Brilliant company, always friendly & helpful when you call the office. Drivers excellent, Never had a problem with Darch Oil service & reliability, great communication at all times. Wouldn’t go any... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Heating oil arrived in perfect time. The quantity we asked for arrived when arranged, and the delivery was done first thing in the morning - we didn't even know they had been. Easy and efficient - and... See more
Fantastic service, as always! Easy to order online, or if ordering via phone the staff are always friendly and happy to help. The delivery drivers are always respectful and careful on our property w... See more
Very easy to order and good information about the delivery day. The delivery driver was extremely pleasant and followed the original online directions perfectly. I have been using this company fo... See more
Company details
Written by the company
Our oil distribution network operates from Yeovil, Glastonbury, Portland and Amesbury, we deliver to Somerset, Dorset, East Devon, South Wiltshire and West Hampshire supplying quality fuels, heating oil and lubricants at very competitive prices. Order ...
Contact info
United Kingdom
- darchoil.co.uk
4.2
Great
558 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Great company to deal with
Great company to deal with. Easy to order, quick delivery and good prices.
February 10, 2026
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Very happy with Darch
I always use Darch as the prices are usually good and ordering easy. Reliable delivery and friendly drivers.
January 26, 2026
Easy to order online
Easy to order online, good prices and tanker driver always helpful, neat an tidy when making a delivery
February 20, 2026
Vague and unhelpful informaiton
Vague and unhelpful informaiton. Company name not updated despite, calling, putting it in writing and confirming on the telephone once again.
January 5, 2026
Reply from Darch Oil
Hi Johann,
Sorry to hear we weren't helpful with the update.
I've checked the account for the email address you are reviewing from. The business name matches the @domain of your email address.
Is that correct? If you can email feedback@darchoil.co.uk with your business name then I will ensure it's updated (if not already) on your file.
It could be that we created a new account for the updated business name (without closing the old account) in which case we'd have both on record. If you can let me know the previous company name then I will ensure there aren't duplicate records.
Thanks,
Andy
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No issues with the delivery
No issues with the delivery. Its not an easy site as the driver had to navigate a vegetable patch and wood pile .
January 24, 2026
Excellent service and keen pricing
January 24, 2026
Overpromised but underdelivered
Didn't have any small tankers functional but still took my order online and then promised a second delivery date by phone that they should have known they couldn't fulfil. Eventually came clean, but way too late. Had to order express delivery from another supplier at extra cost. Technical problems with tankers is one thing, but not being upfront about it is quite another
January 15, 2026
Reply from Darch Oil
Hi Andrew,
Thank you for your feedback. We’re sorry for the missed delivery dates and the lack of clear communication. This is not the level of service we aim to provide, particularly given the additional cost you incurred.
We’d like to investigate what happened with your order. Please email feedback@darchoil.co.uk with your account number and/or delivery address so we can look into this and arrange for a member of the team to contact you.
Kind regards,
Darch Oil Team
always reliable
always reliable, delivering when they say, fair prices and always nice people to deal with!
January 13, 2026
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On time and local firm
January 13, 2026
Some confusion over delivery dates
January 5, 2026
Oil was late and I was not notified of…
Oil was late and I was not notified of this and had to chase it up and then the person on the phone was quite rude to me
January 5, 2026
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Still waiting for delivery !
January 9, 2026
Reply from Darch Oil
Hi Nick,
Thank you for your review. I’ve located your account and have notified a senior manager. Someone will be in touch with you shortly to discuss and check on the status of your order and delivery.
In the meantime, if there’s anything else you’d like to share, please feel free to email feedback@darchoil.co.uk.
Kind regards,
The Darch Oil Team
Something is very wrong at Darch Oil…
Something is very wrong at Darch Oil Services. The trusted reliable service is no longer there. Not meeting delivery dates. 12 days since my order placed. Now run out of oil. Have received oil but now have extra costs for plumber to clear air lock on the boiler and an engineer to clear air lock in the rayburn! An expensive delivery.
January 30, 2026
Unprompted review
Reply from Darch Oil
Hi Mrs M R Jones,
Thank you for taking the time to share your experience. We’re very sorry for the delay to your delivery and the inconvenience and additional costs you’ve had as a result. This is certainly not the level of service we aim to provide.
We’d like to look into what’s happened and have a member of the team get in touch. Please could you email feedback@darchoil.co.uk with your account number and/or delivery address so we can see what’s going on and investigate further.
Kind regards,
The Darch Oil Team
Mostly good communication
Reasonably straightforward to order and responsive and helpful in respect of email questions. In the past very pleasant over the phone too.
However it would have been good to have been warned in advance that the delivery was not going to take place by the date mentioned on the order. Once delivered very efficient communication.
January 6, 2026
Fed up, time to change supplier
Used Darch for years, will be looking for another supplier. Can’t stand companies who take your money up front, give you a date (“within 10 days”) and then miss it…with no warning and no apology. When we finally got through to the office we were told somebody would call back with an updated delivery time, they never did. Delivery eventually turned up on day 14. They’re happy to flood my inbox with marketing telling me I’m part of the Darch oil family but when problems arise they’re quiet as a mouse. I understand there may have been problems behind the scenes, that’s life, but to give no warning or apology is inexcusable.
January 6, 2026
Reply from Darch Oil
Hi Paul,
Thank you for taking the time to share your feedback. We’re genuinely sorry for the frustration caused by the delay and, in particular, by the lack of communication and apology you experienced — that is not the standard we aim to deliver.
Someone from our team will be in touch with you directly to discuss this and make amends. In the meantime, if there is any additional information you’d like us to be aware of, please feel free to email feedback@darchoil.co.uk.
We appreciate you raising this and giving us the opportunity to address it properly.
Kind regards,
The Darch Oil Team
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Heating oil arrived in perfect time
Heating oil arrived in perfect time. The quantity we asked for arrived when arranged, and the delivery was done first thing in the morning - we didn't even know they had been. Easy and efficient - and a good price.
December 30, 2025
Easy to order
Easy to order. Alas the expected delivery was a few days late but they made sure we didn't run out.
December 23, 2025
Prompt and efficient service as usual!
December 28, 2025
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