Daylesford Organic Reviews 1,877

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,129 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as delicious, high-quality, and effective, with many appreciating the organic and wholesome ingredients. People also consistently praise the delivery service for being fast, well-packaged, and arriving in perfect condition, often with items kept fresh. The overall service is frequently highlighted as outstanding, making the ordering process easy and pleasant. However, some customers also noted issues with their orders. A few people experienced delayed deliveries or had their orders arrive on a different day than expected. There were also occasional concerns about damaged items upon arrival, such as ripped labels or broken products, and some found the amount of packaging to be excessive.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the excellent quality of items,... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of food products,... See more

Delivery service

Customers consistently note positive experiences with delivery services, often praising fast and reliable... See more

Order

People report ambiguous experiences with order. While some customers found the website easy for ordering and... See more

Service

Customers generally had positive experiences with service, often praising the care and attention to detail,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have tried two of the soups that I ordered and they are delicious, full of wholesome ingredients and they are freezable. They arrived in perfect condition with cool bags to keep them fresh. I wou... See more

Rated 5 out of 5 stars

I’m thrilled I finally purchased their Detergent and Conditioner which I confess I’ve been a bit cynical about. They show amazing results on towels/linen etc. my sweaters appear like new too. Well do... See more

Rated 5 out of 5 stars

After an absolute faff trying to track my parcels, using Daylesford and DPD I got my order as expected. The packaging the products are a pure delight. I was a bit concerned with use by dates but t... See more

Rated 5 out of 5 stars

My purchase was a gift (unfortunately - my fault - I managed to put the account in the donee's name). The recipients were absolutely delighted with the hamper, which was the most perfectly suited for... See more


Company details

  1. Organic Food Store
  2. Cafe
  3. Home Goods Store
  4. Organic Farm
  5. Organic Restaurant
  6. Organic Shop

About Daylesford Organic

Written by the company

NEW ARRIVALS GROCERY HOMEWARE HAMPERS CONTACT US

Our Philosophy

At Daylesford, we’re dedicated to growing, producing and cooking seasonal, organic food. It must be fresh, and full of flavour, packed with the many vitamins and minerals that come from natural food, picked and eaten at its peak.

As part of a mission to reverse the industrialisation of our food and the pollution of the land that nurtures it, we practise organic, sustainable framing with far less pesticides and herbicides on our crops. We do not use artificial growth promoters and hormones on our animals, and maintain the highest welfare standards.

Above all, we believe that when people eat natural, organic food, they can taste the difference. It’s a chain of goodness that begins with healthy soil, and finishes with healthy animals and people.

Our Farmshops

From high-quality larder staples to indulgent treats for special occasions, our farmshop shelves are full with fresh seasonal fruit and vegetables from our organic Market Garden, artisan bread made by hand in our own Bakery, award-winning cheese from our Creamery and fresh organic meat from clover-rich pastures.

Our Homewares collections are made by makers who are as passionate about sustainability, quality materials and elegant design as we are to create one-of-a-kind items for your homes and gardens, from the softest linens to the signature scents of our home fragrance range.

Our Cafés

Our organic cafés are the natural showcase for what we do on the farm. Here, our chefs make our produce the star of each plate, with seasonally changing menus and daily specials highlight what’s good to eat right now.


Contact info


4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

unnecessary and expensive packaging…

The amount of packing on this order was absolutely ridiculous. Cardboard box, crinkled cardboard filler,4 medical sized freezer packs and a very big "wool"
temperature protector.
In this day and age with cold/frozen items being mailed daily, there are far cheaper and just as efficient material could be used. the packaging probably doubled the cost of the order.

April 30, 2026
Rated 5 out of 5 stars

Chocoholics dream…

Goods arrived on schedule appropriately packaged.
The chocolate brownie /tiffin was absolutely amazing.
It was bursting with white chocolate pieces and was a chocoholics dream.
Just the thing to have with coffee on a cold day.

April 26, 2026
Rated 3 out of 5 stars

Birthday let down

Ordered a variety of items for a birthday celebration. One of which was the organic breakfast butcher box. I saw the title and thought nice sausages, thick bacon etc. whilst the sausages had a nice flavour, it was like eating sponge. Bacon, very thin. Other items particularly the good life loaf were great. Just let down by the ‘butchers’ box

April 23, 2026
Rated 5 out of 5 stars

What a dream!.

Always wanted to visit!
What a treat.. so luxurious.. beautiful!
Lovely restaurant and had fun shopping for lots of things to make my home the dream home.

May 4, 2026
Rated 5 out of 5 stars

My go-to shop for all my food and lifestyle needs

An absolutely wonderful shopping experience from start to finish. The level of customer service is exceptional — every member of staff is genuinely warm, welcoming, and incredibly helpful, making each visit feel personal and enjoyable. The store itself is immaculately clean, beautifully organised, and a pleasure to browse.

What truly stands out is the incredible range of products available. Whether you are looking for natural living essentials, high-quality food products, household items, wellness goods, or garden supplies, there is an impressive and thoughtfully curated selection of everything you could possibly need both in and out of the home. It is rare to find a store that combines such variety with such consistently high standards.

Whenever I order online, the delivery service is equally impressive as it fast, reliable, and seamless and always packaged really well. It is clear that a great deal of care and attention goes into every aspect of the business. A genuinely outstanding company that delivers quality, professionalism, and excellent service every time.

May 10, 2026
Unprompted review
Rated 2 out of 5 stars

Loved the glasses but they were…

Loved the glasses but they were filthy(dusty and dirty) so went straight into the dishwasher. Also they were over packaged.

April 23, 2026
Daylesford Organic logo

Reply from Daylesford Organic

Good afternoon Pippa,

Thank you very much for your feedback. We regret to learn about the condition in which your parcel arrived.

Please be assured that we will forward your comments to the appropriate department to facilitate improvements for future orders.

We apologise for any inconvenience this may have caused.

Rated 1 out of 5 stars

Signed up to be notified when to order…

Signed up to be notified when to order the Anya bags, as soon as this was available, on your website.
Never got notified. Happened to see a reel on instagram, saying they were now on sale that day and instantly went to order the large bags, but already sold out. Total waste of time signing up and disappointed.

April 23, 2026
Daylesford Organic logo

Reply from Daylesford Organic

Hi Mary,

Thank you for your feedback. We regret to learn that you were not satisfied. Should you want to talk about this in more detail with a member of the guest services team, please reach out to them at 01608 692871 or via email at guest.services@daylesford.com, and we would be happy to help.

We sincerely hope this can be resolved and that you will continue to shop with us.

Kind regards,

Rated 1 out of 5 stars

Good fragrance

Good fragrance, poor or no lather for washing up detergent.

April 22, 2026
Daylesford Organic logo

Reply from Daylesford Organic

Good afternoon Stephen,
Thank you very much for your review. We regret to learn that this product did not meet your expectations. We appreciate you taking the time to provide us with your feedback, as we highly value all comments and continuously seek opportunities for improvement.
Kind regards
Guest Services

Rated 5 out of 5 stars

Fantastic box

Fantastic box! There seems to be some negative reviews but we were very happy, will be ordering again

May 3, 2026
Rated 5 out of 5 stars

First time try

I’m thrilled I finally purchased their Detergent and Conditioner which I confess I’ve been a bit cynical about. They show amazing results on towels/linen etc. my sweaters appear like new too. Well done!
Delivery and packaging was pain free also.

April 27, 2026

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