D'Angelico Guitars Reviews 

729
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and craftsmanship of the products, especially the guitars, noting their superb performance and beautiful design. Many consumers also highlight the efficient ordering process and fast delivery, often receiving their items quickly and well-packaged. Furthermore, people appreciate the company's customer service, describing it as excellent, helpful, and caring. However, some customers also noted issues with shipping, such as delayed updates or lack of tracking information. A few people experienced unresponsiveness from customer service regarding inquiries or problems with orders. Additionally, some reviewers mentioned minor product discrepancies like ill-fitting parts, limited color choices, or items arriving with small defects.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the high quality of guitars, cases,... See more

Quality

Customers had positive experiences with quality, frequently praising the high quality of products like guitar... See more

Delivery service

People report positive experiences with delivery service, highlighting super fast delivery and quick... See more

Order

Users describe positive interactions with order, highlighting easy ordering processes and timely delivery,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the outstanding, prompt, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Every team member I dealt with was friendly and professional. Shipping and processing were top notch. I am pleasantly surprised by the quality of the tailpiece. It would have been 5 stars but there is... See more

Rated 5 out of 5 stars

Always great ordering from D'Angelico direct. My only small gripe is the color choices of some other parts...like Scalini pickguards are limited. If D'A carried more colors, specifically pearled cream... See more

Rated 5 out of 5 stars

my first was a premier mini dc. arrived with some bad frets. your customer service department approved fret work by a good luthier in las vegas. love the result so much i picked up a premier bright... See more

Rated 5 out of 5 stars

Firstly, I love the Korean made guitars, especially my Excel SS. I own a nice Gibson 335, as well as other name guitars, and my D'Angelico is as sweet or better than the others. The staff who have hel... See more


Company details

  1. #15 of 26 best companies in Music Store
  2. #64 of 103 best companies in Hobby Store

Information provided by various external sources

D’Angelico Guitars is an American musical instrument manufacturer and guitar brand based in Manhattan, New York.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

729 reviews

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Asks customers to review

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Replied to 20% of negative reviews

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4.5

All reviews

(729)

98 reviews in the last 12 months

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Rated 5 out of 5 stars

Love my EXL-1

After adjusting the neck and bridge, the guitar plays effortlessly, and sounds great. The finish and hardware are beautiful.

September 12, 2024
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Rated 5 out of 5 stars

I made a special trip out to Aspen…

I made a special trip out to Aspen Colorado location, and the store was closed, I then called and emailed the company and was able to get the item I wanted via mail and with all the help I needed. They were very helpful and I’m pleased with the hoodie I purchased.

August 28, 2024
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Rated 5 out of 5 stars

Great

Just right! Well made and well designed gig bag, came on time as promised. Always great products from D’Angelico!!

August 5, 2024
Rated 2 out of 5 stars

While I was contacted

While I was contacted, considering the serious nature of the problem, the lack of a useful response was beyond disappointing. The fix for my new guitar will be out of my pocket, likely costly, time without my guitar. It was a neck/fret issue, which ultimately is a quality control issue.
More broadly, I LOVE the sound, playability, the vibe of the EXL 1 I purchased! I own 3 Gibson LP’s, 2 Fender Strats, a Tele, 2 Kiesel’s, 2 Steinberger’s, 2 Ibanez, a Martin, 2 Cordoba’s, an Epiphone Joe Pass, a Jackson Fusion, an early Charvel, but I wanted a more engaging Jazz archtop hollow body. This guitar has a fast neck, the spruce top gives a BEAUTIFUL sound! But the high open E buzzes to the point of being muted, and now it’s developing buzzes on the B and G string as well. Given this serious lack of QC, I can’t imagine ever buying another D’Angelico, sadly. I imagine I’ll have to trade this in on a guitar that I can actually play. How utterly disappointing. I’d hoped that D’Angelico would make it right, but they’ve left me to fend for myself, and I just bought it this year.

August 3, 2024
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Rated 5 out of 5 stars

I Was Treated Like I Was a Member of The TEAM

The guy at the Warehouse, was exceptional, informative and delivered a well-packed instrument.
UPS brought it home. The guitar was a B-stock that plays GREAT. You can tell that the quality and effort went into building this fine guitar. I now have a D'Angelico hat and tee-shirt to help spread the word. One day I hope to visit New York City and stop by the main headquarters just to say hello. I am a senior citizen that wants to learn some slow-Jazz and Blues. Thank You!

July 30, 2024
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Rated 5 out of 5 stars

Truss Rod Cover

I had ordered a gold skyscraper truss rod cover for my D'Angelico Semi Hollow Body Deluxe guitar. When it arrived I received a silver one instead. I notified the company by email and the very next day I received a response from the company with an apology and a promise to send the correct one. Three days later from across country I received the new one. Errors can happen but how they are handled makes all the difference. D'Angelicao went above and beyond in my book. Not only do they build a beautiful guitar, their service is great.

July 15, 2024
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Rated 5 out of 5 stars

All the "right stuff".

Since I recently purchase a N.O.S. EXCEL-1 Premier I decided to also buy a D'Angelico hard case and strap to go with it. I'm kinda weird in that way to have an item with all the accessories to be from the same company. What can I say, a beautiful guitar deserves the matching "bling".

July 6, 2024

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