David Knowles Funeral Service  Reviews 

75
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company, frequently sharing how grateful they were for the support received. Customers frequently praise the staff for their genuine care, profound compassion, and professional guidance provided throughout incredibly difficult moments. Individuals emphasize that nothing is ever too much trouble during the planning process. People note that the overall service is exceptional, ensuring every single detail is handled with utmost dignity and absolute respect from start to finish. Consumers deeply appreciate how approachable, attentive, and supportive the team remains, making ongoing communication completely smooth, transparent, and thoroughly reassuring during stressful times.

What people talk about most

Staff

Consumers find staff to be exceptionally supportive, professional, and compassionate during difficult times.... See more

Service

People report positive experiences with service, describing it as compassionate, professional, and attentive... See more

Customer service

Reviewers highlight positive aspects of customer service, expressing deep appreciation for the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David Knowles provides a deeply personal and compassionate service. He went above and beyond for our family, tailoring everything to our wishes and supporting us through every step. We were so gratefu... See more

Company replied

Rated 5 out of 5 stars

We can't thank David enough for the care and compassion shown when our mum passed away. Although we chose a direct cremation with no service, every step was handled with dignity, warmth and absolu... See more

Company replied

Rated 5 out of 5 stars

We met Dave a few days after my Dads passing. He instantly put the family at ease during such a difficult time. Dave talked us through all the options and guided us through the whole process , regular... See more

Company replied

Rated 5 out of 5 stars

David went above and beyond any of my expectations and worked tirelessly throughout the evenings and weekends to ensure my Dad received the exact send-off that he'd asked for and that my brother and m... See more

Company replied


Company details

  1. Funeral Director
  2. Funeral Home

Written by the company

An Independent Funeral Service proudly owned and operated by David Knowles. Serving the communities of Yarm, Eaglescliffe, Ingleby Barwick, Thornaby, Stockton-on-Tees, Middlesbrough and surrounding areas. With over 25 years experience, I understand that every detail matters when it comes to saying farewell to a loved one. From the smallest gesture to the grandest arrangement, we put our heart and soul into every aspect of the preparation process. With compassion and professionalism, we ensure that every moment is dignified and meaningful, honouring the life and legacy of those we serve. Trust David Knowles Funeral Service to handle every detail with Dignity and Kindness.


Contact info

4.9

Excellent

TrustScore 5 out of 5

75 reviews

5-star
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1-star

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4.9

All reviews

(75)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great independent funeral director!

I've conducted many funerals over the past 25 plus years with many funeral directors: David exemplifies the best of a funeral director- calm, compassionate & with a keen eye for detail. When I've worked with David, it's obvious that for him this is more than a job, but it is a vocation. I cannot speak too highly of him.

January 10, 2024
Unprompted review
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Reply from David Knowles Funeral Service

Thank You so much for your kind words Graham. Your support means the world to me.

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Rated 5 out of 5 stars

I would not hesitate to recommend David…

I would not hesitate to recommend David Knowles Funeral Service to my friends and family. I have known David personally for the last 32 years and can hand on heart say that he is 100% committed to providing the best possible service to families at the time of need. You will not find a nicer guy to help you through the arrangement of a funeral.

March 19, 2024
Unprompted review
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Reply from David Knowles Funeral Service

Many Thanks for your kind words Aaron.

Rated 5 out of 5 stars

Dignity & Kindness Personified!

As an Anglican priest for some twenty years I have come across plenty of funeral directors in that time - and the very best are marked out by their compassion, their empathy and their gift for communication. It's been a real pleasure to get to know David in my almost three years as Rector of Yarm and he certainly has all the gifts and qualities one might desire in those called to care for bereaved families at their lowest moments. An absolute gentleman with a huge heart and a big smile. I wish him every possible success in his new venture.

March 15, 2024
Unprompted review
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Reply from David Knowles Funeral Service

Thank You so much for your kind words and support Darren. It means a huge amount to me.

Rated 5 out of 5 stars

Compassionate and Professional Support During a Difficult Time

From the initial consultation to the final moments of laying my father to rest, every interaction with David was marked by empathy, professionalism, and attention to detail. He showed an appreciated understanding of the delicate nature of our circumstances, offering unwavering support and guidance throughout the entire process.

March 11, 2023
Unprompted review
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Reply from David Knowles Funeral Service

Thanks for your kind words Andrew. I hope you and your family are keeping well.

Rated 5 out of 5 stars

A true professional…

I wanted to share my thoughts and experience with David Knowles Funeral Director. We contacted David following the loss of our sister. David dealt with a difficult and sad time for us with understanding dignity empathy and professionalism. David made us feel at ease and helped us on our journey through this time of sorrow. We will be forever grateful for his compassionate service and we as a family will be forever grateful for his presence. We highly recommend this local company. Thank you David.

November 30, 2023
Unprompted review
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Reply from David Knowles Funeral Service

Thanks so much for you kind words Christine. I hope you and the family are all OK.

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Rated 5 out of 5 stars

A True Professional

I had the privilege of working alongside Dave for the last 15 months. His benchmark was to treat everyone who came into his care with the same respect, honour and dignity as would be afforded to a family member, exceptional in every way. His professionalism, passion, empathy, and conscientious approach were infectious, inspiring others to deliver the same quality of service. He was held in high esteem by his colleagues and I would have no hesitation in recommending Dave to family and friends.

January 31, 2024
Unprompted review
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Reply from David Knowles Funeral Service

Thanks for your kind words Tim. Your support is very much appreciated. I loved my time working with you. We certainly share the same values.

Rated 5 out of 5 stars

Couldn't recommend more highly

Words can not express how highly we recommend David Knowles. As a family, we felt safely guided by him. Throughout the whole planning and implementation of our father's funeral, David was personable, empathetic and extremely professional. He always made himself available and dealt with any requests we made efficiently and promptly. Indeed, on the day of our dearly beloved father's funeral he conducted it on his day off. David was always five steps ahead of us and as such, the whole process ran faultlessly. There were a few technical difficulties our side - all of which were sorted and just disappeared under David's gentle care. By the end, we all felt David had become part of our family. We parted, thanking him with hugs - full of heartfelt appreciation and admiration for the important part he played in the whole journey. He made a difficult time actually a joyous memory for us. David - thank you so very much

March 4, 2024
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so very much for your kind words Mary. Please let me know when you are up here next and we could meet for a coffee.

Rated 5 out of 5 stars

Review for David Knowles have known David Knowles since he was…

I have known David Knowles since he was a boy and he always had the ambition to be a Funeral Director. I am so thrilled for him that he has now got his own business, after working for 2 well know funeral companies, as this was his dream. He is dedicated, professional and excellent at his job. He has taken 2 family funerals for me and they were done to perfection. David understands the grieving people are going through and he is very helpful in achieving the funeral you want for your loved one. I have no hesitation in recommending David to deal with the funeral you require as it will be taken fully to your satisfaction. I wish David good Luck for the future and I am so pleased his dreams have come true. VALERIE MAWSTON

March 4, 2024
Unprompted review
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Reply from David Knowles Funeral Service

Thanks so much Valerie. Looking forward to catching up with you soon.

Rated 5 out of 5 stars

A wonderful support throughout and true professional

When I lost my lovely Dad I was, understandably heartbroken. I was also very anxious as I had never before had to organise a funeral. David Knowles came to visit me and my family at home to discuss our requirements. He was so warm, thoughtful and considerate that we were immediately put at ease. He was so patient, kind and understanding with my elderly (and very deaf) mum, and
helped us to make all the arrangements necessary.
On the day of my Dad's funeral, David carried out his duties with true professionalism. He was so very respectful and courteous, whilst still showing warmth and genuine support to us all. My Dad was treated with absolute dignity throughout and David helped us to ensure he got the send off that the family wanted and that he deserved .
I could not recommend David highly enough.

April 21, 2023
Unprompted review
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Reply from David Knowles Funeral Service

Thank you for you kind words Suzanne. I hope you and your family are all doing OK.

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Rated 5 out of 5 stars

Dignity, kindness and so much more

I wouldn't hesitate to recommend David to, not only the families I work alongside but also my own. David's genuine compassion and consideration for the for the families he cares for is truly incredible. You could not be in safer hands.

March 4, 2024
Unprompted review
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Reply from David Knowles Funeral Service

Thanks Clare.

Rated 5 out of 5 stars

Excellent service

David Knowles took care of my Mum's funeral. I could not fault the service. The attention to detail was exemplary and was perfectly accompanied by the personal care shown to all my family.

March 4, 2024
Unprompted review
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Reply from David Knowles Funeral Service

Thank You for your review Gary. I hope you and your family are all doing OK.

Rated 5 out of 5 stars

My father Alan Baldwin

My father Alan Baldwin
died after September 2023 whilst David was associated with another funeral provider.
I want to write this review as I feel compelled to share my experiences as I believe that I was extremely fortunate to have had the care and services from David Knowles, I honestly don’t think I would have coped if it were not for him. I am aware that I asked a lot from him as I couldn’t cope with my loss at such a raw and heartbreaking time, but nothing, absolutely nothing was too much. He guided me and my mother through the hardest time of our lives, he took on every aspect of dad’s care from collection to walking in front of the hearse with uttermost respect shown throughout. I don’t write reviews very often but I feel this is one that could help someone in their time of need and I know how lucky and fortunate I was to have found him.

September 4, 2023
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your kind words Isabel. I hope you and the family are doing OK.

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