David Outwear – Official Customer Reviews Reviews 

3,178
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 265 reviews, reviewers had a great experience with this company. Customers are really happy with the quality of the products, often describing them as well-constructed, comfortable, and stylish, with many items exceeding initial expectations. The sizing is frequently praised for being accurate, ensuring a perfect fit for many, and the customer service is consistently highlighted for being responsive, helpful, and efficient. However, some people mentioned that delivery times could be slow, with some orders taking several weeks to arrive, which occasionally caused concern about the order's status. A few other people also felt that the product quality was poor, with items not resembling advertised photos, or showing signs of wear and tear quickly, leading to dissatisfaction with the material and overall durability.

What people talk about most

Product

People report positive experiences with product quality, design, and fit, with many praising the durability... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant delays, some waiting... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers expressing satisfaction with the ease of... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness and responsiveness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So happy with purchase, sizing chart was spot on. Constructed well, not stiff, feels broken in, totally comfortable. Far superior to what I saw in department stores and very reasonably priced. Deliver... See more

Rated 5 out of 5 stars

I ordered their shirts pack and 2 jackets, I simply love them all! The fit is amazing, never had jackets that fit like a dream, and the shirts are great to wear as is or layer underneath, super soft t... See more

Rated 5 out of 5 stars

Order process was simple, and good contact transparency. Queried delivery time, and was sent a tracking update. Item arrived, and a followup email to check in to see if my order had arrived. Item w... See more

Rated 5 out of 5 stars

The sizing is spot on. I wear a 2xl, I ordered a 2xl, it fits perfect. Ordering was easy. Initial quality exceeded expectations. We’ll see about the long term durability, I just received the jacket. I... See more


Company details

  1. Clothing Store

Written by the company

Founded in 2019, David Outwear® stands out with unique products designed to make you feel and look special while you rock them at any given time, trusted by over 250,000 customers. What began as a vision to craft exceptional outerwear has evolved into a global brand. Today, David Outwear offers a wide range of high-quality, stylish jackets and apparel designed to elevate your look while providing unmatched comfort. With our commitment to excellence, we continue to inspire confidence and individuality worldwide, establishing David Outwear as a symbol of confidence, comfort, and uniqueness.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

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No recent history of asking for reviews

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4.1

All reviews

(3,178)

279 reviews in the last 12 months

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Rated 5 out of 5 stars

From point of purchase to the package…

From point of purchase to the package being delivered has been a great experience! Shipping took 3/4 weeks but that’s ok! You couldn’t wipe the smile off my husbands face after he saw the logo! He didn’t want to take it off haha. Very happy costumer :) will be back again!
Customer service was great and checked in, made sure to update me when I asked for it. Thanks David Outwear!

February 3, 2026
Unprompted review
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Rated 1 out of 5 stars

Scammers don't use them, they never deliver.

By ringing me up and letting me know they are delivering it or it hasn't been delivered stupid scummy idiots are using "Shop" on Facebook one of the worse scamming companies for online purchasing. Don't give refunds, and don't send you a item number in the email. Just receipt with no order number on it. And "shop" are even worst They just take your money and never deliver it. Scum of the earth. Been waiting over two weeks for my coat. Just took the £80 and never turned up. Scum!!! Scum scum scum!!!!!!!

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer support

For a long time I had my eye on a particular leather jacket on this site.. I finally bought it and it arrived around 5-6 weeks later (didn't mind and was expecting a long delivery time, as I'm living in the UK).

The jacket was nice and the quality seemed good but it was too big for me - I got in touch with the team and was honestly surprised at how quickly and fairly they replied and got this sorted. While they have a 30 day return policy, I explained that it took more than 30 days for the jacket to arrive and for me to try it on, so they waived this and explained clearly how to return and what the next steps would be. Two weeks after sending the jacket back, the replacement jacket turns up and it fits like a charm!

While emailing their support team, I dealt with someone named Imma who was super polite and provided me with tracking info along the way. In a world where so many online clothing outlets are scammers or a bit dodgy, it's refreshing to come across a team that's actually decent. Great company and would highly recommend.

February 3, 2026
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Rated 1 out of 5 stars

Item hasn't shipped after a week.

I ordered from them a week ago. The tracking on Shop.com was showing that a label had been created for one item but it hasn't shipped. The other shows no progress at all. I reached out to them and they said it had shipped and sent me a tracking link... that said the same thing as Shop.com. I told them since no tracking system was showing that the order had shipped after a week, I asked for some sort of proof it had shipped. They said give them 3-5 business days.
This is a scam, guys.
Now I have to go through disputing this $250 charge.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great brand!

Super fast shipping, great price, great quality and CS even contacted me to check if everything arrived well and if I like it. Definitly buying this brand again!

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

I bought the perfect jacket as a birthday gift…

I bought the jacket as a birthday gift for my brother. He absolutely loves it. He is really impressed with the quality and feel of the jacket when he wears it. It really looks great on him. I'd happily recommend to anyone, buy a jacket from David Outwear. Top quality service from start to finish.

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t buy

Placed an order Jan 10 still have not received never again I was never told your product would take over 22 days to reach me. You need to be a little more transparent. Tell the people that shipping does take a while.

January 9, 2026
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Rated 1 out of 5 stars

worst experience ever

My experience with David Outwear has been deeply troubling and unacceptable.

Due to extremely high return costs, I reached a clear agreement with customer service to split these costs 50/50, meaning I would not have to return the item. Based on this agreement, I paid my part in good faith. David Outwear explicitly committed to reimbursing the remaining 50%.

That reimbursement has never been made.

Despite repeated follow-ups, the company has failed to honor its own agreement. Communication became evasive and eventually stopped altogether. At this point, David Outwear is knowingly keeping money that does not belong to them, despite having acknowledged the agreement in writing.

From my perspective, this goes far beyond poor customer service. Failing to honor a clear financial agreement and retaining customer funds is highly unethical and raises serious concerns about fraudulent behavior.

I strongly advise anyone considering ordering from David Outwear to be extremely cautious. If something goes wrong, promises mean nothing and getting your money back appears to be a serious issue.

January 26, 2026
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Rated 5 out of 5 stars

It was late

It was late, when I contacted them. They got it delivered 3 days later. The product is as advertised, and I am really happy with it.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality boots. Practical and good looking.

Great quality boots and they look very good. I have tested wearing them in -40C weather in northern Canada and I was fine as they have a lining. Also they have a good grip that didn’t make me slip on icy ground. I highly recommend these boots for their look, style and function esp in cold winters in Canada.

I also bought the belt that looks great, is made of high quality material and easy to use.
Shipping speed was reasonable and customer service was great as they followed up to ensure my order was received and were ready to resolve any issues with shipping or product which I had none of.

January 23, 2026
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Rated 1 out of 5 stars

La gran estafa...

El artículo es un 70% parecido a las fotografías, sin embargo, es de muy mala calidad y el material no es piel original.
El costo es muy caro para materiales sintéticos de baja calidad.
el color no es un color negro, es un gris mate.
El etiquetado es de una fabricación China de muy mala calidad, lo único bueno es la mercadotecnia que te engaña, lo llamaría "Una Estafa"... cuidado.
UNA MALA EXPERIENCIA, jamás volveré a comprar, no lo recomiendo.

The item is about 70% similar to the photos; however, it's very poor quality and the material isn't genuine leather.
The price is very high for such low-quality synthetic materials.
The color isn't black; it's a matte gray.
The labeling indicates very poor-quality Chinese manufacturing. The only good thing about it is the misleading marketing. I'd call it a scam... beware.
A terrible experience. I will never buy from them again. I don't recommend them.

January 20, 2026
Unprompted review
Rated 2 out of 5 stars

Extremely Long deliveries, fake plastic leather and high return shipping costs

Deliveries take way too long, almost 2 months, even temu delivers way faster so no escuse being from China.. Costumer service is polite and prompt but that doesn't cover the long deliveries and fake ads promising genuine leather and premium qualities.. There's loads of reviews of people saying great quality which I don't understand if they're fake reviews or if people can't tell the difference from plastic and animal skin. Worst part is after asking for a refund they only refund months after but they don't refund the shipping cost to us and we have to bank further £30 to ship it back to America.. Comes from China but we ship to America.. Seems like a scheme to help them ship their products to America

January 20, 2026
Unprompted review

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