Dan Thomas & Co Reviews 253

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and efficiency, making the entire process smooth and easy. Many people highlight the exceptional communication and professional, yet personal, approach of the team, which instills confidence and reduces stress during what can be a challenging time. The service is frequently described as first-class, with consumers appreciating the dedication and coordination of the team. However, a few other people also felt that the sales progression team was rude, lethargic, and unsympathetic, specifically mentioning difficulties with one staff member. These customers reported an awful customer experience after the viewing and offer stages, noting a lack of respect and courtesy when receiving keys.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the team's efficiency,... See more

User experience

Consumers find the user experience to be positive, highlighting a personal and stress-free process. Many... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dan Thomas & Co have been both the letting agency for my tenancy and estate agent for my property purchase. Abi and Nick were both so helpful, knowledgeable and efficient in helping guide me through... See more

Company replied

Rated 5 out of 5 stars

When selecting which Selling Agent to go choose, I asked Dan why we should select his company over others. Whilst showing complete respect for other agents, he said, "My Team" . He wasn't wrong... See more

Company replied

Rated 5 out of 5 stars

We recently viewed a few properties with Lorraine Cooper, and after seeing places with several different agents, I can honestly say no one has been as good as her. She has the perfect balance, fri... See more

Company replied

Rated 5 out of 5 stars

Such an incredible experience selling our property with Dan Thomas & Co. We were very nervous as it was our first time selling so we were not confident on the process. The whole team were very helpful... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Agents
  4. Real Estate Appraiser
  5. Real Estate Rental Agency

Written by the company

Our mission, with integrity and conviction, is to exceed the industry standard for property professionals, building long term relationships to help our clients achieve our goals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

253 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing team

Dan and Claire were amazing team in our purchase. Viewing the house and pre-offer communication was very good and easy. Despite various issues and challenges throughout the purchase, they were always at the end of the phone or email and if they did not have the answer they would be able to reply back shortly with one. Would recommend to anyone thinking of selling or purchasing their house. Thanks again Dan and Claire

January 10, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Jonathan. We hope you all enjoyed your first Christmas in your new home! We are delighted we managed to get you moved in time.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

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Rated 5 out of 5 stars

I'm incredibly happy with the…

I'm incredibly happy with the professional service provided by Dan and Claire throughout the sale of my property. I would highly recommend Dan Thomas & Co, outstanding service from start to finish, I really couldn't have asked for more.

January 7, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Clare. We wish you the best of luck in the future.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

Rated 5 out of 5 stars

I moved towards the end of last year…

I moved towards the end of last year (2021) and I couldn't of been happier with the service I received from Dan Thomas & Co. I partnered with Claire throughout the process; she was knowledgeable, communicative and just all round fabulous.

Thank you for helping making something super stressful like moving so much more easier!!

Would I recommend them to a friend? One word.... YES!

January 7, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Anna, we hope you are settling in well, and enjoyed your first Christmas in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

Rated 5 out of 5 stars

Fantastic service!

Absolutely fantastic service! Dan Thomas & Co were the agents for a property we bought before Christmas. We liaised mainly with Claire throughout and she maintained excellent communication with our estate agents and solicitors to help move the process forward quickly. Don't think we would have been in before Christmas otherwise! We were initially shown around by Jo, and Dan also met us at the house for a visit once our offer was accepted and also on moving in day, where we were met with a lovely bunch of flowers, bow on the door and bubbly. It made it even more personal and exciting. Thanks so much to all (and anyone I haven't mentioned specifically), you made this such a better process than it could have been!
Highly recommend Dan Thomas & Co to anyone who needs an estate agent.

January 6, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Rosie. We are delighted we managed to get you moved in before Christmas, and hope you both enjoyed your first Christmas in your new home. We wish you many happy memories there.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

Rated 5 out of 5 stars

One of the best estate agents I've come…

One of the best estate agents I've come across. Thank you.

January 6, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you Adil, we hope you will be very happy in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

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Rated 5 out of 5 stars

Just Amazing!

I recently bought my first house and I am so lucky that Dan Thomas & Co was the company dealing with the sale! I'd previously had terrible experiences with estate agents, but Dan Thomas & Co has completely changed the game. I liaised mainly with Claire who was kind, proactive, responsive and really trustworthy. She was amazing at keeping me in the loop and making sure everything was running smoothly. I cannot recommend Dan Thomas & Co enough!

December 23, 2021
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Paige. We are delighted we managed to get you and Josh moved in for Christmas. Enjoy your first Christmas in your new home, and we wish you many happy memories there.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

Rated 5 out of 5 stars

Another 5 star review for Dan Thomas…

Another 5 star review for Dan Thomas and co. Dan managed to sell my house for 50k!!!! Over the asking price. Whilst other larger estate agents was telling me the market was getting tougher. I wouldn't use any other agent from now on.

Thanks Dan Thomas and Co

December 22, 2021
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Chris. We are delighted we managed to get your house completed before Christmas. We wish you the best for the future, and have a Merry Christmas, and a Happy New Year.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

Rated 5 out of 5 stars

Great service

Dan and his team are exactly what you want from an estate agent, the personal touch makes such a difference when trusting and relying on others to market your home. Definitely will recommend to family and friends!

December 22, 2021
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Trina. We are glad we managed to get you and Colin moved before Christmas. We wish you the very best, and many happy memories. Have a lovely Christmas in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

Rated 5 out of 5 stars

Fantastic service.

I recently purchased a property with Dan Thomas & Co. Dan, Claire and Jo were equally professional, helpful and friendly throughly the purchase. Nothing was too much trouble and Claire particularly pulled out the stops to make this happen before Xmas. I would definitely use Dan again if I were to sell a property in the future. We need more small local businesses like this one to give the big boys very much a run for their money. Thank you team, extremely happy

December 21, 2021
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Matt. It was our pleasure helping you move, and we are delighted you are in for Christmas. Enjoy your new home.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

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Rated 5 out of 5 stars

Dan and his team were very helpful in…

Dan and his team were very helpful in helping us find the right property for us. They were always very professional and kept us updated about everything. Great service.

December 7, 2021
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Charlie, we wish you many happy memories in your new home, and hope you enjoy your first Christmas there.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

Rated 5 out of 5 stars

A faultless service from a professional and friendly company.

We purchased a property that Dan Thomas and Co were marketing. Everyone on the team were amazing. Extremely efficient, helpful and very easy to talk to. Their customer service skills throughout the whole process exemplary. I would highly recommend their services.

December 7, 2021
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Tom. We hope you are all settling in well, and looking forward to your first Christmas in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

Rated 5 out of 5 stars

Exellent Service

Exellent, friendly service. We were buying through them and found that every request was attended to promptly and professionally, beats dealing with faceless internet based companies by a country mile!

November 28, 2021
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Alan, it was our pleasure helping you move.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

Rated 5 out of 5 stars

Above & Beyond

I recently purchased a buy to let property through Dan Thomas & Co and the service I received from Dan, Jo and Claire was outstanding.
Any queries that I had during the process were dealt with thoroughly and efficiently, they were always happy to help. Jo was amazing and nothing was too much trouble.
It was a lovely surprise upon completion when Jo presented me with a card, a gorgeous bouquet of flowers and a bottle of Prosecco.
I couldn't recommend Dan Thomas & Co enough. I received an absolutely fantastic service and will definitely be using them again in the future.

November 12, 2021
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Danielle. We wish you the best of luck with your new investment.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

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Rated 5 out of 5 stars

Highly recommended

Dan was recommended to me and from our initial meeting it was clear Customer service was top priority. Dan, Claire and Job are all very professional and friendly. They sold my property for me as I am purchasing a new build and it was tight get to exchange. Claire was absolutely brilliant in getting it all to happen when I had a moment where I thought we would lose the new property. I’ve not bought and sold for a long time, so I had so many questions which The team were to able to help me with. I also had a change of buyer in the process and behind the scenes a new buyer was sought as I had a couple of offers. I have no hesitation in recommending them as they were to me.

October 31, 2021
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Jill. We are delighted to have been able to help you secure the new build house, and wish you and Richard many happy years there.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

Rated 5 out of 5 stars

Highly recommended

I recently bought a property through Dan Thomas & co, and I was so happy with their service. From the viewing with Jo, who was very knowledgeable about the property, to Claire answering all of my emails both extremely promptly and helpfully. Dan and his team were just a pleasure to deal with.

October 17, 2021
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Olivia. We are delighted we were able to help you secure this investment, and wish you the best of luck in the future.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

Rated 5 out of 5 stars

Highly Recommended

Professional approach, pragmatic when faced with challenges. Communication was consistent with all parties throughout the process which kept us up to speed ever step of the way. Although we were purchasing a property advertised by Dan Thomas and we were not directly their client, we felt as thought we were due to the fantastic level of service provided and that’s something you do not receive from typical high street chain estate agents, plus a lovely touch sending us flowers and a card to welcome us into our beautiful new home! Highly recommended whether he you are selling or purchasing via Dan Thomas.

October 17, 2021
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Scott. It wasn't easy, but we got there in the end. We wish you all many happy memories in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

Rated 5 out of 5 stars

Exceptional service

Dan and Claire have been nothing short of wonderful throughout our journey. From initial contact to exchange and completion they have excelled and reinvigorated my enthusiasm in trusting professionals to manage a contract with diligence and thoroughness. Thank you.

October 6, 2021
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Cris. That was probably one of the most difficult ones, but we are delighted we got there in the end! We wish you both all the best in the future.
You know where we are if you, or anyone you know, needs our help.
Dan & Claire

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Rated 5 out of 5 stars

Faultless service!

Dan and Claire provided an absolute outstanding service throughout our sale. More than we could have ever hoped for!Their communication, support and advice throughout the process was excellent and when we hit a few bumps in the road they were the first to respond with solutions. Their professionalism shone through consistently and it was an absolute pleasure selling our home with them.
Dan Thomas & Co deserve every accolade possible and we shall be recommending them to all our friends and family.
A huge thank you again to Dan and Claire. ☺️

October 2, 2021
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Catherine, it has been our pleasure helping you and Kieran move. We wish you many happy memories in your new home!
You know where we are if you, or anyone you know, needs our help.
Dan & Claire

Rated 5 out of 5 stars

Property move

The team at Dan Thomas recently handled my mum and dads house move, throughout it all the level of service we received was exceptional and made the whole experience a little less stressful for all concerned, thanks again for all your help.

September 29, 2021
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Russell, we are delighted we managed to get your parents moved in, and wish them the very best in their new home.
You know where we are if you, or anyone you know, needs our help.
Dan & Claire

Rated 5 out of 5 stars

Dan and Claire recently handled the…

Dan and Claire recently handled the sale of our home and they provided an excellent service which was professional and responsive. We would highly recommend them.

September 10, 2021
Unprompted review
Dan Thomas & Co logo

Reply from Dan Thomas & Co

Thank you for your kind words Sheila, we wish you and Peter the very best in your new home, and are delighted that we managed to help you get there.
You know where we are if you, or anyone you know, needs our help.
Dan & Claire

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