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Dazuma Reviews 551

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TrustScore 4.5 out of 5

4.4

Home Goods Store
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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the outstanding customer service, noting that staff members are very helpful, responsive, and go above and beyond to assist with orders and issues. Many people appreciate the personalized support and efficient resolution of their concerns, making them feel valued. However, some customers also noted issues with product quality, describing items as poorly made or not matching expectations. There were occasional complaints about long shipping delays and difficulties with returns or exchanges, particularly when products arrived damaged or were not as anticipated.

What people talk about most

Product

Clients share ambiguous opinions on product quality and functionality. Many reviewers reported issues such as... See more

Customer service

Customers report overwhelmingly positive experiences with customer service, often highlighting exceptional... See more

Quality

Reviewers mention ambiguous feedback about quality. While some customers praise the high quality materials,... See more

Order

People report ambiguous experiences with order. Many customers praise the easy and smooth ordering process,... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and efficiency.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the fixtures but there's no way to replace the bulb without removing the complete fixture from its mounting/pilaster. Also, the delivery took much longer than expected.

Company replied

Rated 4 out of 5 stars

Easy ordering. Shipping came earlier than expected. Lights look great. A little confusing on transformer requirement, but after I received them, it was easy to figure out.

Rated 4 out of 5 stars

I received 4 solar RGB spot lights thinking that the light could change to any color within the spectrum. My client primarily wanted a standard warm light with the ability to change the color during... See more

Rated 5 out of 5 stars

I love the lamps I ordered. They will be perfect in my bedroom. The ordering was very simple and easy. I’m just upset because I didn’t see the summer20 discount code until I had already checked out so... See more

Company replied

Company details

  1. Home Goods Store

Written by the company

Online store for Lighting

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

551 reviews

5-star
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1-star

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

Good lights

Dazuma has unique lighting options. The material seemed to be of good quality. Designs are sleek and easy to install.

I had to email to get wiring instructions, so it would be nice if more instructions were included in the package.

March 25, 2025
Unprompted review
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Reply from Dazuma

Dear Customer,
Thank you so much for sharing your feedback about including instruction manuals with our products. We truly appreciate your input and are always eager to hear ideas that can help us improve our customer experience. We completely agree that clear instructions are essential, and we’re excited to let you know that we’ve already taken action on your suggestion! ‌
We’re committed to continuous improvement, and feedback like yours is invaluable. Thank you for being part of our journey.
Warm regards,
Dazuma Team

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Rated 5 out of 5 stars

I thoroughly loved the fan

I thoroughly loved the fan. also my address is 6722 Pebblebrooke Way Zephyrhills Fl 33541 not Wesley Capel

March 11, 2025
Unprompted review
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Reply from Dazuma

Dear customer,
Thank you for shopping at DAZUMA. We have checked your order and changed the shipping address to 6722 Pebblebrooke Way Zephyrhills Fl 33541. We will process your order ASAP. Thank you very much.

Thank you for your kindly understanding.

Best regards,
Dazuma Team

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Rated 5 out of 5 stars

Amazing customer service

I can’t say enough about the customer service of this company. I had an issue with a client that no longer wanted what I purchased from. DAZUMA. I emailed this company and they walked me through the whole process in order for me to get my refund and within a few days I received a credit in my account. It was totally amazing how they answered everyone of my emails the next day.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Love the lights

Love the lights. CONTRACTOR here today 2/8/25 installing now.
What is the voltage on the post lights I bought with this order plz on BOTH the wall & the posts. Boxes were not ck'd to indicate thankz

February 8, 2025
Unprompted review
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Rated 1 out of 5 stars

Not so great

Bought 15 outdoor ligths. Shipping took a full month. After being installed 9 of them stopped working within a few months. They are good looking but quality is poor.
I tried to leave this same review on their website but they kept deleting it

February 4, 2024
Unprompted review
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Reply from Dazuma

Dear customer,

Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. Your order was for 2022, but we still got in touch with you and you said you had found replacement fixtures locally. As a token of apology, we have sent you a $100 gift card for future orders. Thank you very much. Please feel free to contact us with any questions. 978-678-4855 (9am-6pm EST)

Thank you for your kindly understanding.

Best regards,
Dazuma Team

Rated 5 out of 5 stars

Only interaction thus far is the…

Only interaction thus far is the website. Easy to order from and information was easy to follow. Looking forward to this light. If it’s the quality I hope for we will be buying more for all of our closest’s.

Thank you,

Terry

January 26, 2025
Unprompted review
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Rated 1 out of 5 stars

These reviews are nonsense

These reviews are nonsense. Go to Yelp and search Dazuma.

January 19, 2025
Unprompted review
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Reply from Dazuma

Dear customer,

Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. To assist you better, could you please provide your email address? You could also contact us, we will definitely give you a satisfactory solution, please believe that we are definitely a responsible company. thank you very much. 978-678-4855 (9am-6pm EST)

Thank you for your understanding, and we look forward to resolving this for you.

Best regards,
Dazuma Team

Rated 4 out of 5 stars

I have never ordered anything so I…

I have never ordered anything so I won't be able to tell you exactly how I feel until I get and install the products. I was a little upset about not getting the 10% off because I did not see the email until I ordered. It would be nice to receive the discount.

January 13, 2025
Unprompted review
Dazuma logo

Reply from Dazuma

Dear customer,

Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. To assist you better, could you please provide your email address? You could also contact us, we will definitely give you a satisfactory solution, please believe that we are definitely a responsible company. thank you very much. 978-678-4855 (9am-6pm EST)

Thank you for your understanding, and we look forward to resolving this for you.

Best regards,
Dazuma Team

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