While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the outstanding customer service, noting that staff members are very helpful, responsive, and go above and beyond to assist with orders and issues. Many people appreciate the personalized support and efficient resolution of their concerns, making them feel valued. However, some customers also noted issues with product quality, describing items as poorly made or not matching expectations. There were occasional complaints about long shipping delays and difficulties with returns or exchanges, particularly when products arrived damaged or were not as anticipated.

What people talk about most

Product

Clients share ambiguous opinions on product quality and functionality. Many reviewers reported issues such as... See more

Customer service

Customers report overwhelmingly positive experiences with customer service, often highlighting exceptional... See more

Quality

Reviewers mention ambiguous feedback about quality. While some customers praise the high quality materials,... See more

Order

People report ambiguous experiences with order. Many customers praise the easy and smooth ordering process,... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and efficiency.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the fixtures but there's no way to replace the bulb without removing the complete fixture from its mounting/pilaster. Also, the delivery took much longer than expected.

Company replied

Rated 4 out of 5 stars

Easy ordering. Shipping came earlier than expected. Lights look great. A little confusing on transformer requirement, but after I received them, it was easy to figure out.

Rated 4 out of 5 stars

I received 4 solar RGB spot lights thinking that the light could change to any color within the spectrum. My client primarily wanted a standard warm light with the ability to change the color during... See more

Rated 5 out of 5 stars

I love the lamps I ordered. They will be perfect in my bedroom. The ordering was very simple and easy. I’m just upset because I didn’t see the summer20 discount code until I had already checked out so... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

Online store for Lighting


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

551 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

This Special Company Went Out of Their Way to Help Me

This company went way beyond the pail to get me all the information I requested about a reading lamp I was interested in. The representatives who helped me found every detail I asked about and did not leave out any item. They are truly an exemplary company and
I will hope to do business with them again.

April 15, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Shai and Apple

Shai and Apple were very patient and knowledgeable. I was in contact with them for over a week. They worked with me to set me up with a light that was customized to what I was looking for. They explained the whole process from producing my light to the arrival of my lights. I was fortunate to have them working with me.

April 10, 2025
Unprompted review
Rated 4 out of 5 stars

What I liked about Daxzuma

What I liked about
Dazuma was that I loved my Pilaster outdoor lamp, but it was not wired for low voltage. Dazuma gave me a choice of how it wire it at low voltage (12) and AC (alternating current) ! Communication was awesome!

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Datum returned emails in a timely…

Dazuma returned emails in a timely manner. The woman that helped me has been excellent AND I asked them to take a video for me of the light I was considering and they did that too! That's GREAT service!

April 8, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great customer service

Great customer service. I ordered a weather proof outdoor solar light in bright white but they sent me cool white by mistake. I sent them pictures to prove my case and they shipped me the correct bright white solar light right away.

March 29, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I was looking for a light for my new makeover.

I was looking for a light for my new landscaping pillars along my walkway. Saw a picture on google and went to your website. It was perfect. I bought 6 of them, one for each of the 6 pillars. If they look as great as your pictures, I will be buying you again.

March 28, 2025
Unprompted review
Advertisement
Rated 3 out of 5 stars

Terrible Quality

Was shipped with minimal packing material. 3 of 4 were damaged. The quality is less than you would expect from Walmart. Do not Buy!

Customer service reached out and refunded $100 on the $1500 order. They apologized, luckily the lights work and are high enough up that it is hard to see the dents. Needed them for grand opening, so had to use them or else I would have returned them. Changing to 3 stars since they did reply to my complaint.

March 24, 2025
Unprompted review
Dazuma logo

Reply from Dazuma

Dear Customer,
Thank you for informing us about the product packaging, and please accept our sincere apologies for this experience. We take quality and customer satisfaction seriously, and we deeply regret that the packaging did not adequately protect your order.
Feedback Action: Our team is already reviewing the packaging process to identify weaknesses and implement stronger materials and methods. We are also collaborating with our shipping partners to ensure better handling.
We're committed to continuous improvement, and feedback like yours is invaluable. Thank you for your understanding and for giving us the opportunity to make things right. Please feel free to contact us with any questions. 978-678-4855 (9am-6pm EST)
Best regards,
Dazuma Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look