Item never recieved. Two expensive ballerina outfits for my twins birthday. Item never recieved. Multiple emails asking for help. No help recieved. It was my daughters birthday presents, now I'm le... See more
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Review summary
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Reviews shaping this summary
Amazing service. Product as described and easy to order in UK sizes even though they're usually in American sizes. I asked for it to be shipped asap as I had a proper Mum failure and forgot to orde... See more
Company replied
Not going to lie I was quite sceptical with all the bad reviews and saw this after I ordered, however in all fairness they delivered when they said they would, I even messaged only one day after dispa... See more
Company replied
I use Dance Direct alot and they always have fabulous service. The items arrive quickly, there's never an issue if I need to swap a size and if I have a query, the team reply personally and helpfully.... See more
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Company details
Written by the company
Dance Direct is proud to be the UK's largest dancewear retailer, with over 15,000 products ready to inspire every dancer. Your ultimate one-stop shop for all things dance, we offer an extensive range of dancewear and costumes for both the studio and the stage. Shop leading brands including Bloch, Capezio and Dansez, alongside our most trusted own brands, 1st Position and Revolution. We’re passionate about providing high-quality, affordable dancewear and costumes to the dance community. We take pride in helping dancers pursue their dreams with confidence — without worrying about the cost. Enjoy free UK delivery on orders over £50, plus free returns, so you can shop with complete confidence. We’re here to help you take the next step in your dance journey.
Contact info
United Kingdom
- hello@dancedirect.com
- dancedirect.com
4.2
Great
272 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good vendor
Good description, Quick shipping and I received exactly what I ordered. Very happy, thanks 😊
April 1, 2026
Reply from Dance Direct
Dear Marianne
Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers. After many years of serving the dance community we know how important it is to provide quality in both goods and service.
Reply from Dance Direct
Dear Doreen
Thank you so much for your kind words! We’re delighted to hear that your delivery arrived promptly as we know how important it is to be able to rely on getting what you want when you want it.
Easy to order
Easy to order. Great prices and delivery. Return was easy to do and exchange footwear.
Will definitely shop here again!
March 1, 2026
Reply from Dance Direct
Dear Nikki
Thank you for the 5 stars it makes our day when we hear positive comments and I will pass them on to the team.
A great experience
The dancewear was great quality with timely shipping. I ordered the wrong size and DanceDirect were very good in letting me return and refund it. Great experience!
December 1, 2025
Reply from Dance Direct
Dear Amy-Sofia
Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers and give a positive experience.
Good quality products
Good quality products. Satisfactory delivery times. Easy to navigate website.
February 2, 2026
Reply from Dance Direct
Dear Amanda
Thank you for the review. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them.
Reply from Dance Direct
Thank you so much for updating your review score and I am so pleased that we have given you such a good service,
Thank you for the review but am puzzled as to why you have only awarded one star if you experienced good service and nothing was wrong! Please can you reassess your rating.
Item arrived within a couple of days
Item arrived within a couple of days, excellent service and easy to order
February 20, 2026
Reply from Dance Direct
Dear Teresa
Thank you for the review. It is always good to hear that your order arrived quickly and that you are satisfied with our service and website.
I never go anywhere else for my dance wear
I use Dance Direct alot and they always have fabulous service. The items arrive quickly, there's never an issue if I need to swap a size and if I have a query, the team reply personally and helpfully. They stock top quality products too. I never go anywhere else for my dance wear.
March 26, 2026
Reply from Dance Direct
Dear Lyn
Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.
Good quality Capizo dance sneakers…
Good quality Capizo dance sneakers arrived within time schedule. Unfortunately a little big for me so returned but good service from Dance Direct.
March 16, 2026
Reply from Dance Direct
Dear Karen
Thank you for the review. We are so pleased that you are happy with the quality of your goods and our service.
I paid extra for next day delivery and…
I paid extra for next day delivery and received it 2 days later, if I knew it wasn’t going to come next day I wouldn’t have paid the extra cost. When I received them they were ripped but unfortunately you cannot send them back as “once the seal is broken, they can not be returned”
March 30, 2026
Reply from Dance Direct
Dear Holly
I am sorry you are not happy with us. Your order was placed after our offices were closed so the item was despatched the next day and was sent on a 24 hour delivery as you requested and was delivered the following day. If the goods were faulty when you opened them then please send a photograph of the tights showing the tear to hello@dancedirect.com who will sort this out for you. We always do our best to make sure our customers get a good service.
Great Service…
Customer service was helpful and efficient. Returning and re-ordering was simple. Shoes excactly as described.
April 1, 2026
Reply from Dance Direct
Dear David
Thank you for your review. It is good to hear that you are happy with our service and I will pass your comments on to the team.
Reply from Dance Direct
Dear Wendie
Thank you for your review. It is good to hear that you are happy with our quick delivery and service as we always do our best to look after our customers.
Can can skirt
Great purchase 👌 order came and great quality all the ladies from dance class loved my can can skirt.
April 8, 2026
Reply from Dance Direct
Thank you for your review. It is good to hear your order arrived promptly and that you and your ladies are happy with the quality of your can-can skirt.
Good service for initial delivery but…
Good service for initial delivery but had to return for different size still waiting for replacements two weeks later.
March 24, 2026
Reply from Dance Direct
Dear Tracy
Returns are processed within 14 working days of receipt of your parcel, and as we have just had an extended Easter break that would account for the delay. The returns team are working hard to catch up and you should receive your replacement soon.
Great workout through dance
The dance class run by Hayley Anderson is well organised, starts on time and is well attended. The class is great fun and a good workout commensurate for the varied age range of the attendees.
April 1, 2026
Reply from Dance Direct
Thank you for your review but I think you may have sent this to the wrong company as we are dancewear suppliers.
Service was good arriving before the…
Service was good arriving before the estimated delivery date.The shoes fit perfectly and were good value for money. Several people remarked how nice they were. Well done.
March 31, 2026
Reply from Dance Direct
Dear Christine
Thank you for the review. We love to hear that we have exceeded expectations. Enjoy your shoes!
When my shoes came they were too small
When my shoes came they were too small, but the refund/exchange process was easy and my query was answered promptly and politely.
February 7, 2026
Reply from Dance Direct
Dear Marsha
Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.
Always been reliable
Dance Direct has always been reliable. Great service including stock, communication and quick order dispatch. Will always be a go to for dance items.
January 6, 2026
Reply from Dance Direct
Dear Hannah
Thank you for the 5 stars it makes our day when we hear positive comments. We look forward to being your supplier of choice for many years to come.
Trustworthy good quality products to…
Trustworthy good quality products to suit all budgets.
March 6, 2026
Reply from Dance Direct
Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.
Two leotards both frayed after one…
Two leotards both frayed after one wear. When raised with the team. 1st leotard was replaced, second told they would ‘look into it’.
March 19, 2026
Reply from Dance Direct
Dear Coleen
I am sorry you are not happy with our service. I can see the replacement we sent to you in February but cannot see any further correspondence about the 2nd leotard. Please can you contact hello@dancedirect.com so they can resolve this issue.
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