David Fairley Gardens Ltd Reviews 

Excellent! Plants were in very good condition and size with healthy growth. Very well packaged to avoid any damage in transit. Would recommend David Fairley Gardens .

arrived as quoted time, well packed and plant looked healthy,now planted watered well and growing nicely

Delivered within expected time and the item was in excellent condition. Would recommended.

I placed an order on 17April, noting that the web site states delivery could take up to three weeks. Concerned that I had heard nothing I sent an email on 29 April requesting an update as to when delivery was expected. I received no reply so sent a further email today (4 May) and tried to contact by phone. So far I have had no response from the company. The three weeks for delivery of the goods ends on 8 May and I trust that delivery will be made by then.
The lack of communication from the company is highly disappointing and not what one would expect from a reputable company. I will update my review when/ if the goods arrive.

The plants arrived in good time, very well packaged and appear healthy and strong.

BEWARE

Similar concerning situation reported by others.

Payment taken for 23 bare rooted Portuguese Laurel, repeated failed attempts to deliver, excuses about delivery partner having problems with vehicles, numerous requests for refund, promises of refund but nothing has materialised.

I have reported this company to Trading Standards, as this is not an isolated incident. I have reported them to American Express under 'failure to supply goods' for £492, and tomorrow I start a Small Claims Court case for £73.80.

BEWARE

After researching lots of nurseries for trees, I spoke to David and he was extremely passionate when speaking about trees and plants. It gave us full confidence and we chose to buy our 7 trees from him.
Ordering was simple and delivery arrive and trees are great.
We would highly recommend

Lovely company to deal with, excellent service and well wrapped plants - they arrived perfectly!

The plants are healthy and in excellent condition. All plants were carefully and protectively wrapped, to protect them from any damage during transport.
I am very pleased with my purchase and have recommended you to one of my friends, who has now placed an order with you.
Thanks again for outstanding customer service and excellent quality.

Back to square one. Promised a delivery date 5 weeks after placing order but no further communication and said date has passed with no delivery. It's now too late to plant the goods we ordered. I have cancelled the order and wonder how long before they get round to issuing a refund?

I did place the below review, but the company has now responded by telephone apologetically and addressed the issues encountered. They seemed to have taken on more orders that they could cope with and the inevitable occurred. However, they have taken steps to improve service and I'll reflect that in the review.

Takes your order, takes your money......then nothing. It's now been four weeks since the order was placed and paid for, no response to emails, telephone goes to answer machine.......don't waste your time and money here.

Great value for money - I received a very healthy shrub . Packaged excellently, no travel trauma for the shrub. Looks amazing in large planter pot - full of yellow buds. All for £9, much bigger plant than I thought it would be

Excellent service. Wanted to send a shrub to celebrate a Pearl wedding anniversary. I couldn’t find many stockists for the one I had in mind, and none of the others offered a despatch at a specific time of year. David Fairley Gardens went above and beyond my request. And they were competitively priced.

Lovely product and excellent price, Recommended.

Appauling service.
Never answers emails !
I had to telephone several times & leave a message with an employee who couldnt help, he was very polite & said he would arrange for the appropriate person to contact me - This was David Fairley as he was the only person who was sanctioned to resolve my problem.
Davis Fairley never made an attempt to call me.
Remotely & without response my order was finally cancelled & a refund issued.

I then recieved further emails telling me my order was going to be dispatched.
Again I took the time to email & attempt to make contact.
To date I have NOT recieved a response.
JUST DREADFUL CUSTOMER CARE & SERVICE.
I have subsequently place an order with another company who provided excellant customer care & the plants delivered were fantastic.

Excellent service. Excellent produce.

This plant nursery couldn’t supply part of my order, and left it over 3 threes to tell me - very frustrating.
Communication seems to be a challenge during the pandemic, my call/answer-phone message and two emails querying my order were left unanswered. The nursery owner called however when I asked for a refund & explain they had been busy.

Wish I had checked other reviews on Trustpilot.

Placed an order almost a month ago and no updates until I chased. Email updates are vague with no estimated delivery dates on them. So far I have chased 5 times via email and phone, no return phone call at all and still do not know when my order will be arriving.
Customer service is very poor - won't be ordering from here again.

Bought beautiful pleached magnolia
Was worried that I was too far away
But their delivery was great and the driver didn’t just drop and go ... he lifted into position and gave great advice
Will definitely use again