David Knowles Funeral Service  Reviews 

75
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company, frequently sharing how grateful they were for the support received. Customers frequently praise the staff for their genuine care, profound compassion, and professional guidance provided throughout incredibly difficult moments. Individuals emphasize that nothing is ever too much trouble during the planning process. People note that the overall service is exceptional, ensuring every single detail is handled with utmost dignity and absolute respect from start to finish. Consumers deeply appreciate how approachable, attentive, and supportive the team remains, making ongoing communication completely smooth, transparent, and thoroughly reassuring during stressful times.

What people talk about most

Staff

Consumers find staff to be exceptionally supportive, professional, and compassionate during difficult times.... See more

Service

People report positive experiences with service, describing it as compassionate, professional, and attentive... See more

Customer service

Reviewers highlight positive aspects of customer service, expressing deep appreciation for the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David Knowles provides a deeply personal and compassionate service. He went above and beyond for our family, tailoring everything to our wishes and supporting us through every step. We were so gratefu... See more

Company replied

Rated 5 out of 5 stars

We can't thank David enough for the care and compassion shown when our mum passed away. Although we chose a direct cremation with no service, every step was handled with dignity, warmth and absolu... See more

Company replied

Rated 5 out of 5 stars

We met Dave a few days after my Dads passing. He instantly put the family at ease during such a difficult time. Dave talked us through all the options and guided us through the whole process , regular... See more

Company replied

Rated 5 out of 5 stars

David went above and beyond any of my expectations and worked tirelessly throughout the evenings and weekends to ensure my Dad received the exact send-off that he'd asked for and that my brother and m... See more

Company replied


Company details

  1. Funeral Director
  2. Funeral Home

Written by the company

An Independent Funeral Service proudly owned and operated by David Knowles. Serving the communities of Yarm, Eaglescliffe, Ingleby Barwick, Thornaby, Stockton-on-Tees, Middlesbrough and surrounding areas. With over 25 years experience, I understand that every detail matters when it comes to saying farewell to a loved one. From the smallest gesture to the grandest arrangement, we put our heart and soul into every aspect of the preparation process. With compassion and professionalism, we ensure that every moment is dignified and meaningful, honouring the life and legacy of those we serve. Trust David Knowles Funeral Service to handle every detail with Dignity and Kindness.


Contact info

4.9

Excellent

TrustScore 5 out of 5

75 reviews

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4.9

All reviews

(75)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

An exceptional service & highly recommended.


My daughters and I would like to express our deepest gratitude to David and his team for the care and support they have provided after my husband’s sudden passing. David was there from the start, gently guiding us through the initial shock and the handling of all the necessary arrangements for the funeral. He looked after my husband with dignity and respect, (thank you David for looking after Graham so well, as soon as you collected him into your care I felt calmer).
It was with David’s expertise and experience that we had a very fitting and personal service. He was able to manage & arrange a very large funeral, & his confidence and competence helped when it all felt overwhelming at times. Always reassuring, checking in and supporting us step by step. The additional tribute of having one last visit to my late husband’s beloved rugby grounds was carried out with such ease, David went above and beyond here, ensuring the grounds were accessible and allowing other mourners time to watch the tribute and to then get ahead of the procession to the service safely. It all went so smoothly. At the service itself, David was there, gently guiding us & making sure my husband’s funeral all ran like clockwork and that we were getting through it. Loved ones and friends who were unable to get to the service, watched the live service online & reported how perfect it had been organised and delivered.
We will treasure your kindness & support always!

August 13, 2026
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Rated 5 out of 5 stars

Recommend without Hesitation

On behalf of all my family, we would like to sincerely thank David for providing a first class service for my Aunts funeral. From first meeting, through the whole process to a small but a lovely family service, David demonstrated compassion, empathy, attention to detail, respect and kindness.
Having attended many funerals over the years, I can say without hesitation that David stood out above those others as a genuine professional and would highly recommend his services.

July 27, 2026
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Reply from David Knowles Funeral Service

Thank you so much for taking the time to leave such a kind and thoughtful review. It genuinely means a great deal to us.

It was an absolute honour to be trusted to care for your Aunt and to support you and your family through such an important and difficult time. I’m so pleased that we were able to help you create a small, intimate and meaningful service that felt right for her and for you all.

Your comments about the care, compassion and attention to detail you received are incredibly humbling. I’ve always believed that every family deserves to feel genuinely cared for and supported and knowing that this came across throughout our time together means more than you will know.

Thank you again for your trust, your recommendation and your very kind words. Please pass on my warmest wishes to all the family.

David

Rated 5 out of 5 stars

David Knowles

Shani and I want thank you for your continued support, and for your kindness and humanity, during what was the darkest period of our lives. Your caring nature and quiet guidance helped us through this incredibly traumatic time. The care and respect you gave to our daughter went far above and beyond anything that we could have expected. Thank you.

January 29, 2026
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your incredibly kind words.

It was an honour for us to support you, Shani and your family during such a heart breaking and unimaginable time. No parent should ever have to face the loss of a child and we are truly honoured that you placed your trust in us to care for your precious Daughter.

Knowing that our guidance, care and support brought even a small measure of comfort during the darkest days means more to us than I can adequately express.

Thank you for taking the time to share such heartfelt words. They mean a great deal to us all.

Kindest Regards

David, Charlenne and the team at David Knowles Funeral Service

Rated 5 out of 5 stars

The most compassionate service you could ask for

David went above and beyond in his care, professionalism and kindness. You gave our family the peace and calm in the minefield of grief. It was such a shock to lose my sister so quickly and we all felt very lost. You came and gave my parents a direction and ensured that Antonia’s funeral was perfectly conducted with dignity. We all can’t thank you enough from that first moment, to the last; you checked in on us every day and made sure we were happy and involved with every step. We could not have asked for more. We are eternally grateful and would recommend you to anyone who needs a compassionate and professional funeral service.
We thank you and Charley from the bottom of our hearts. Caroline, Gordon, Cath and Jo xxxx

July 10, 2026
Unprompted review
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Reply from David Knowles Funeral Service

Caroline, Gordon, Cath and Jo,

Thank you so much for such a beautiful review.

From the very first moment we met, it was clear just how much Antonia meant to each of you. I was aware that losing her so suddenly was heartbreaking and I know those first few days were an overwhelming blur. I'm grateful that we were able to help take some of that weight from your shoulders and guide you through everything one step at a time.

It was so important to us that Antonia's funeral reflected the love you all have for her and that you felt involved and supported in every decision. Reading that we were able to bring a little peace and calm during such a difficult time means more to us than I can put into words.

It was an honour to be there for your family. Thank you for trusting us with Antonia's care and for welcoming us into such a personal part of your lives.

Your kindness and generosity in leaving this review will stay with us for a very long time.

We will always be here for you and your family should you ever need anything in the future.

David and Charlie

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Rated 5 out of 5 stars

From the moment I called David.......

From the moment I called David in the early hours of the morning I knew that I was in very capable hands.
From collecting my Dad within an hour of my call to handing me the ashes, David was nothing but kind, caring and compassionate.
A truly first rate service and one that I will be extremely grateful for.

July 10, 2026
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your kind words and for taking the time to leave us such a lovely review.

It was an honour to support you and your family, and we are truly grateful for the trust you placed in us during such an important time.

Knowing that you felt well cared for from start to finish means a great deal to both myself and the team. Thank you once again for your recommendation. It is sincerely appreciated.

David

Rated 5 out of 5 stars

Exceptional Servive

On the passing of our dear Mam in June 2026
David has been truly sensational throughout, very professional, caring and supportive to all our family through this difficult time.
He has dealt with all our needs with such dignity and care, contacted us and kept us informed at all times from start to finish, nothing was too much trouble.
David you are a true gentleman and us as a family cannot thank you enough for everything you have done, even when needed a shoulder to cry on.
We would like to thank your team for their care snd support. I will be highly recommending you to my friends and family.
Once again thank you
Tom, Ronnie, Ian, Rhonda, Sharon, Kevin and Family

June 23, 2026
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your incredibly kind words. They truly mean more than you know.

It was an absolute honour to support you all following the loss of your dear Mam and I am so grateful that you placed your trust in us during such a difficult time. Knowing that we were able to provide the care, guidance and reassurance your family needed means everything to us.

Thank you also for your lovely comments about our whole team. I will make sure they see your message, as they will be just as touched by your kindness.

Your recommendation to your friends and family is the greatest compliment we could ever receive and we are sincerely grateful.

On behalf of all of us at David Knowles Funeral Service, thank you once again.

David

Rated 5 out of 5 stars

Pleasant, knowledgeable, informative, dignified. Simply the best.

My wife died following 3 years in a Care Home with progressive Alzheimer's dementia. We wanted a church service and cremation followed by a life celebration with buffet tea. David organised everything, his knowledge of the processes and relationship with the people involved at every stage was amazing. He was able to help my family and I with decisions and make recommendations without being pushy in any way. David is a very pleasant man to deal with and he kept my family and me informed at every step of the planning. We cannot thank him enough for how smoothly and dignified the whole funeral process went. I highly recommend David Knowles Funeral Service.

May 21, 2026
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for taking the time to leave such a thoughtful review.

Firstly, may I once again offer my sincere condolences on the loss of your Wife. Caring for a loved one through the challenges of Alzheimer's dementia is an incredibly difficult journey and it was a honour to support you and your family during such an important time.

Thank you for your kind words about the arrangements. Our role is to help guide you through the process, offering advice and support while ensuring every decision remains yours, so it means a great deal to know that you felt informed, supported and never pressured.

It was an honour to help organise a service that reflected your Wife's life and to coordinate everything from the Requiem Mass and Committal Service through to the celebration of life afterwards. Knowing that the day ran smoothly and with the dignity your Wife deserved is the greatest compliment we could receive.

Thank you for placing your trust in us and for recommending David Knowles Funeral Service. Your family's kindness and appreciation mean more than you know.

With Kindest Regards

David

Rated 5 out of 5 stars

100% recommended

I can't praise David enough for guiding me through the process of arranging every detail of my mum's funeral. He has been so compassionate, helpful, supportive, friendly and such a calm presence at an emotional time. He was always very quick to reply to any queries I had and went through everything in detail. In addition to the funeral arrangements David also booked the wake venue and assisted with the death registration process, as I needed to do this in a different area he liased with the medical examiners and register office to ensure this was a smooth process.
On the day David and his team provided an exemplary service and calmly guided me through assisting as one of the bearers.
I can never thank David enough for enabling me to give my mum such a beautiful funeral which was everything that she would have wanted it to be.

May 28, 2026
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your kind and thoughtful words.

It was a real honour to support you in arranging your Mum's Funeral and I am truly grateful that you placed your trust in us during such a difficult and emotional time.

I know how important it was to ensure that every detail reflected your Mum's life and wishes and I am pleased that together we were able to create a Funeral that felt right for her and yourself. Supporting you with the arrangements, the registration process and helping to ease some of the practical burdens was the least I could do at such a challenging time.

It was also an honour to guide you in taking such an important role on the day as one of your Mum's bearers. The love, respect and dedication you showed throughout the arrangements and Funeral were a wonderful tribute to her.

Thank you once again for your recommendation and for allowing us to be part of your Mum's final journey. Your kind words mean a great deal to us and we will always be grateful for the trust you placed in us.

Kindest Regards

David

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Rated 5 out of 5 stars

Highly recommend

Through an incredible difficult time, David made arrangements simple and comfortable. He explained what needed to be done and made things a lot easier for us. I would highly recommend David Knowles Funeral Services.

April 26, 2026
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for taking the time to leave such a kind review and recommendation.

It was an honour to support you and your family during such a difficult time. I understand how overwhelming arranging a funeral can feel and I’m pleased that we were able to make the process as simple and comfortable as possible for you.

Thank you again for your trust, your recommendation and your very kind words. They are truly appreciated.

David

Rated 5 out of 5 stars

I honestly can’t thank David Knowles…

I honestly can’t thank David Knowles Funeral Directors enough for the care and compassion they showed to me and my family during the most difficult time of our lives.

We first used David Knowles for my mam’s late partner, Richard, and the care they showed then clearly stayed with her. When my mam received her diagnosis, one of her instructions to me was to use David — and now I completely understand why.

From the very beginning, they treated my mam with such dignity and kindness, and supported me through every step of the process. Nothing was ever too much trouble, and they made everything feel calm and manageable at a time when I felt completely overwhelmed.

A special thank you for the kindness shown when I came to visit my mam — I was supported in a way that made me feel safe, never rushed or judged. That meant more to me than I can ever put into words.

Their professionalism, empathy and genuine care truly stood out. I will be forever grateful for everything they did for my mam and for me.

Thank you so much.

May 3, 2026
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for taking the time to write such a heartfelt review. It truly means a great deal.

I feel incredibly honoured that your Mam chose us, especially having supported her with Richard. That level of trust is something we never take lightly and I’m so pleased we were able to be there for you when it mattered most.

Supporting you during such a difficult time and ensuring your Mam was cared for with dignity and kindness throughout was an honour. I’m especially glad that when you came to visit that you felt safe, supported and able to take your time, those moments are so important and I’m grateful we could provide that space for you.

Thank you again for your kind words. I will always remember your Mam and I’m truly honoured to have been able to support you and your family.

Take care.

David

Rated 5 out of 5 stars

I cannot recommend David Knowles enough

I cannot recommend David enough. He is exactly the kind of person you want at your side when you have to face the most difficult of times….saying goodbye to a loved one. In this case, my Mum. He provides a calm, professional and caring service, coming to your home and putting you at ease. He is easy to talk to, warm, a lovely smile and reassuring. You soon realise he will think and take care of everything and do his utmost to make everything as perfect as possible. Nothing is too much trouble. He is very patient because he knows how much it means to the family to get things just right for their loved ones. David oversees everything personally so you know everything is understood and will happen just as you’ve planned. I cannot put into words how reassuring that is. Nothing is too much trouble and he responds incredibly quickly which again reduces your stress and anxiety at the saddest of times. If anyone asks me in the future who to trust with this important service to a loved one I would have absolutely no hesitation in recommending David. He obviously takes immense pride in the service he provides and so he should. Thank you David, as a family we are so very grateful for your care and attentive service.

April 24, 2026
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your incredibly kind and heartfelt words. It truly means a great deal to us and I’m very grateful that you took the time to share your experience.

It was a real honour to support you and your family in arranging your Mum’s funeral. I know how difficult that time is and I’m pleased that we were able to provide some comfort, reassurance and guidance when you needed it most.

Your comments about our care, attention to detail and communication are deeply appreciated. Ensuring everything is just right for each family and their loved one is always our priority, so it means a lot to know that this came across.

Thank you again for your trust and recommendation, it genuinely means everything. Please take care and remember I’m always here if you ever need anything.

Warmest Regards,

David

Rated 5 out of 5 stars

David provides a friendly and personal…

David provides a friendly and personal service. He is both professional and compassionate. He treats the person whose funeral is with utmost respect. I highly recommend use David for your funeral service.

April 16, 2026
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your kind words and recommendation. It truly means a great deal to know that you felt supported with both professionalism and compassion during such an important time. Treating every person with the utmost respect is at the heart of everything we do and I’m grateful you trusted us to be part of that journey. If you ever need anything you know where we are.
David

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Rated 5 out of 5 stars

David went above and beyond any of my…

David went above and beyond any of my expectations and worked tirelessly throughout the evenings and weekends to ensure my Dad received the exact send-off that he'd asked for and that my brother and myself wanted with regard to time and date etc. He was incredibly caring, calling me most days to ensure I was kept informed of progress and checking on how I was. I couldn't recommend him any more highly. Thank you David!

April 2, 2026
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Reply from David Knowles Funeral Service

Thank you so much for your kind and heartfelt words. They truly mean a great deal to us.

It was an absolute honour to support you and your brother and care for your Dad in arranging a service that reflected exactly what he wanted. I’m so pleased we were able to create a fitting and personal send-off for him. It was also very special to have had the opportunity to meet your Dad before he passed away when we discussed his funeral arrangements, something I feel truly honoured to have been part of.

Supporting families during such a difficult time is at the heart of everything we do and I’m glad you felt cared for and kept informed throughout. Please don’t hesitate to reach out if there’s ever anything more I can do for you and your family.

Thank you again for your recommendation and the trust you placed in us, it is genuinely appreciated.

David

Rated 5 out of 5 stars

Funeral

From the first phone call following my father’s death David was fabulous, I have spoken to David everyday , he kept me informed every step of the way . He listened to every need and made sure we got the fabulous send off for my father . Highly recommended amazing customer service.

January 25, 2026
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your kind words and for taking the time to leave such a lovely review. It truly means a great deal to us. It was an honour to support you and your family during such a difficult time and I’m glad we were able to provide the care, guidance and reassurance you needed. Ensuring your Dad received the send-off he deserved was incredibly important to us and I’m grateful for the trust you placed in us. Thank you again for your recommendation, it is very much appreciated.
David

Rated 5 out of 5 stars

Dignity and Kindness

We are forever grateful to David for organising the best possible 'celebration' of our wonderful Dad.
Despite being very close to my Dad himself and very upset at his passing, David was incredibly professional and his help and guidance were invaluable throughout the whole process.
His experience, empathy and kindness made a terribly difficult period just that little bit easier.
Thank you always from my family to yours

January 5, 2026
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your deeply kind and thoughtful words. It truly meant a great deal to me to be able to help you celebrate your wonderful Dad’s life. Despite how personally difficult, it was an honour to support you and your family and I’m grateful for the trust you placed in me. Knowing that my guidance, care and experience helped in some small way during such a painful period means more than I can say.
David x

Rated 5 out of 5 stars

An exceptional service from start to finish

From my first call to David to my last dealings with him following the passing of my brother, David has provided a service that is literally second to none. David’s manner is respectful, empathetic, professional and nothing is too much trouble. He listens and understands and works with you in such a caring and respectful manner to ensure all of your needs are met and indeed exceeded. He has the ability to make you feel that you are the only people receiving a service from him and his team, though the reality is he is extremely busy dealing with many families. This is a special quality and sets him apart.
I would have no hesitation in recommending David Knowles Funeral Service to anyone as he provides an exceptional service from start to finish.
Thank you.

January 15, 2026
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Reply from David Knowles Funeral Service

Thank You so much for taking the time to write such a thoughtful review. It truly means a great deal to me and my team. I’m honoured to have been able to support you and your family following the loss of your Brother and I’m grateful that you felt listened to, cared for and supported throughout.

Your words about feeling as though you were our sole focus are especially meaningful, as every family deserves that level of care and attention at such a difficult time. Thank you for placing your trust in us and for your very kind recommendation. My thoughts remain with you and your family.
David

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Rated 5 out of 5 stars

First class service

David delivered an absolutely wonderful service for the funeral of my dear husband. As a much-loved family friend, it cannot have been easy for him.
David's experience and attention to detail helped us greatly in arranging the funeral we wanted with a church service, followed by a committal service and cremation.
Nothing was too much trouble for David and some of our relatives who had contacted him about flowers etc all said how extremely helpful he had been.
We cannot thank him enough for his care and support he gave to us all at this most distressing and difficult time.

January 5, 2026
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your kind and thoughtful words. Being entrusted with caring for you, Stephen and your family, who are all so close to me was an honour, albeit not easy.

I’m very grateful that my experience and attention to detail helped ease some of the burden for you and I’m pleased to hear that your relatives also felt supported throughout.

Thank you for placing your trust in me during such a painful time. Please know that my thoughts remain with you all and I’m always here should you ever need anything.
David x

Rated 5 out of 5 stars

David, you delivered an exemplary service

David, you made a distressing and painful experience so much easier than it might have been!
You were calm and measured throughout and dealt with my request for a direct cremation with utter professionalism.
Thank you for your unwavering attention.

January 7, 2026
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your kind and thoughtful words. It truly means a great deal to know that we were able to support you and make such a difficult time feel a little easier.

It was an honour to care for you and your Mum and I’m grateful for the trust you placed in us.

With Warmest Regards

David

Rated 5 out of 5 stars

David knowles

David Knowles provides a deeply personal and compassionate service. He went above and beyond for our family, tailoring everything to our wishes and supporting us through every step. We were so grateful that David could provide a beautiful service for our Dad while working within our tight budget. He truly treats his clients like his own family. Highly recommended." — Tasha & Luke.

December 18, 2025
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much, Tasha, Luke and family for your incredibly kind and thoughtful words.

It truly means a great deal to me that you felt supported and cared for during such a difficult time. It was an honour to look after your Dad and to help create the service you wanted for him. Every family and every farewell is unique and I’m always grateful for the trust placed in me to help get those details right, especially when emotions are raw and decisions are hard.

I’m very glad I was able to support you within your budget and still provide the care and dignity your Dad deserved. Thank you again for taking the time to share your experience; it means more than you know.

With warmest regards

David

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