Dan Thomas & Co Reviews 253

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and efficiency, making the entire process smooth and easy. Many people highlight the exceptional communication and professional, yet personal, approach of the team, which instills confidence and reduces stress during what can be a challenging time. The service is frequently described as first-class, with consumers appreciating the dedication and coordination of the team. However, a few other people also felt that the sales progression team was rude, lethargic, and unsympathetic, specifically mentioning difficulties with one staff member. These customers reported an awful customer experience after the viewing and offer stages, noting a lack of respect and courtesy when receiving keys.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the team's efficiency,... See more

User experience

Consumers find the user experience to be positive, highlighting a personal and stress-free process. Many... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dan Thomas & Co have been both the letting agency for my tenancy and estate agent for my property purchase. Abi and Nick were both so helpful, knowledgeable and efficient in helping guide me through... See more

Company replied

Rated 5 out of 5 stars

When selecting which Selling Agent to go choose, I asked Dan why we should select his company over others. Whilst showing complete respect for other agents, he said, "My Team" . He wasn't wrong... See more

Company replied

Rated 5 out of 5 stars

We recently viewed a few properties with Lorraine Cooper, and after seeing places with several different agents, I can honestly say no one has been as good as her. She has the perfect balance, fri... See more

Company replied

Rated 5 out of 5 stars

Such an incredible experience selling our property with Dan Thomas & Co. We were very nervous as it was our first time selling so we were not confident on the process. The whole team were very helpful... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Agents
  4. Real Estate Appraiser
  5. Real Estate Rental Agency

Written by the company

Our mission, with integrity and conviction, is to exceed the industry standard for property professionals, building long term relationships to help our clients achieve our goals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

253 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Very Satisfied Experience

We were very impressed with Dan Thomas from the outset as Dan set himself above the local competition with his fresh attitude to property sales and his honest advice on the marketing approach.

During the sale process both Dan and Clare were consistently professional and really applied themselves to overcome any challenges that came our way.

Communication is always going to be key for a successful sale and so it was always reassuring to have Dan and Clare available at the other end of the line.

We thank them both for their hard work and commitment to our sale and we would love to work with them again in the future.

July 29, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Andy. We are delighted to have helped you sell your property, despite it not being the smoothest journey.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

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Rated 5 out of 5 stars

Thank you Claire

Claire, Joanne and Dan was very helpful throughout our experience with Dan Thomas and Co.
Although there were complications we would like to personally thank Claire for her honesty and transparency from start to finish.
Highly recommended.

July 21, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Jamie. We are disappointed we couldn't achieve the desired outcome in this instance, but wish you both the very best of luck moving forward.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

Rated 5 out of 5 stars

A great team

Highly professional and very helpful from the start, Couldn't recommend more.

The communication from the team was always quick and up to date.

Made our first time buying so much easier than expected, truly felt the team were there to support us all the way.

July 19, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words David. We are delighted we managed to make your first time buying such an easy experience. We wish you both many happy memories in your first home.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

Rated 5 out of 5 stars

A company with a marvellous ethos and…

A company with a marvellous ethos and integrity. No hard sell - just honest advice. You don’t feel like just a client on the books. Dan has a great team. Claire, Jo and Lorraine all proved invaluable.

July 13, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Sam, it was our pleasure helping you sell and buy, and we wish you all many happy memories in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

Rated 5 out of 5 stars

Highly recommended!

Dan, Claire and Jo at Dan Thomas & Co looked after us so well during our very lengthy and complex purchase. They were all very friendly and patient and went the extra mile to make sure we got our dream home. Towards the end we were emailing them almost every day and they were always quick to reply. We would definitely recommend them!

July 7, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Henry. We are delighted we managed to get you there in the end! We wish you all many happy memories in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

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Rated 5 out of 5 stars

First choice estate agency

Dan and his team handled the sale of a potentially tricky property with the upmost sensitivity, care, efficiency and friendliness from start to finish. I would not hesitate to recommend them to anyone looking to sell their home.

June 25, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you Fiona. We are glad we were able to help you and your family with the sale of the property.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

Rated 5 out of 5 stars

Such a lovely team at DanThomas&Co!

Such a lovely team at DanThomas&Co! Couldn't have asked for a better experience. Very friendly and helpful. We would definitely recommend!

June 16, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you Madeleine, we hope you will both be very happy in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

Rated 5 out of 5 stars

Highly recommend!!

I would have no hesitation in recommending Dan Thomas and Co. There was no heavy sales patter, just really excellent customer service, and fantastic communication throughout the whole process right through to completion which was much appreciated!

June 16, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you Sarah. We wish you the best moving forward.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

Rated 5 out of 5 stars

Simply the Best!…

I approached Dan Thomas for a valuation on my father's property, along with 2 of the High Street chains. It was immediately clear than Dan was the man to go with. His approach was much more personal from the start. He was honest in his valuation and gave details for his suggested plan of action. I felt immediately at ease and felt I could trust him and his team to deliver. And they did! Within a week of asking him to sell the property the photos and details were done and an open house viewing arranged with 20 viewings and a substantial number of offers. (Thank you Jo!) I was kept informed all the way through by phone or personal WhatApp messages.
After the offer was accepted there were some delays which was absolutely no fault of the agent. All I can say is they never put the case to one side, chase ups and follow ups were conducted by Claire and I was updated weekly. As we neared exchange and completion the contact was maintained.
This was probably the best service I have ever had in dealing with Estate agents! Should I ever need to sell my own property I would not hesitate to use them again and would recommend them in a heartbeat. Being an independent they offer much more personal service. This was a difficult sale for me as my father had passed away, but I cannot thank them enough for their professionalism and their care of me as a client.

May 9, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Sandra. We are very grateful that you decided to instruct us, and hope to work with you again in the future. It really was our pleasure to help you at such a difficult time. As discussed please do pop down for a cup of tea when you are in the area.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

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Rated 5 out of 5 stars

Highly Recommended

We would highly recommend Dan Thomas and Co. We felt they was a very professional, friendly A* estate agent, which can be hard to find these days.
The service we received was so personal and first class we didn’t feel like we was dealing with a company, just a friend!
We felt Dan went above and beyond to accommodate our requests and offered some great advice and solutions. We really felt we was never doing this alone. Those late night, weekend texts of information and advice which was always honest and transparent always put the nerves and anxiety at bay.
It has been a pleasure dealing with you Dan and we wish you all the best with your business in the future.

May 8, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Lauren, we wish you the very best moving forward.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

Rated 5 out of 5 stars

We are super grateful for all your help…

We are super grateful for all your help Dan. Late night emails, texts, updates and chasing. Very professional, reassuring and made the stressful times that little bit more bearable. You’ve answered any questions no matter how big or small. Claire and Jo your have been amazing too. Your award of Best Estate Agent is truly deserved. We wish Dan Thomas and Co all the luck in the world for future house sales. Thank you. 🏡.

March 10, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Charlotte, it has been our pleasure in helping you move, and we are delighted we finally got there. Best of luck for the future.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

Rated 5 out of 5 stars

Dan Thomas & team are first rate

Dan Thomas & team are first rate. 10/10 for communication and customer service. They gave detailed and thorough feedback when we were selling our house. Highly recommend and hugely professional.

March 4, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Robyn. Best of luck with the sale.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

Rated 5 out of 5 stars

100% Recommend

We recently sold our first home with Dan Thomas and Co. and we couldn’t be more impressed. From valuation, to viewings, to the progression during the sale, the whole team were professional, efficient, and easy to work with.

I would highly recommended selling your property with Dan Thomas and Co.

Thank you so much Dan, Claire and Jo for all your hard work and getting our sale through so quickly!

February 24, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Amee, we are delighted we managed to get you moved so quickly. We wish you the best of luck in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

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Rated 5 out of 5 stars

A STRESS FREE HOUSE SALE

It is often said that moving house is the most stressful thing you’ll do. We didn’t relish the thought of the process before we set out. All the usual cynicisms came to mind about estate agents. But we are so glad that we decided to book Dan Thomas & Co to sell our cottage.
Even from our initial call to them, we could tell they were going to treat us with the utmost respect. There was none of the schmooze that is sometimes heard from other estate agents. Dan visited us and genuinely took time to listen to our apprehensions and was completely honest and transparent throughout, he really put our minds at rest and, only after we were happy and understood all aspects of the process, set out a plan of action, of which we felt that we had been totally in control of that plan and any decisions made.
Dan introduced us to his colleagues, Jo and Claire, who were equally as helpful, friendly and honest, indeed the whole team were always readily contactable and would always call exactly when they said they would and kept us fully updated throughout.
Claire was very professional and liaised with the agent handling the property we were buying brilliantly and without fuss. Excellent.
Jo handled all our viewings and visited us prior to these, not only to familiarise herself with our property, but also to make sure she could relay all the information that we wanted to covey to potential buyers. Absolutely brilliant.
Our place was a 200 year old cottage with not much to compare it to regarding a marketing strategy, but Dan Thomas & Co pitched it just right and obtained thirteen viewings in one weekend!
We had five immediate offers above the threshold price and had an agreement within two days. Fantastic.
This goes to show how the viewers were impressed not only with the cottage, but I’m sure with the way they were treated by our agent.
Contrary to the usual cynical view of estate agents, this was completely stress free.
We feel we were given good trustworthy advice and care from start to finish and will definitely recommend Dan Thomas & Co to anyone.

February 4, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Tim. We are delighted we could help you, and wish you both the very best for the future.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

Rated 5 out of 5 stars

Great service received from Dan and his…

Great service received from Dan and his team - would highly recommend. As a first time buyer they helped with any questions I had and helped to guide me through the process. They were very friendly and would always respond quickly to my emails. Thanks for your help!

January 31, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Ella. We are delighted we managed to get you moved into your first owned home. We hope you are settling in well, and wish you many happy memories there.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

Rated 5 out of 5 stars

Brilliant experience

We have been so pleased with the professional service provided by Dan Thomas and Co. Dan, Claire and Jo have been so professional and approachable throughout the whole process. We bought and sold with Dan and his team and could not recommend them enough!

January 31, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Graham and Annie, we wish you many happy memories in your new home, and hope you enjoy living there.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

Rated 5 out of 5 stars

Just amazing… friendly

Just amazing… friendly, professional, efficient and so so kind. I would definitely recommend to everyone… have a look at my experience on Dan’s reviews page… I cannot thank the whole team enough for all their hard work. I’ll certainly use them when I’m ready to buy.
Thank you

January 28, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Mandy. We are delighted we managed to get your property sold, finally. Now you can look forward to the future.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

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Rated 5 out of 5 stars

Greta service in our last purchase from…

Greta service in our last purchase from Dan Thomas & Co

January 26, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Netti, we hope you have all settled in well, and are enjoying your home.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

Rated 5 out of 5 stars

Fantastic service!

We recently sold our House with Dan Thomas & Co. Dan and the team were efficient and professional throughout the whole process and made what can be a stressful process seamless. We will definitely be using them again.

January 18, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kinds words Lewis. We wish you and Daisy the best in your new home, and many happy memories.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

Rated 5 out of 5 stars

Dan Thomas & Co are an exceptional…

Dan Thomas & Co are an exceptional estate agent, and the ‘go to’ for areas surrounding in South East London. Dan and his team, Claire and Jo provided a professional and outstanding service – prompt responses to any enquiries either via email or telephone. They are friendly and were really engaging with each step of the sale. I have the utmost confidence and trust in this company, and would highly recommend.

January 11, 2022
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Abbey. We hope you enjoyed your first Christmas in your new home, and wish you many happy memories there.
You know where we are if you, or anyone you know, needs our help.
Dan, Claire & Jo

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