Dan Thomas & Co Reviews 253

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and efficiency, making the entire process smooth and easy. Many people highlight the exceptional communication and professional, yet personal, approach of the team, which instills confidence and reduces stress during what can be a challenging time. The service is frequently described as first-class, with consumers appreciating the dedication and coordination of the team. However, a few other people also felt that the sales progression team was rude, lethargic, and unsympathetic, specifically mentioning difficulties with one staff member. These customers reported an awful customer experience after the viewing and offer stages, noting a lack of respect and courtesy when receiving keys.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the team's efficiency,... See more

User experience

Consumers find the user experience to be positive, highlighting a personal and stress-free process. Many... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dan Thomas & Co have been both the letting agency for my tenancy and estate agent for my property purchase. Abi and Nick were both so helpful, knowledgeable and efficient in helping guide me through... See more

Company replied

Rated 5 out of 5 stars

When selecting which Selling Agent to go choose, I asked Dan why we should select his company over others. Whilst showing complete respect for other agents, he said, "My Team" . He wasn't wrong... See more

Company replied

Rated 5 out of 5 stars

We recently viewed a few properties with Lorraine Cooper, and after seeing places with several different agents, I can honestly say no one has been as good as her. She has the perfect balance, fri... See more

Company replied

Rated 5 out of 5 stars

Such an incredible experience selling our property with Dan Thomas & Co. We were very nervous as it was our first time selling so we were not confident on the process. The whole team were very helpful... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Agents
  4. Real Estate Appraiser
  5. Real Estate Rental Agency

Written by the company

Our mission, with integrity and conviction, is to exceed the industry standard for property professionals, building long term relationships to help our clients achieve our goals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

253 reviews

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Rated 5 out of 5 stars

Amazing from Start to Finish

We recently sold our home with Dan Thomas and there was something about them and that gut feeling telling us to pick them when to help us sell our home. We glad we did, the journey was a bit bumpy but their approach is different in a very positive way!!! We felt like we were part of a great team, they kept us posted, dealt with questions from solicitors and others within the chain, they have a great mindset and the team is always happy to help or assist you when necessary! Dan also has great knowledge of local business and he recommended solicitors which we used that I have to admit were superb, which is another positive and great addition 😀

THANK YOU SO MUCH FOR YOUR HARD WORK AND HELP!!!

November 3, 2023
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Mat, we are glad we managed to get you both moved, and wish you the very best in the future. Stay in touch, we would love to see the progress of your new home.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

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Rated 5 out of 5 stars

AMAZING!

We were recommended Dan Thomas & Co to sell our home and they were amazing!! We will only be using them from now on and we can’t rate them highly enough. We have already recommended them to family and friends.

The whole team were an absolute pleasure to work with, they are friendly, professional and incredibly responsive. They helped us navigate some blips along the way and rescue our sale when it was about to fall through - we genuinely felt that they always had our best interests at heart. We had total trust and confidence in Dan and the whole team. Claire was fantastic at helping to keep things moving along and we truly can’t thank her enough for her support and advice.

Thank you Dan, Claire, Abi, Lorraine and Marisa – you really are exceptional and it’s no surprise that you have been awarded as one of the best estate agents in the country! You are totally worthy of such a prestigious accolade!

September 21, 2023
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Nicola. We are so glad we could keep the sale together, and get the sale completed for you. We wish you the very best in the future.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

FANTASTIC

FANTASTIC - Dan Thomas & team go above & beyond.
I cannot recommend them enough, just so helpful, nothing is too much trouble for them.
Everyone is just so friendly & efficient, I feel they are like family.
Thank you Dan, Claire, Lorraine, Marisa & Abi for all your hard work. Nothing was too much trouble for you.
Thank you Abi & Marisa for being patient & showing me around my new property so many times & showing Clients around my property I had for sale, you are both amazing & I will miss seeing you.
I will have no hesitation in recommending you to all my family, friends & anyone I meet.
Thank you so much for making my move so smooth.

Love Linda XX

September 19, 2023
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Linda. We are so glad we managed to get you moved, and hopefully not long now until we sell your property.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Highly recommended

Completed 2 transactions with Dan Thomas & Co with the most recent being Sepetmeber 2023. Both times was a first class experience and I couldn't fault the team. Thank you!

September 19, 2023
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Gary, we are glad we managed to help you again.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Amazing team!

Thank you for selling our home!
Never before have we encountered such a great team who ALL knew the status of our sale and who were truly invested in getting the best outcome for their clients.
You operated with integrity, sincerity and professionalism and are truly in a league of your own.

We met you as clients and continue on as friends! We can’t thank you enough for your help and support on our journey.

Thank you Dan, Claire, Lorraine, Marissa and Abi for all your hard work and perseverance.

We will not hesitate in highly recommending you to family and friends,

All the best,
Juliana and Stu x

August 25, 2023
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Juliana and Stu, we are so glad we managed to get you sold. We look forward to updates on your onward journey.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

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Rated 5 out of 5 stars

Would recommend Lovely team!

Very grateful to Dan and his team, Lorraine and Claire were so helpful and pleasure to deal with, they got us through the ups and downs of a house move, we would recommend to anyone, thank you!

August 31, 2023
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Louise. We are glad we finally got there, and got you moved. We wish you all many happy memories in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Incredible service

Incredible , reliable service. We felt very taken care of and it really was a first class service from start to finish.
Always on hand to answer any questions and assist when needed. We used the conveyancing solicitor that they recommend and it made the process incredibly smooth.
I would always use Dan Thomas again in the future. Thank you so much, a fantastic team of friendly knowledgeable people.

May 30, 2023
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Louise. We hope you are now settled and unloaded after your travels.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

The best, most informative and reliable service

I’ve used Dan and the team for each of my house transactions, from buying, letting my property, renting another and also selling.

All I’ve which ive only ever used Dan and the team and will continue to do so. Their service is unmatched, from constant and informative communication down to advice and the personal touch to each and every transaction.

I cannot fault them, and would suggest them over and over again.

July 1, 2023
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Liam. We hope to continue helping you with your property needs in the future.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

A great customer experience

A great customer experience. Reliable, transparent, accessible and helpful. I appreciate Claire Downes going the extra mile at all times to ensure completion.

August 16, 2023
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Justin. We are glad we managed to get there in the end, after a long road. We wish you the very best in the future.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

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Rated 5 out of 5 stars

Excellent local estate agent

Excellent service by Dan Thomas and his staff, with good local knowledge honesty and integrity the team soon found the right buyer, provided a stress free, no pressure, no fuss process to complete our house sale.
Their network of services included recommendations of clearance and solicitors that all helped to conclude the completion of the sale in a realistic time frame .
I would have no hesitation in recommending Dan Thomas as an honest, trustworthy estate agent that gets the job done.

August 12, 2023
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Trevor.
We are glad we managed to provide a stress free process for you all. We wish you all the best for the future.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

We had a very pleasurable experience…

We had a very pleasurable experience with Dan Thomas. Dan was quick to respond and accommodate our needs.
A very professional and polite service.
Dan was recommended to me by my Sister and Brother in law who also had an excellent experience in the purchasing of their home.
10/10 highly recommend
Thank you again Dan Thomas

August 3, 2023
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Professional and Efficient - 5* - Highly Recommended

My co-Trustee and I sold a rather unusual property and Dan Thomas and his team handled the sale for us. I was very impressed by Dan who saw the house before it was marketed and gave his honest opinion about the marketing strategy he would suggest, which turned out to be an excellent strategy resulting in several offers being made soon after the property went on the market.

Dan Thomas & Co are friendly but very professional. They stand out from other estate agents I have dealt with - I particularly liked the lack of a 'hard sell' at the outset and their enthusiasm throughout.

They are a lot more proactive than most agents I have dealt with, and helped move things along when there was some delay in proceeding to exchange of contracts with the first offer we accepted subject to contract. It was of particular concern to us to avoid delays as we were selling the property as trustees.

Dan's team worked efficiently and seemlessly, and their was always someone available to deal with anything pressing that arose on any given day. Lorraine and Claire in particular were incredibly supportive and helpful during the sale.

Thank you so much Dan and his team! I have no hesitation in recommending Dan Thomas & Co 👍

August 1, 2023
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words. We are glad we managed to help you in these difficult circumstances. We wish you both the very best in the future.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

House sale

Excellent correspondence, very good attention to detail and never giving up even when all seemed lost
I would highly recommend Dan Thomas and his team

July 18, 2023
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Alex. We are delighted we managed to get there in the end. We wish you both the very best for the future.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

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Rated 5 out of 5 stars

We brought and sold with Dan Thomas &…

We brought and sold with Dan Thomas & Co and cannot fault them.

Whilst viewing properties Dan Thomas & Co stood out amongst other estate agents. There was always someone to answer the phone, they had good knowledge of the property and Lorraine, who was there for our viewings, was the right amount of friendly and professional.

Having had this experience, when it came to selling our own property Dan Thomas & Co were the obvious choice to list with. They sold our property within 2 weeks and we cannot speak highly enough of their organisation and support getting us to the point of completion.

Lorraine and Claire especially were outstanding. Questions were answered promptly and they were always up to date about what was happening with our chain.

Thank you so much. We highly recommend 👍

July 14, 2023
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Jennifer. We wish you the very best in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Bright Team

Bright Team. I will definitely recommend you to friends and family. Thank you for the flawless process.

June 30, 2023
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Tolu. We wish you the very best with your new property.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Exemplary Service from the Team at Dan Thomas - Estate Agents Extraordinaire

Dan Thomas Estate Agents proved to be an outstanding choice for us during the sale of our property. They truly took our needs into consideration, offering sage advice that proved instrumental in achieving a swift sale – our home was under offer in less than a week!
On completion, we were delighted by a lovely surprise from the team - a generous bouquet of flowers and a bottle of bubbly! Their thoughtful gesture exemplified their commitment to providing a personal and memorable service.
Their expertise and professionalism were second to none, and I would highly recommend Dan Thomas Estate Agents to anyone in need of a superior property selling experience. They are the embodiment of stellar service and the gold standard for estate agency practice.

June 23, 2023
Unprompted review
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Reply from Dan Thomas & Co

Thank you so much for your kind words. Sorry, I can't see your name to thank you personally! But we wish you the very best in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Absolutely amazing!

Absolutely amazing!! From start to finish the entire team at Dan Thomas&Co have been brilliant. Without these guys I genuinely don’t believe the purchase of my new house would’ve gone as smooth as it did. When it comes to estate agents these guys really do lead the way! There’s honestly nobody better out there. From meeting Dan himself with Abi who showed me round (on her first day if i remember rightly) to Claire/Lorraine dealing with my multiple phone calls trying to speed the process up! Their professionalism was second to none and would highly recommend them.

June 23, 2023
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Shaun, we are glad we managed to get you moved in! We wish you both many happy memories in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

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Rated 5 out of 5 stars

Great service on the purchase of our…

Great service on the purchase of our home, Dan & his colleagues, especially a big shout out to Lorraine were amazing, communication is essential when buying a house , and this is exactly what we got , highly recommend

June 25, 2023
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Judith, we are glad we got there in the end! We wish you the best of luck in your new home, and can't wait to see what you do with the property! You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Excellent from start to finish

We sold our property through Dan Thomas. From our initial discussions through to completion we have been given a first class service. The marketing strategy was excellent with lots of viewings in the first week and we received an offer straight away. Communication was thorough throughout the process and the team were always professional and helpful. I would highly recommend this independent Estate Agents.

June 23, 2023
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Ruth, we wish you the very best in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

We would like to thank Dan

We would like to thank Dan, Claire, Jo and Lorraine with the recent sale of our house. Professional, honest and great communication, support and advice - all very much appreciated!

May 25, 2023
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Maureen. We wish you the very best in your new home, and many happy memories there.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

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