Dart Armoury Reviews 

611
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 583 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products, finding them well-made and sturdy, with some items exceeding expectations. Reviewers often highlight the realistic action features and the fun aspect of the products, making them great for novelty, cosplay, and enjoyment. Additionally, many people report positive interactions with customer service, describing them as brilliant, helpful, and efficient in resolving issues. However, some people were dissatisfied with product quality, citing issues like items breaking quickly, feeding problems, or receiving defective products. Delivery times are a common point of concern, with many reviewers experiencing long shipping periods, lost packages, or incorrect deliveries. There are also instances where customers received incorrect items, missing parts, or products that did not match the advertised descriptions. Some reviewers also noted that products originating from China led to different expectations regarding quality and delivery.

What people talk about most

Product

Clients share ambiguous opinions on product quality and functionality, with many reviewers praising the... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the great quality, realistic... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising fast and quick... See more

Order

Consumers find order experiences to be ambiguous, with some reviewers reporting timely arrivals and... See more

Customer service

Users describe positive interactions with customer service, with many reviewers finding the support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Items were delivered at the time and date promised. Both items exceeded expectations of what was expected. One downside, however, was the lack of assembly instructions. The instructions provided s... See more

Rated 3 out of 5 stars

Every single gun these guys sell is by a different company, so every single one has a completely different spectrum of how well made it is, how it functions. The Pump, the sawn-off shotguns and Lee... See more

Rated 5 out of 5 stars

My experience with Dart Armoury was very positive. I have purchased over 3 rifles. All excellent. One needed a replacement part. Which was promptly sent free of charge. I've no hesitation in recommend... See more

Company replied

Rated 5 out of 5 stars

Bought twice from these guys after visiting at Anime con in Manchester, cracking quality even in the hands of my austistic 12 year old Super fast delivery, well packaged Would definitely buy ag... See more


Company details

Written by the company

Dart Armoury is the world's largest retailer for authentic toy guns, fidget guns and prop weapons. Founded in 2021, we now operate globally to serve customers across Europe, North America and Oceania with fast and secure delivery. Our products stand-out for their realism and fun-factor. Using our tested 'recoil-shock' mechanism, we simulate real firearms with great accuracy, whilst keeping things safe by using bright colours and 'foam darts' only. You can find our pop-up shops across the UK, USA and EU at ComicCons year-round to come try our products in person.

After-Sales Support

Written by the company

We'll help you with your guns!
We have a long-standing commitment to support all customers with the products and help them in understanding their use and upgrades. We are the undisputed leader in toy guns and are experts in these products.

Contact info

3.7

Average

TrustScore 3.5 out of 5

611 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(611)

598 reviews in the last 12 months

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Rated 4 out of 5 stars

Cool

The gun took a long time more then the 5-10 days I have waited 15-16 days just to come but still the gun is cool but in the showcase videos your company made to introduce and show the double barrel shotgun its showed it had a strong and big range mine had small one but still a good product oh almost forgot I had no track of where it was

April 29, 2026
Rated 5 out of 5 stars

Impressive

I was expecting the shipment to take so much longer than it did.
The quality of the items I ordered seems to be very well made. They actually work and are very sturdy, my son is even impressed with them.

April 24, 2026
Rated 5 out of 5 stars

Great product and lots of fun

Great product and lots of fun. I placed an order and it took a little under 30 days to arrive. Shipping took a bit of time but it was not Dart Armoury's fault. Communication was excellent, I would get a response by email after about 8 hours or so when requesting an update. Will buy from again.

May 8, 2026
Rated 1 out of 5 stars

Stopped working shortly after we received it

The gun stopped working shortly after we shot it a few times. I contacted Dart Armory but dint get a reply. Very disappointing, my son loved the look of it, he paid with his own money.

April 23, 2026
Dart Armoury logo

Reply from Dart Armoury

Hi Florian! I've checked our emails and can't see any contact from you. Could you please check that you've sent it to info@dartarmoury.com with the U in the spelling. I can see you've referred to us as "Dart Armory" which isn't how it's spelt! Hope to hear from you soon.

Rated 1 out of 5 stars

Missing and Delayed order

I placed my first order April 16th 2026. They lost the first order and tried to rectify it by sending me a another 1 for free. It's now May 7th 2026 and I still haven't received my item.

April 18, 2026
Rated 5 out of 5 stars

Great customer service

I got confused about my order but after reaching out I received some of the best customer service I have ever gotten. Thank you Naomi for your help.

April 21, 2026
Rated 5 out of 5 stars

Shipped quickly for a Chinese product…

Shipped quickly for a Chinese product and arrived with no damage even though the packaging, for international shipping, left a little to be desired.

April 21, 2026
Dart Armoury logo

Reply from Dart Armoury

Hey Ken, thanks for your feedback! We aim to get all of our customers served as quickly as possible and will use either our US or China warehouse to fulfil orders to the US & Canada. Great to see everything went smoothly and hope to serve you again soon!

Rated 2 out of 5 stars

hello

hello, our order did not reach yet. we gave order 13th of march. today is 4th of may.

April 13, 2026
Dart Armoury logo

Reply from Dart Armoury

Hey Eda, thanks for feedback! Deliveries to TURKEY can take a bit longer than the rest of Europe but rest assured, your order is on the way.

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