Daylesford Organic Reviews 

2,001
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,082 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, from detergents to food, noting excellent results and taste. Many highlight the outstanding service, finding the ordering process easy and efficient, with delivery often quick, reliable, and well-packaged. However, some customers noted issues with ordering and delivery, such as missing items, incorrect deliveries, or poor communication. A few also found certain products disappointing, citing concerns about freshness, flavor, or scent, with packaging problems also mentioned.

What people talk about most

Product

Reviewers mention positive feedback about product quality, often describing items as very good quality and... See more

Quality

Reviewers highlight positive aspects of quality, noting that many products are of very good quality and make... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the prompt and fast delivery,... See more

Order

Customers had ambiguous experiences with order, with many praising the clear, concise, and easy online... See more

Service

Clients share positive opinions on service, with many reviewers describing it as great, superb, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m thrilled I finally purchased their Detergent and Conditioner which I confess I’ve been a bit cynical about. They show amazing results on towels/linen etc. my sweaters appear like new too. Well do... See more

Rated 5 out of 5 stars

WE used to live down the road from Daylesford for many years and Saturday morning breakfast was a usual stop for unfortunately we have relocated to Yorkshire and miss the atmosphere created by you. St... See more

Rated 5 out of 5 stars

Very pleased with this lovely fig scent deffuser. Lovely bottle . Package arrived on time , brilliant packed well and in excellent order . Will buy again and try a different scent . Definitely reco... See more

Rated 5 out of 5 stars

After an absolute faff trying to track my parcels, using Daylesford and DPD I got my order as expected. The packaging the products are a pure delight. I was a bit concerned with use by dates but t... See more



Company details

  1. Organic Food Store
  2. Cafe
  3. Home Goods Store
  4. Organic Farm
  5. Organic Restaurant
  6. Organic Shop

About Daylesford Organic

Written by the company

NEW ARRIVALS GROCERY HOMEWARE HAMPERS CONTACT US

Our Philosophy

At Daylesford, we’re dedicated to growing, producing and cooking seasonal, organic food. It must be fresh, and full of flavour, packed with the many vitamins and minerals that come from natural food, picked and eaten at its peak.

As part of a mission to reverse the industrialisation of our food and the pollution of the land that nurtures it, we practise organic, sustainable framing with far less pesticides and herbicides on our crops. We do not use artificial growth promoters and hormones on our animals, and maintain the highest welfare standards.

Above all, we believe that when people eat natural, organic food, they can taste the difference. It’s a chain of goodness that begins with healthy soil, and finishes with healthy animals and people.

Our Farmshops

From high-quality larder staples to indulgent treats for special occasions, our farmshop shelves are full with fresh seasonal fruit and vegetables from our organic Market Garden, artisan bread made by hand in our own Bakery, award-winning cheese from our Creamery and fresh organic meat from clover-rich pastures.

Our Homewares collections are made by makers who are as passionate about sustainability, quality materials and elegant design as we are to create one-of-a-kind items for your homes and gardens, from the softest linens to the signature scents of our home fragrance range.

Our Cafés

Our organic cafés are the natural showcase for what we do on the farm. Here, our chefs make our produce the star of each plate, with seasonally changing menus and daily specials highlight what’s good to eat right now.


Contact info


4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.0

All reviews

(2,001)

1,048 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The product did not have a locking cap…

The product did not have a locking cap and leaked in the packaging. About 25 % of the produced leaked into the packaging

May 1, 2026
Daylesford Organic logo

Reply from Daylesford Organic

Hi Phillip, 

Thank you for your feedback. We regret to learn that you were not satisfied. Should you want to talk about this in more detail with a member of the guest services team, please reach out to them at 01608 692871 or via email at guest.services@daylesford.com, and we would be happy to help.

We sincerely hope this can be resolved and that you will continue to shop with us.

Kind regards, 

Guest services

Rated 1 out of 5 stars

For months I am receiving completely…

For months I am receiving completely dry vegetables , left overs . I sent emails & photos , some of the emails were hidden and ignored , other emails answered in a cynical way , by people named : Casey , Jodie . Interesting the low level of management , mockery that does not go hand in hand with a reliable noble name of business . I expect apologies and family will be informed . Customers should not be humiliated after they buy from you but respected. This can not be a healthy symptom

May 18, 2026
Unprompted review
Rated 1 out of 5 stars

Disgraceful

For months I am receiving completely dry old vegetables that even a knife can t cut trough /case of a pumkin sent from oct to may /same old black and dry .photos were sent but emails were hidden some of them never hot an answer. The customers service replies in the most disrespectful way , someone Casey even being cynical . I am writing to inform you that this level of human degradation does not go hand in hand with a noble brand name . I am expecting apologies and family will be informed .

May 6, 2026
Rated 1 out of 5 stars

Delivered to the wrong place

Delivered to the wrong place, offered to have the order resent for Friday and delivery cost refunded. Then didn’t arrive until Saturday and kept getting messages on the Thursday night saying the first one was going to be redelivered. This was for a 40th birthday present and was very disappointing.

May 11, 2026
Daylesford Organic logo

Reply from Daylesford Organic

Hello Sarah,

Thank you for your feedback. We regret to learn this.
Kindly get in touch with a member of the guest services team by calling 01608 692871 or emailing guest.services@daylesford.com, and we will be glad to assist you.
We sincerely hope to offer a resolution that will enable you to continue shopping with us.

Rated 3 out of 5 stars

unnecessary and expensive packaging…

The amount of packing on this order was absolutely ridiculous. Cardboard box, crinkled cardboard filler,4 medical sized freezer packs and a very big "wool"
temperature protector.
In this day and age with cold/frozen items being mailed daily, there are far cheaper and just as efficient material could be used. the packaging probably doubled the cost of the order.

April 30, 2026

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