Daylesford Organic Reviews 

1,993
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,081 reviews, reviewers had a great experience with this company. Customers are consistently impressed with the quality of products, highlighting items like detergents, conditioners, and food products for their effectiveness and taste. Many people appreciate the excellent delivery service, noting that items arrive on time, are well-packaged, and in perfect condition. The overall service experience is frequently praised, with consumers finding the ordering process easy and the staff helpful. However, some customers also noted issues with order fulfillment, including missing items, incorrect deliveries, and problems with gift messages. A few other people also felt that the quality of certain products, such as cheese and jam, had declined, and some diffusers had very little scent.

What people talk about most

Product

Reviewers mention positive feedback about product quality, often describing items as very good quality and... See more

Quality

Reviewers highlight positive aspects of quality, noting that many products are of very good quality and make... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the prompt and fast delivery,... See more

Order

Customers had ambiguous experiences with order, with many praising the clear, concise, and easy online... See more

Service

Clients share positive opinions on service, with many reviewers describing it as great, superb, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m thrilled I finally purchased their Detergent and Conditioner which I confess I’ve been a bit cynical about. They show amazing results on towels/linen etc. my sweaters appear like new too. Well do... See more

Rated 5 out of 5 stars

WE used to live down the road from Daylesford for many years and Saturday morning breakfast was a usual stop for unfortunately we have relocated to Yorkshire and miss the atmosphere created by you. St... See more

Rated 5 out of 5 stars

Very pleased with this lovely fig scent deffuser. Lovely bottle . Package arrived on time , brilliant packed well and in excellent order . Will buy again and try a different scent . Definitely reco... See more

Rated 5 out of 5 stars

After an absolute faff trying to track my parcels, using Daylesford and DPD I got my order as expected. The packaging the products are a pure delight. I was a bit concerned with use by dates but t... See more



Company details

  1. Organic Food Store
  2. Cafe
  3. Home Goods Store
  4. Organic Farm
  5. Organic Restaurant
  6. Organic Shop

About Daylesford Organic

Written by the company

NEW ARRIVALS GROCERY HOMEWARE HAMPERS CONTACT US

Our Philosophy

At Daylesford, we’re dedicated to growing, producing and cooking seasonal, organic food. It must be fresh, and full of flavour, packed with the many vitamins and minerals that come from natural food, picked and eaten at its peak.

As part of a mission to reverse the industrialisation of our food and the pollution of the land that nurtures it, we practise organic, sustainable framing with far less pesticides and herbicides on our crops. We do not use artificial growth promoters and hormones on our animals, and maintain the highest welfare standards.

Above all, we believe that when people eat natural, organic food, they can taste the difference. It’s a chain of goodness that begins with healthy soil, and finishes with healthy animals and people.

Our Farmshops

From high-quality larder staples to indulgent treats for special occasions, our farmshop shelves are full with fresh seasonal fruit and vegetables from our organic Market Garden, artisan bread made by hand in our own Bakery, award-winning cheese from our Creamery and fresh organic meat from clover-rich pastures.

Our Homewares collections are made by makers who are as passionate about sustainability, quality materials and elegant design as we are to create one-of-a-kind items for your homes and gardens, from the softest linens to the signature scents of our home fragrance range.

Our Cafés

Our organic cafés are the natural showcase for what we do on the farm. Here, our chefs make our produce the star of each plate, with seasonally changing menus and daily specials highlight what’s good to eat right now.


Contact info


4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.0

All reviews

(1,993)

1,037 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Signed up to be notified when to order…

Signed up to be notified when to order the Anya bags, as soon as this was available, on your website.
Never got notified. Happened to see a reel on instagram, saying they were now on sale that day and instantly went to order the large bags, but already sold out. Total waste of time signing up and disappointed.

April 23, 2026
Daylesford Organic logo

Reply from Daylesford Organic

Hi Mary,

Thank you for your feedback. We regret to learn that you were not satisfied. Should you want to talk about this in more detail with a member of the guest services team, please reach out to them at 01608 692871 or via email at guest.services@daylesford.com, and we would be happy to help.

We sincerely hope this can be resolved and that you will continue to shop with us.

Kind regards,

Rated 1 out of 5 stars

Good fragrance

Good fragrance, poor or no lather for washing up detergent.

April 22, 2026
Daylesford Organic logo

Reply from Daylesford Organic

Good afternoon Stephen,
Thank you very much for your review. We regret to learn that this product did not meet your expectations. We appreciate you taking the time to provide us with your feedback, as we highly value all comments and continuously seek opportunities for improvement.
Kind regards
Guest Services

Rated 5 out of 5 stars

Fantastic box

Fantastic box! There seems to be some negative reviews but we were very happy, will be ordering again

May 3, 2026
Rated 5 out of 5 stars

First time try

I’m thrilled I finally purchased their Detergent and Conditioner which I confess I’ve been a bit cynical about. They show amazing results on towels/linen etc. my sweaters appear like new too. Well done!
Delivery and packaging was pain free also.

April 27, 2026
Rated 1 out of 5 stars

Customer service is lacking

Customer service is lacking. Delivery turned up damaged, repackaged by DPD. Of course, not their fault but contacted them as this was a gift and the label on the wine I’d purchased was damaged and another chocolate bar destroyed. Customer service advised that a replacement chocolate bar would be sent out but nothing they could do about the wine as a ripped label is satisfactory. No replacement chocolate ever arrived.

April 26, 2026
Daylesford Organic logo

Reply from Daylesford Organic

Hello,

Thank you for your review. 

We are sorry to hear that you were disappointed with customer service, and that your replacement never arrived. 

If you wish to discuss this further with a member of the guest services team, please do contact them on 01608 692871 or via email on guest.services@daylesford.com, and we would be delighted to assist. 

We do hope that this can be rectified, and you continue to shop with us.

Rated 4 out of 5 stars

I was very happy with the mystery…

I was very happy with the mystery contents of my box. It was delievered on time and was packed very well.
The only reason that I didn't give you 5 stars as I thought it could have been more generous. I think a couple of more items should have been put in.

April 21, 2026
Rated 2 out of 5 stars

This box was very disappointing

This box was very disappointing. Other than him oud and Parmersan biscuits it was simply chocolates from Easter. The value of the box was more than I paid for, but felt I just purchased a box of sweet treats

April 30, 2026

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