Dandy's Landscape Supplies Centre Reviews 1,118

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent delivery service, noting the helpfulness and professionalism of the drivers who often go above and beyond to place items precisely where needed. Many consumers are also very satisfied with the quality of the products, finding them to be exactly as described and good value for money. The staff frequently receive commendations for their politeness, efficiency, and helpfulness, making the ordering process smooth and pleasant. However, some customers were not happy with their order experience, citing issues with product quality such as soil containing large lumps or stones, or gravel being dirty. A few people also mentioned problems with delivery, including delays, unexpected charges, or concerns regarding delivery methods.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, often praising the helpfulness and politeness of... See more

Product

Reviewers mention positive feedback about product quality. Many customers are very happy with their... See more

Staff

Users describe positive interactions with staff. Customers frequently praise the helpfulness and politeness... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers found the ordering process easy,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the great and reliable... See more

Based on these reviews

Rated 5 out of 5 stars

We've ordered several large bags of landscaping bark & topsoil from Dandys over last few months. All have been good & consistent quality. The Bark is excellent for using as material for paths or a ba... See more

Company replied

Rated 5 out of 5 stars

Ordered jumbo bag and half bulk bag of topsoil along with jumbo bag of gravel. I shopped around and was amazed how overpriced local merchants and high street merchants were. Also Wicks/B&Q charged ext... See more

Company replied

Rated 5 out of 5 stars

I’ve used Dandy’s to rent storage during a house move to Chester, and then for turf, and topsoil for my new house. The Dandy’s team are extremely customer centric, which unfortunately most com... See more

Company replied

Rated 5 out of 5 stars

I made the mistake of ordering Rootzone instead of top dressing and criticised Dandy's for a poor quality supply. It was completely my fault and won't make the same mistake again. Sales manager Jorda... See more

Company replied


Company details

  1. Garden Center
  2. Bark Supplier
  3. Mulch Supplier
  4. Sand and Gravel Supplier
  5. Topsoil Supplier
  6. Turf Supplier

Written by the company

Dandy's Top Soil & Landscape Supplies Centre since 1826. UK Suppliers of top quality top soil, play area bark, gravel chippings, compost, slate, rock salt and hoggin nationwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good product, good service.

Jumbo bag of spent mushroom compost ordered. Delivery was prompt but no update from the delivery company on the day of dispatch. Contacted Dandy's who straight away sorted it out and provided a delivery time slot. Delivery driver helpful.
Very pleased with the quality of the product and I consider it good value for money.

September 26, 2025
Unprompted review
Dandy's Landscape Supplies Centre logo

Reply from Dandy's Landscape Supplies Centre

Thank you so much for your lovely review! 🌿 We’re so pleased to hear that you’re happy with both our service and the quality of the mushroom compost. Apologies again for the delivery update hiccup, but we’re glad we could get it sorted quickly for you. Your kind feedback really means a lot to us!

Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre

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Rated 5 out of 5 stars

Excellent company!

August 14, 2025
Unprompted review
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Reply from Dandy's Landscape Supplies Centre

Thank you so much for your kind review! 🌟 We really appreciate you taking the time to share your feedback and are so pleased to hear you were happy with our service.

Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre

Rated 5 out of 5 stars

Excellent service from start to finish.

Place a online order for a large quantity of playground bark. The bark was of very good quality and as transformed our garden, the service was even better and kept you well informed every step of the way. Wouldn't hesitate to use again.

October 1, 2025
Unprompted review
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Reply from Dandy's Landscape Supplies Centre

Good morning Ken,

Thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that you're happy with the quality of the playground bark and that it’s made such a great difference to your garden. It’s also fantastic to know that our team kept you well informed throughout the process, we always aim to provide both great products and excellent service.

Kind regards,
Jordan
Sales Manager

Rated 5 out of 5 stars

All good it’s a great product friendly…

All good it’s a great product friendly service

September 17, 2025
Dandy's Landscape Supplies Centre logo

Reply from Dandy's Landscape Supplies Centre

Good morning Ben,

Thank you for your kind feedback and review. We appreciate your business!

Kind regards,
Jordan
Sales Manager

Rated 5 out of 5 stars

Excellent service

Delivery date was not correct, spoke on the phone and got everything sorted. Team were great. On delivery I missed them, it was no trouble for them and it was neatly placed on the drive.

September 17, 2025
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Reply from Dandy's Landscape Supplies Centre

Good afternoon Kane,

Thank you for your review! We're sorry there was an issue with the initial delivery date, but we're glad it was quickly resolved over the phone. It's great to hear our team was helpful throughout, and that the delivery was placed neatly even in your absence. We really appreciate your understanding and kind words!

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Rated 5 out of 5 stars

Right from the off the telephone order…

Right from the off the telephone order was handled very quickly and efficiently and the specific requests I had on date and delivery were accommodated with maximum service and minimum fuss. The delivery was on time and the driver could not have been more helpful setting down the pallets where I needed them. The product, top dressing , is also excellent. I will be coming back to do more business with Dandys

September 9, 2025
Unprompted review
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Reply from Dandy's Landscape Supplies Centre

Thank you so much for taking the time to share your experience!

We’re delighted to hear that everything from your order to delivery went smoothly, and that our team were able to accommodate your requests without any fuss. It’s great to know our driver was helpful and that you’re pleased with the top dressing.

We really appreciate your kind words and look forward to welcoming you back to Dandy’s again soon.

Rated 5 out of 5 stars

Ordered some topsoil for the garden

Ordered some topsoil for the garden. Great communication and Lewis did a great job getting it to the back of the drive. Thank you!

September 16, 2025
Unprompted review
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Reply from Dandy's Landscape Supplies Centre

Thank you for your lovely feedback!

We’re so pleased to hear that you were happy with the communication and that Lewis was able to get the topsoil just where you needed it. We’ll be sure to pass on your thanks to him.

Enjoy your garden project, and we hope to help you again soon.

Rated 5 out of 5 stars

When ever you need to quality products…

Whenever you need a quality product(a) look no further. Great company and very good customer service from Guy. Thanks all Ashley - Stratford

September 3, 2025
Unprompted review
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Reply from Dandy's Landscape Supplies Centre

Thank you Ashley! We’re thrilled to hear that you rate both our products and service so highly. Guy will be especially pleased to know he made such a positive impression.

We really appreciate your support and look forward to helping with your next project in Stratford.

Rated 5 out of 5 stars

Excellent communication

Excellent communication from order to delivery. Quick delivery and quality product. Would definitely recommend

September 12, 2025
Unprompted review
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Reply from Dandy's Landscape Supplies Centre

Thank you for your lovely review! We’re so glad you found the communication, delivery, and product quality up to standard. Your recommendation means a lot to us, and we look forward to helping you again soon.

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Rated 5 out of 5 stars

Thank you for first class service

Thank you for first class service, especially from Lewis who has been most helpful on the telephone

September 11, 2025
Unprompted review
Dandy's Landscape Supplies Centre logo

Reply from Dandy's Landscape Supplies Centre

Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear you received first-class service and that Lewis was able to assist you so well over the phone. We’ll be sure to pass along your appreciation to him. We truly value your support and look forward to helping you again in the future.

Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre

Rated 5 out of 5 stars

First class delivery.

Your driver was was exerlent, he was friendly and placed the topsoil exactly where I wanted it. Very professional.

August 18, 2025
Dandy's Landscape Supplies Centre logo

Reply from Dandy's Landscape Supplies Centre

Thank you for sharing your feedback! We’re delighted to hear our driver provided such excellent service and placed the topsoil just where you needed it. We’ll be sure to pass your kind words on to the team.

Rated 5 out of 5 stars

Amazing quality of turf and service.

Amazing quality of turf and service.
Once I found this company and saw video how to put turf down I knew I will be able to do it.
Ordered on Tuesday and it was delivered on Thursday morning. We were so nice surprised with quality, the dark green colour of grass and black great quality soil. Great cut so took us around hour to do 20m2, and nothing was wasted.
I'm so happy with the look of garden. A few people though it's a fake grass at first because looks so perfect. I'm so happy. highly recommented
Thank you. Magdalena

September 4, 2025
Unprompted review
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Reply from Dandy's Landscape Supplies Centre

Thank you, Magdalena. We’re so pleased the turf and service exceeded your expectations, and it’s wonderful to hear the video gave you the confidence to tackle the project yourself. The fact that your garden looks so perfect people think it’s artificial is such a compliment! We really appreciate your recommendation and hope you enjoy your beautiful new lawn for years to come.

Rated 5 out of 5 stars

Good communication

Very good communication from Katie via email. Delivery arrived in the early part of my delivery slot on a Friday which was a bonus. The Welsh topsoil I had order was great quality, just like it looked on the photo!

September 5, 2025
Unprompted review
Dandy's Landscape Supplies Centre logo

Reply from Dandy's Landscape Supplies Centre

Thank you so much for your kind words. We’re delighted to hear that Katie’s communication made things easy and that your delivery arrived right on time. It’s also great to know the Welsh topsoil lived up to expectations. We really appreciate your support and hope to help with your next project soon!

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Rated 5 out of 5 stars

Excellent company in every respect.

From the first enquiry to delivery, Dandy's were excellent. Everyone I spoke to was friendly, efficient and professional and everything was done on time with no fuss. I would highly recommend them to anyone.

August 27, 2025
Unprompted review
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Reply from Dandy's Landscape Supplies Centre

Thank you so much for your wonderful review! We’re thrilled to hear that everything went smoothly from start to finish and that our team were able to help. Your recommendation means a lot to us, and we really appreciate your support.

Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre

Rated 5 out of 5 stars

I found it so easy to buy what I needed…

I found it so easy to buy what I needed and deliver was very easy

August 18, 2025
Dandy's Landscape Supplies Centre logo

Reply from Dandy's Landscape Supplies Centre

Thank you for your lovely review! We’re so glad to hear that ordering and delivery were easy for you. We really appreciate your feedback and look forward to helping you again in the future.

Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre

Rated 5 out of 5 stars

Excellent service

Excellent service. Good communication re order and delivery.
Delivery schedule accurate. Delivered in a friendly and professional manner. Goods always of good quality.

August 18, 2025
Dandy's Landscape Supplies Centre logo

Reply from Dandy's Landscape Supplies Centre

Thank you so much for your kind words! We’re really pleased to hear that everything went smoothly with your order and that you’re happy with the quality. We truly appreciate your support and look forward to helping you again in the future.

Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre

Rated 5 out of 5 stars

Good quality soil

It's good quality soil. The company keeps you posted and was easy to order over the phone

August 18, 2025
Dandy's Landscape Supplies Centre logo

Reply from Dandy's Landscape Supplies Centre

Thanks so much for your lovely feedback! We’re glad you’re happy with the soil and found ordering nice and easy.

We really appreciate your support and hope to help you again soon.

Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre

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Rated 5 out of 5 stars

Amazing place ordered three times and…

Amazing place ordered three times and product have been amazing I made a mistake with my order rang the office and the staff couldn't be more helpful and freindly lovely company thank you so much for all your help

August 29, 2025
Unprompted review
Dandy's Landscape Supplies Centre logo

Reply from Dandy's Landscape Supplies Centre

Thank you so much for taking the time to leave us such a lovely review! We’re so pleased to hear you’ve been happy with your orders and that our team were able to help quickly when you needed it. Your kind words mean a lot to us, and we really appreciate your continued support.

Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre

Rated 3 out of 5 stars

“Organic” veg soil ?

We had an issue with the soil, and the company responded really well, they listened, took it seriously and tried to sort things out. However, I still don’t think it is organic, as advertised. There are still a few tiny bits of plastic in it, which just shouldn’t be there if it is really organic. I’ve said I’ll obviously change my mind if they can provide me with evidence of their in-date organic certification, which needs to be re-done each year for it to be classified as organic. As we all know, big plastics break down into smaller plastics, and plant roots can and do absorb nanoplastics, and if present in the soil they can end up in your vegetables. Plastic in the soil also adversely affects how non-edible plants grow.
The people I spoke to were lovely, customer service was very good and delivery was excellent. I’m just still not convinced it’s organic.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

I have had a number of items from dandys and will continue to do so. They are responsive to emails and always willing to go above and beyond to help. Customer service for me is key and dandys have nailed it 😊

August 11, 2025
Unprompted review
Dandy's Landscape Supplies Centre logo

Reply from Dandy's Landscape Supplies Centre

Thank you so much for taking the time to leave this lovely review! We’re thrilled to hear that our service has met your expectations and that you’ve had a positive experience with us. Your kind words really mean a lot and motivate the whole team to keep going above and beyond for our customers.

We look forward to continuing to support your future orders!

Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre

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