David Fairley Gardens Ltd Reviews 

324
TrustScore 3.5 out of 5

3.5

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Rated 2 out of 5 stars

I ordered two 10litre shrubs early this year and waited several weeks for delivery. After some delays following dispatch the plants finally arrived, and were well packaged. A month later one shrub is... See more

Rated 5 out of 5 stars

We bought four Quercus Ilex (Holly Oak) pleached trees. Sam & Ed delivered and planted the trees together with robust support stakes in one day. They were thorough, hard working, with a pleasant demea... See more

Rated 5 out of 5 stars

5* well deserved on price, shrubs, delivery and customer service. Ordered 6 clear stem photinia trees/shrubs to brighten up a small new build house back garden. Customer service was extremely helpful... See more

Rated 5 out of 5 stars

Made an online purchase, spoke to David to ask some advice. Very helpful chap indeed explained all I needed to know. Delivery was quick our Monkey Puzzle arrived in good condition. Wouldn’t hesita... See more

Company details

  1. Plant Nursery
  2. Garden Center
  3. Gardener
  4. Tree Service

Written by the company

Supplying and planting architectural plants, mature evergreen trees, topiary, instant hedges shrubs and perennials.


Contact info

3.5

Average

TrustScore 3.5 out of 5

324 reviews

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3.5

All reviews

(324)

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Rated 3 out of 5 stars

We were pleased with the purchase and…

We were pleased with the purchase and delivery of the tree we bought.
However we feel the tree arrived in poor condition.
The leaves look frost damaged, brown and tired.
We have planted it but reserve judgement as we feel it might die.

January 1, 2022
Rated 1 out of 5 stars

Worth avoiding this nursery.

I ordered what I thought of as an expensive plant. The delivery was punctual and the packaging OK. However the broadleaf evergreen inside had holes in some of the leaves and some other leaves had been eaten, one by about a half. I thought the plant had not been checked before dispatch. I took photos and sent them thru to the company with a request for replacement. I was told the matter was referred to the manager.I sent about 4 more emails chasing the matter and was politely informed they were very busy (pre-Xmas rush) and the matter had gone to the manager. It has been 3 weeks since my first email, confirmations have always been quick but without a decision.

December 19, 2021
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Reply from David Fairley Gardens Ltd

the planet 🌏 is dying. we need to plant so many more trees. to save the planet 🌏

Rated 5 out of 5 stars

Plants/trees arrived quickly and…

Plants/trees arrived quickly and looking healthy... order communication really good as was moving into a new home and trying to organise the delivery with the completion date. No problem at all. Great stuff, great price and would use again.

December 18, 2021
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Rated 2 out of 5 stars

Average

We ordered 3 x 1.8m italian Cyprus trees on 13/11 and received them 3.5 weeks later. After a week or so of no communication I eventually got confirmation of my order once I chased them. I was beginning to think I’d been scammed.
So not wholly impressed and in fact the trees weren’t anything to write home about, hopefully they will look good in the summer tho.

December 11, 2021
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Reply from David Fairley Gardens Ltd

There are some delays at the moment, it’s the busiest time of year in the Nursery industry. We then have had people off regularly with ordinary Autumn colds, but also with reactions to covid boosters and actual Covid with self isolation this Autumn. This has meant we have not communicated across all orders, as well as we normally do. Having said this, nearly all our reviews in the same time period are 5 stars, which specifically mention our communication and delivery time being excellent.

When you place an order on our website, which our customer did, you will get an automatic email sent out saying the are delays again because of covid. Deliveries which are normally 1 to 2 weeks can be up to 3 weeks.

Our office number is manned by three people from 8am to 4pm Monday-Friday. This number is 01858469861. Please call us if you want another update of your delivery.

We are proud to have fantastic suppliers, which include a Gold medal at this years Chelsea Flower Show. We have a policy of no poor quality plants leave our nursery. Mark mentions he was not totally happy with his Cypress trees, if any customer receives a less-than perfect and beautiful plant we will replace it with know questions asked. This happens very infrequently, but sometimes one plant of a batch is missed by our great loading team here. Mistakes happen.

Mark has not called us to mention one of his plants was not as good as the rest. We have spoken to Mark now on the phone and offered to swap this one plant.

Rated 5 out of 5 stars

Good, strong shrub

I ordered a shrub which came in good time and very well packaged. It was a very good size for the money too. I planted it and it had a good rootball and the beginning of strong shoots for the Spring. I would definitely recommend them from my experience.

December 9, 2021
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Rated 2 out of 5 stars

Unbelievably Slow

I can’t give them more than two stars as they are incredibly slow to deliver and there communication is appalling. I made my purchase on 4th November and had to continually call them to find what was happening. I eventually got a call to arrange delivery, however the day before this was due as I had not received the promise confirmation I called them only to find I would not be getting my order. On the 7th December they finally arrived, nice plants and good quality. As I said to them more than once, the key to the service would have been good communication which would have helped with the delay.

December 8, 2021
Rated 5 out of 5 stars

Delighted with my order

My order arrived in excellent condition. The courrier was kind enough to bring it in my back garden and after inspection, I was extremely pleased to confirm the quality of the shrub I had ordered.

Thank you very much David Fairley Gardens Ltd. I shall order more plants from your nursery in the future.

December 6, 2021
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Rated 5 out of 5 stars

Excellent delivery service

We were not in when the tree was delivered. The delivery people put the tree in a sensible location where it was out of view from the road and could not be damaged by the wind.

The tree appears to be in excellent condition and I am looking forward to enjoying it for many tears to come.

November 30, 2021
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Rated 5 out of 5 stars

Absolutely Delighted

Absolutely Delighted with both the tree I received, the order process and the fantastic delivery. Couldn't fault a thing. Highly recommended.

November 13, 2021

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