useless saying he would have 2 listen 2 a car that's the same 2 compare noise and still the same I wish I never went back 2 give then a chance

Just traded in our car at Dales Summercourt, Shane could not have been more helpful made exchanging our car a good experience highly recommended.

Dales Seat servicing department are brilliant.
I have bought my cars from this dealer for many years.
Always reliable .
Keep me well informed of status of car.
Polite helpful staff.

Absolute rip off merchants, the littlest job costs a fortune compared to most local garages, and the waiting times are horrendous, they tell you it'll take an hour and you can guarantee it'll be at least 2 hours so they can charge you more. Do not use.

13th December 2023
The following is a reply I have just received from Dales Cornwall:


Reply from Dales Cornwall

An hour ago

Unfortunately Mr Matthew’s, this is not an accurate account of events as you well know.

At the time of ordering your new car, you did indeed pay for a Dashcam to be fitted. We fitted a Next Base camera to the vehicle, and our reason for this was based on positve feedback from customers using this product. After receipt of the vehicle you saw it fit to leave a Google review awarding us 3 stars because the camera we fitted was not the make listed in the accessory brochure. At your request, we agreed to replace the Next Base camera with a Kenwood camera, at no extra charge to yourself. After this was agreed you said you were completely satisfied and changed your review to 5 stars.
On the day of us fitting the new camera, you were treated with good service and good manners from our team. A member of the Sales team also assisted you in answering further queries about the car. At no point during your visit did you mention or even hint that you were unhappy with the service you were receiving, and yet when you got home after getting the camera changed (to your choice) and two additional protective bumper films applied, you amended your review again to 2 stars, why?
You have since been in touch saying that the Kenwood camera manufacturer has a worldwide issue with it’s computer software and want us to put the old Next Base camera, the one you didn’t want, back in. The Kenwood camera you asked for has no faults and we cannot be held accountable for the performance of any software supplied by a third party.

As a business we have adhered to all of your requests, but yet judging by your constantly changing reviews, these outcomes still don’t seem to be good enough. You are obviously a customer we cannot please and quite frankly we no longer wish to deal with, therefore we would be very happy if you could take your future business elsewhere.

End of Dales reply.

My response - 13th Dec 2023:

In my opinion, the final paragraph of Dales reply says it all! Customer Care, I don't think so.

I will not comment further at this time as I would not wish to prejudice my request to Trading Standards for their guidance in this matter. Suffice to say, I have transcripts of all telephone and email conversations pertinent to this issue, much content of which is missing in Dales version of events.

I conclude at this point by saying that, prior to this unfortunate incident, my previous dealings with Dales over a 10 year period have been perfectly acceptable.

From our first look at our new car the staff were amazing!! Jane helped pick the car and organised the purchase! We had a few issues to start and our sales person Jane was fantastic and helped resolve the problems! Then the issues started getting worse and worse and the Scorrier after sales department went from worse to worse. Service was horrendous and turns out Renault warranty’s do not cover leaking glass roofs or dodgey electrics even though we only bought the car less than 9 months ago. The dealership looked once and informed me there was not a problem even though the inside of the car was like a shower. £160 per hour just to look at at plus a fee for a courtesy car! Dealt with the issue privately and then moved the car on and bought from another brand. Never would I buy a Renault or give my money to dales again.

Fitted my polo with a new tyre recently, so impressed with the service received, my car came back to me washed and hoovered which was an added bonus. Thankyou :)

Time to take our Captur to Dales Renault Scorrier for it's annual service. Professionally dealt with by Marli Sanders who provided a courtesy car whilst the technicians again did excellent work in reviving our car. The inspection of our vehicle's condition was commendably very thorough, to the milimetre as it were. Even though this discovered a failing 'stop n start' battery, which meant for a heart stopping increase in the final bill. Yet despite this still consider Dales to be a dealer who charges a fair price for it's services. And our car is now fit for Le Mans again....

I bought an Astra from 'Cornwall trade centre' which is part of Dales Summercourt. There was a problem the next day with the Clutch, it was returned to them, a courtesy car supplied, various problems occurred but throughout all those envolved were polite, helpful and quick to respond. As a result i fully recommend them.

Have been a customer of Dales Scorrier for well over 7 years now. They’ve helped me with each and every car I’ve purchased from them, sorted out any issues in a timely manner and throughout it all, been always helpful.
Jane is just brilliant. She goes the extra mile, helping me find a 7 seater (which was needed with 5 children) when I was stuck with a 5 seater after a divorce and kept me updated on the progress of my application throughout.
The service plan on the car helps massively so there are no unexpected bills during service or MOT and my current car, a Dacia Jogger, is one of the best cars I’ve ever driven.
I’ll continue to be a very happy customer of Dales in Scorrier. Mrs C

This is by far the worst garage to ever purchase a car from!!!
I recently purchased a Seat Ibiza from Seat Dales in Scorrier.
After picking up the car I noticed immediately 2 issues which were a cracked windscreen and also a cracked headlight!
I then messaged the car salesman who I dealt with and he said it could be sorted which I was fine with.
I then had my guard up about the car and my gut was telling me something was off so I took it to a garage to be checked.
After going to the garage they immediately told me I had been miss sold and to return it ASAP!
At the garage they found, bubbling paint work and rust on the right wing!!
Further to this there was GLASS IN THE DOORS!! Clearly showing that the vehicle had been in an accident and they hadn’t even bothered to hoover the glass out!! Or worse… to tell me it had been in an accident.
They then pooped the bonnet to realise that some bolts weren’t even bolted down so if I were to get into an accident the repercussions would be devastating!
Finally, checking the MOT on the vehicle, there were major discrepancies including incorrect mileage!!

After seeing all this, I went straight back to the dealer where they told me I can’t return the vehicle!! Which they were VERY wrong. Under the consumer rights act, I had 14 days to reject the vehicle (I had the car for 3 days at this point)

Adam Sparks was rude and clearly wanted to get rid of me as I wasn’t happy. Both Adam, and the sales manager discriminated me against both my age and gender and saw me as an easy target to sell this VERY faulty and quite frankly unsafe vehicle.

If you see MW18 LVL on their forecourt DO NOT purchase!!! STAY CLEAR

Recently collected my second Motability car from Dales Cornwall. The first was a Crossland X and now I have a Mokka! Great customer service from Dave Allen, he was really helpful and showed an automatic novice how to drive the new car! Would highly recommend!

I have bought 3 cars from Dales and cannot fault them. They are so helpful. I have dealt with Ben and Adam. If there is an issue they offer support and help to resolve the manufacturers defect. Everyone I have encountered has been professional and well informed. Ben was wonderful. They are well informed and nothing is too much trouble. He went the extra mile to assist me in sorting out my new car. It is fabulous and I am really happy