David Outwear – Official Customer Reviews Reviews 

3,178
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 265 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent product quality, comfortable fit, and stylish designs of items like jackets and boots, often exceeding expectations. Many people also highlight the exceptional customer service, describing the support team as responsive, helpful, and attentive, providing clear communication and assistance. Conversely, a small portion of people felt that delivery times were sometimes slow, with orders taking several weeks to arrive. Some reviewers also noted concerns about product quality, mentioning materials not being genuine leather or items breaking down quickly. A few customers reported difficulties with customer service regarding refunds or return processes.

What people talk about most

Product

People report positive experiences with product quality, design, and fit, with many praising the durability... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant delays, some waiting... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers expressing satisfaction with the ease of... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness and responsiveness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So happy with purchase, sizing chart was spot on. Constructed well, not stiff, feels broken in, totally comfortable. Far superior to what I saw in department stores and very reasonably priced. Deliver... See more

Rated 5 out of 5 stars

I ordered their shirts pack and 2 jackets, I simply love them all! The fit is amazing, never had jackets that fit like a dream, and the shirts are great to wear as is or layer underneath, super soft t... See more

Rated 5 out of 5 stars

Order process was simple, and good contact transparency. Queried delivery time, and was sent a tracking update. Item arrived, and a followup email to check in to see if my order had arrived. Item w... See more

Rated 5 out of 5 stars

The sizing is spot on. I wear a 2xl, I ordered a 2xl, it fits perfect. Ordering was easy. Initial quality exceeded expectations. We’ll see about the long term durability, I just received the jacket. I... See more


Company details

  1. Clothing Store

Written by the company

Founded in 2019, David Outwear® stands out with unique products designed to make you feel and look special while you rock them at any given time, trusted by over 250,000 customers. What began as a vision to craft exceptional outerwear has evolved into a global brand. Today, David Outwear offers a wide range of high-quality, stylish jackets and apparel designed to elevate your look while providing unmatched comfort. With our commitment to excellence, we continue to inspire confidence and individuality worldwide, establishing David Outwear as a symbol of confidence, comfort, and uniqueness.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(3,178)

279 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great customer service

My boots ordered from David Outwear took a while to arrive and I had an immediate response from their customer services when I sent an enquiry. The boots ( with which I am very pleased) duly arrived and I received a follow up from their customer services to ensure all was well. Great customer service . . and sadly very rare.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the wrong size jacket…

I ordered the wrong size jacket originally but when I emailed the team they could not have been more helpful. They explained how I returned the item and said they would send the replacement when they had received it. They kept me informed throughout and the item arrived as expected.

January 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Great customer service

We had to exchange our jacket for a larger size. The staff were always prompt in getting back to us. There was a “real” person responding to my emails. The only thing to remember is if exchanging you will pay the shipping cost. This is stated in there terms. Would definitely purchase from them again.

December 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Company…

The order was delayed but your company kept me informed the entire time. We love your jackets! Fair price for great quality!

December 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, very prompt with there responses…

The items l picked look amazing and fit perfectly i’m extremely happy with my overall experience with this company and i’m a repeat customer, this isn’t the first l have l brought from these guys…

Shop with absolute confidence here people 🙏

December 30, 2025
Unprompted review

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