DAWN DIRECT Reviews 120

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

A gentleman from the company possibly the owner phoned to advise me that the items I had ordered for New Year may not arrive in time due to courier issues but in order to help he would track his en... See more

Rated 2 out of 5 stars

I never received the delivery. I received the first automated delivery message too late and I rescheduled the delivery once and was told I couldn't do it again, even though the items were urgently nee... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing service! Placed my order for Christmas napkins on Friday 27/11 and they are with me the next day just after lunchtime. Cannot ask for much better than that and will certainly b... See more

Company replied

Rated 5 out of 5 stars

Great products at great prices and fast delivery. Just used the products this weekend and we were blown away by the fabulous quality, will definitely reorder from Dawn Direct when we need more item... See more

Company replied

Company details

  1. Wholesaler
  2. Chemical Wholesaler
  3. Glassware Wholesaler
  4. Industrial Chemicals Wholesaler
  5. Restaurant Supply Store

Written by the company

We have been trading for more than 30 years supplying an extensive range of catering & cleaning supplies to Hotels, Restaurants, Bars, Pubs and Clubs in the hospitality and food service sector. We also sell a range of seasonal products such as the biggest range of catering Christmas crackers, tableware, party supplies and decorations. Along with this we offer a huge selection of candles, candle holders and accessories, and continue to add more product ranges all the time. Customer care is very important to us. Our friendly telephone sales and customer service team are highly trained and knowledgeable. They are always more than happy to help with impartial advice on product use and prices. Alternatively customers are able to purchase products via our website dawndirect.com.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

120 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Super quick service

Super quick service, very happy with products.

February 23, 2022
DAWN DIRECT logo

Reply from DAWN DIRECT

Hi Ian, Thank you for taking the time to leave your review, its means a lot to us :-)

Rated 5 out of 5 stars

Excellent customer service as always

Excellent customer service as always. Fast delivery which is what I needed at the time. Look forward to giving Mark and his team my next order.

February 7, 2022
Unprompted review
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Reply from DAWN DIRECT

Thank you so much for taken the time to us 5 star review, its means a lot, thanks again.
Kind Regards,
Stuart

Rated 5 out of 5 stars

Great service and delivery

Great service and delivery. Super helpful when I had a query too. Really pleased with my coffee cups. Would highly recommend.

February 3, 2022
Unprompted review
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Reply from DAWN DIRECT

Hi Robin, Thank you so much for your review, its great to get 5 star feedback, I hope we can serve you again very soon.
Kind Regards,
Julia :-)

Rated 5 out of 5 stars

Christmas sale order

Great order,efficient service.No complaints whatsoever.

January 17, 2022
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Reply from DAWN DIRECT

Hello Janet,
Thank you for taking the time to leave us a 5 star review, we really appreciate your business and feedback, thank you again.
Kind Regards,
Julia :-)

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Rated 5 out of 5 stars

Very well packaged

Very well packaged, and on time

January 13, 2022
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Reply from DAWN DIRECT

Hi Christine,
Thank you so much for the 5 Star review, please come back to our shop soon.
Kind Regards,
Stuart

Rated 5 out of 5 stars

These lights are loverly

These lights are loverly I have tried them with batteries and usb and work perfect can’t wait for next xmas I will review nearer next 🎄 price and delivery excellent thanks, Denise from hull

January 12, 2022
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Reply from DAWN DIRECT

Hi Denise,
Thank you so much for leaving us a 5 Star rating, its much appreciated.
Kind Regards
Anita :-)

Rated 5 out of 5 stars

Ordered many different things from Dawn…

Ordered many different things from Dawn Direct very quick delivery & overall good service, friendly & helpful staff 👍 would recommend

January 6, 2022
Unprompted review
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Reply from DAWN DIRECT

Hi Jane,
Thank you so much for your very kind words, all the very best for 2022.
Kind Regards
Anita :-)

Rated 5 out of 5 stars

Amazing Service

Ordered and delivered with 24 hours just before Christmas - amazing service!

January 4, 2022
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Reply from DAWN DIRECT

Hi Alison,
Thank you so much for taking the time leave a review, best wishes for 2022.
Kind Regards
Anita :-)

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Rated 5 out of 5 stars

I bought a touch free dispenser for our…

I bought a touch free dispenser for our church. There was however a fault with it. Customer services were excellent at replacing it the following day. Particularly Julia and Gerard.
Thanks

December 18, 2021
Unprompted review
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Reply from DAWN DIRECT

Hi Lorraine,
Thank you so much for taking the time to leave this 5 star review, I'm happy and relieved you received the replacement on time.
I hope you have a lovely Christmas.
kind regards
Gerard :-)

Rated 5 out of 5 stars

An excellent company to deal with very…

An excellent company to deal with very helpful and friendly will defiantly use again.

December 10, 2021
Unprompted review
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Reply from DAWN DIRECT

Hello Michael, Thank you so much for your comments and thank you for your orders.
kind regards
Julia :-)

Rated 5 out of 5 stars

Great staff & prices

Great staff & prices....I would definately use them again

November 12, 2021
DAWN DIRECT logo

Reply from DAWN DIRECT

Hi Wendy, Thank you so much,
Kind Regards
Gerard :-)

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Rated 5 out of 5 stars

Product as described, no surprises

Product as described, well packaged, very quick delivery ..... thx

November 7, 2021
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Reply from DAWN DIRECT

Hi Colin,

Thank you so much for taking the time to leave your review, It means so much to use all at Dawn Direct
Kind Regards,
Julia :-)

P.S. Don't forget to register your Christmas Tree at: www.everlands-trees.com for your 12 year Guarantee :-)

Rated 5 out of 5 stars
DAWN DIRECT logo

Reply from DAWN DIRECT

Hello Wendy,
Thank you very much for your very kind words, I hope you are over the moon with your purchase.
Kind Regards
Julia :-)

(P.S. Don't forget to register your Christmas Tree at: www.everlands-trees.com for your 12 year Guarantee)

Rated 5 out of 5 stars

Excellent

Excellent service, delivery and communication

November 6, 2021
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Reply from DAWN DIRECT

Hi Ron,
Thank you for your 5 star review. We are so happy that you were pleased with our service. If there is anything else that you need, please do contact us 😊

Kind Regards,
Kirsty

Rated 5 out of 5 stars

Good service from the sales team and…

Good service from the sales team and made sure my questions were answered.
Pleased with product too

November 1, 2021
DAWN DIRECT logo

Reply from DAWN DIRECT

Thank you so much for taking the time to send us your review and thank you very much for the 5 STARS, if we can help you in any with anything else, please get in touch, kind Regards, Julia :-)

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Rated 5 out of 5 stars

Excellent service from first call to…

Excellent service from first call to Julia tree came as promised with a little gift what was a nice surprise Excellent service beautiful tree same as picture xxx

October 23, 2021
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Reply from DAWN DIRECT

Hi Deborah, I'm so happy you are pleased with the Christmas Tree, It was very nice speaking to you, thank you for choosing Dawn Direct and I hope you have a lovely time at Christmas.
Best Wishes, Julia :-)

Don't forget to register your Christmas Tree at: www.everlands-trees.com for your 12 year Guarantee :-)

Rated 5 out of 5 stars

Brilliant Company

I am absolutely delighted with this company. Easy ordering and my items were received quickly, and in good condition.

October 23, 2021
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Reply from DAWN DIRECT

Hi Helen,
Thank you so much for your very kind words and thank you for the 5 STARS. If I can help you in any other way, please call me. Kind Regards, Julia :-)

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