Data Conversion Laboratory Reviews 161

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

DCL assisted my publication migrate 50 years' worth of outdated PDFs into XML for a new website on the Silverchair publishing platform. At the start of the project, there was a learning curve... See more

Company replied

Rated 5 out of 5 stars

DCL employees really go above and beyond (specifically, Howard, Kajal, and Sergey)! We are new to this work, and they always answer our extensive questions with patience and in a timely manner. If the... See more

Company replied

Rated 5 out of 5 stars

As a publisher of awesome literature for kids we boast about flawless stories. We chose DCL and Devorah Ashlem for our publishing needs because of the incredible service they provide. Even post the... See more

Company replied

Rated 5 out of 5 stars

We've worked with DCL for several years, both on content conversion projects and when using Harmonizer. They're incredibly knowledgeable, professional, and do great work. I've been very happy with eve... See more

Company replied

Company details

  1. Business to Business Service

Information provided by various external sources

Data Conversion Laboratory (DCL) provides data and content transformation services and solutions. Using the latest innovations in artificial intelligence, including machine learning and natural language processing, DCL helps businesses organize and structure data and content for modern technologies and platforms. With expertise across many industries including publishing, life sciences, government, manufacturing, technology and professional organizations, DCL uses its advanced technology and U.S.-based project management teams to solve the most complex conversion challenges securely, accurately and on time. Your content---transformed, validated, enriched.


Contact info

4.9

Excellent

TrustScore 5 out of 5

161 reviews

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Rated 5 out of 5 stars

Thorough and responsive

The DCL team accomplishes tasks thoroughly and efficiently and is easy to work with. Our specific contact, Gitty K, is knowledgeable, professional and quick to respond to questions.

August 26, 2019
Unprompted review
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Reply from Data Conversion Laboratory

On behalf of Gitty and the rest of the team, we appreciate your kind words, Joe! Thanks for being a great client.

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Rated 5 out of 5 stars

DCLabs converted my illustrated book…

DCLabs converted my illustrated book from PDF to eBook in a quick, efficient & professionnal manner.
Communication with them has been clear and easy at all times.
I'm fully satisfied with the result and I'll choose them again for my next project.

August 21, 2019
Unprompted review
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Reply from Data Conversion Laboratory

We're delighted to hear that, Vili! Looking forward to working with you again!

Rated 5 out of 5 stars

DCL are an amazing team to work with!

DCL have always been very quick to respond to us and are always willing to help out with any issues presented. They have been a wonderful team to work with.

July 23, 2019
Unprompted review
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Reply from Data Conversion Laboratory

We're glad to be of service, Val! Thank you for your kind words.

Rated 5 out of 5 stars

DCL is great!

I have used DCL for over 10 years while at 3 different pharma companies to provide SPL services. They are great! Timely, accurate, appropriately priced, and a pleasure to partner with!

July 19, 2019
Unprompted review
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Reply from Data Conversion Laboratory

Thank you, Valerie – we're proud to work with you and to receive your kind feedback!

Rated 5 out of 5 stars

Competent and consistent timely help.

DCL has consistently and competently helped us by being informative, answering questions, and by more than one rush request.
Gratefully,
Peggy

July 9, 2019
Unprompted review
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Reply from Data Conversion Laboratory

We're so glad you're pleased, Peggy! We promise to keep it up.

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Rated 5 out of 5 stars

DCL is our 'go-to' conversion source

The staff at DCL has been our 'go-to' XML conversion source for two years now and they never let us down! A special thanks to Naveh Greenberg, who always delivers the goods, and is a great communicator. We will turn to DCL for our XML for as long as they are in business!

G. Reese
Tech Publications
Hydraulics International Inc.

June 27, 2019
Unprompted review
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Reply from Data Conversion Laboratory

On behalf of Naveh and the team, thank you for your kind endorsement, Mr. Reese. We look forward to our continuing relationship!

Rated 5 out of 5 stars

Long-standing Valued Partner

DCL continues to impress me with their service. Most recently, we requested an expedited update to support an important submission. They delivered ahead of schedule and we were able to meet our timelines and commitments. Many thanks!

June 6, 2019
Unprompted review
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Reply from Data Conversion Laboratory

Thank you for your complimentary words about this specific aspect, Kimberly – we're honored to have you as a client!

Rated 5 out of 5 stars

Howard is always quick to respond and…

Howard is always quick to respond and is full of knowledge. He's a joy to work with and I always know he will have the correct answer.

June 4, 2019
Unprompted review
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Reply from Data Conversion Laboratory

Your kind words reflect upon the quality that our SPL team, and DCL as a whole, always strive to provide. Thank you, Paula!

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Rated 5 out of 5 stars

excellent service

June 3, 2019
Unprompted review
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Reply from Data Conversion Laboratory

Hi, Elias – we appreciate your rating and promise to continue with that level of service.

Rated 5 out of 5 stars

These guys are top notch

These guys are top notch! Responsive and super accurate. We rely on them for some of our most important work.

May 30, 2019
Unprompted review
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Reply from Data Conversion Laboratory

We're glad to hear that, Mike, and glad to be of service!

Rated 5 out of 5 stars

Excellent service and quality from DCL!

DCL turned around a last-minute project for us efficiently and accurately. We had such a good experience that we are now investigating more projects we can send their way. And their customer service is outstanding!

May 23, 2019
Unprompted review
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Reply from Data Conversion Laboratory

Hi, Amanda! Outstanding service is our goal and we promise to keep it up. Thank you for your kind words and your plans to revisit us.

Rated 5 out of 5 stars

Highly recommend DCL for HTML conversions.

I worked with DCL on some HTML conversions and was extremely satisfied with their deliveries. The project manager was attentive and communicated clearly. All of the files were delivered within the timeline and any edits were promptly tended to. I appreciate all the work they've done and will continue to utilize their services.

May 21, 2019
Unprompted review
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Reply from Data Conversion Laboratory

Much appreciated, Haley! We look forward to continuing to work with you.

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Rated 5 out of 5 stars

I have been very happy over the years…

I have been very happy over the years with the work done for our company by DCL, but my latest situation just put it over the top for me. The willingness of the staff to redo work based on updated material that they had already processed and to do it so quickly and graciously was beyond expectations. I could not be more pleased!

May 8, 2019
Unprompted review
Data Conversion Laboratory logo

Reply from Data Conversion Laboratory

Thank you, Lynne! We're always glad to provide you with the best service possible and are glad to hear from you too.

Rated 5 out of 5 stars

DCL is an exceptional company to work…

DCL is an exceptional company to work with. They are always right there with help and guidance. I recommend them to all of my colleagues. They are very professional and patient.

April 16, 2019
Unprompted review
Data Conversion Laboratory logo

Reply from Data Conversion Laboratory

Thank you, Jane, for your kind comments here and for recommending us to others!

Rated 5 out of 5 stars

DCL has been a huge help with the FDA registrations

DCL has been a huge help regarding the FDA registration process. They have registered many of my products with the FDA, as well as, my customers NDC numbers and registrations. Their team is very helpful and answers all of my questions. They get back to me quickly and process thru the FDA very quick as well. When there is a question regarding an email they reach out directly for more clarity. I have had no issues with DCL and highly recommend.

April 5, 2019
Unprompted review
Data Conversion Laboratory logo

Reply from Data Conversion Laboratory

We're delighted to hear this from you, Julie, and always glad to provide you with the best service we can. Many thanks!

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Rated 5 out of 5 stars

Industry-leading expertise AND great…

Industry-leading expertise AND great people, too. DCL is a trusted and committed partner for organizations looking to transform their content and leverage modern tech (AI, machine learning, etc.).

April 3, 2019
Unprompted review
Data Conversion Laboratory logo

Reply from Data Conversion Laboratory

Thanks, Matt! We appreciate your kind words and look forward to our continuing relationship.

Rated 5 out of 5 stars

Highly Valued Partner

DCL's conversion work for us--both large projects and smaller, ongoing conversions--is fast, reliable, and highly accurate. They are very valued partner.

March 28, 2019
Unprompted review
Data Conversion Laboratory logo

Reply from Data Conversion Laboratory

We're so glad to hear that from you, Allison! Your comments and your relationship with DCL are much appreciated.

Rated 1 out of 5 stars

Absolutely horrible

Absolutely horrible. I know how important these surveys are and I wouldn't give such a low rating lightly.
It takes two days to get a printer installed?
Over five days for a password reset?
You need to review your online ticket review and resolution process for process inefficiencies. The time it takes for not only a REAL person to get back to someone, never mind the time it takes to resolve, is unacceptable.
Not only that, if you call someone for something so simple as installing a printer driver, they can't handle it and need to send it to the next level... pointless.

January 29, 2019
Unprompted review
Data Conversion Laboratory logo

Reply from Data Conversion Laboratory

Jodi posted this review thinking it was a different company.
We promise that DCL will only deliver exceptional customer service. We value that Trustpilot keeps it real by not allowing businesses to remove negative reviews...even when the reviews are for the wrong company!

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