I honestly can’t thank Eve enough. She was kind, patient, and incredibly helpful throughout the entire DBS process. She went above and beyond to make sure everything was sorted quickly and smoothly, w... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I would highly recommend the above organisation when considering getting any type of dbs check . I cannot fault the speed, communication and value for money they offered. At all stages I was able t... See more
Company replied
The application form was quite easy and straight forward to fill. Nevertheless, in my opinion, for Married people who still use their first name till date, the part that asked “used until” wasn’t nec... See more
Company replied
I used DBS Umbrella Solution for the first time yesterday. The process was simple with a very easy to navigate user interface. The turn around was prompt as advertised and a nice touch to rec... See more
Company replied
Company details
Written by the company
DBS Umbrella Solution team provides free e-bulk quote and no obligation advice. Our team of experts are ready to help! DBS Umbrella Solution delivers the highest level of customer service through our team of experts on hand to guide you through the DBS process. Whatever your preferred style of communication, you can be assured your enquiry will be dealt with quickly and efficiently. Our team can be reached on: Telephone: 01206 913154 / 01206913155 Email: dbs@dbscheck.org Or why not try, our instant chat facility found on our website or call back service, available by completing our registration form and selecting a time and date convenient for you! You will also have the option to subscribe to our newsletter so you can be updated on information that matters. Our services include: Enhanced DBS Checks, Standards DBS Checks, Basic DBS Checks and Volunteer Checks.
Contact info
35-39 LONDON ROAD, CO3 0AJ, Colchester (Essex), United Kingdom
- 01206913154
- dbs@dbscheck.org
- dbscheck.org
4.5
Excellent
257 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Very fast getting my dbs done and kept…
Very fast getting my dbs done and kept in contact throughout
July 1, 2025
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
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A very smooth experience made easy with…
A very smooth experience made easy with the help of Eve Stevens. Thank you!
June 20, 2025
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Very easy service to use.
June 13, 2025
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Fast and efficient
June 10, 2025
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Fast and Smooth journey with DBS…
Fast and Smooth journey with DBS umbrella Solutions
DBS Umbrella Solutions made our DBS standard search effortless. The process was easy to start, and their team was incredibly helpful throughout. Masie, in particular, was very supportive and made everything even smoother. Results came through quickly, making the whole experience efficient and stress-free. Highly recommended!
May 30, 2025
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
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The highest recommendation
I would highly recommend the above organisation when considering getting any type of dbs check . I cannot fault the speed, communication and value for money they offered.
At all stages I was able to email Eve ( who was professional, prompt and available at each hurdle keeping me informed of progress and answering any queries I had along the way.
I would definitely use this company again if needed. Thankyou
May 30, 2025
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Great company to work with
They're straightforward and efficient. They deliver on their promises, and they do it well. I highly recommend them for DBS checks.
May 23, 2025
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Amazing customer service 💖
I honestly can’t thank Eve enough. She was kind, patient, and incredibly helpful throughout the entire DBS process. She went above and beyond to make sure everything was sorted quickly and smoothly, which really helped ease my anxiety. It’s rare to come across someone so understanding and efficient—Eve genuinely made a stressful process feel manageable and supported. I’m so grateful for her help!
May 23, 2025
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
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Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Simple and straight forward
May 15, 2025
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
I recommend this company…
I used DBS Umbrella Solution for the first time yesterday.
The process was simple with a very easy to navigate user interface.
The turn around was prompt as advertised and a nice touch to receive a follow up email from Maisie informing me the check was complete.
I’ve used other companies in the past but none were as efficient as this so I do recommend using them.
May 22, 2025
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
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Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Great Service and turnaround
Brilliant service, Maisie was swift, efficient and friendly in helping to facilitate my application
May 15, 2025
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Slower than advertised, hidden fees.
Advertised as a really straight forward, easy to navigate process. This all suggesting that the checks are quick and easy.
I am currently a week in and the dbs check still hasn't been submitted. Further to this, there are 'hidden' additional fees regarding the digital Id checks. It is stated everywhere that it is quicker and easier to go through the digital Id route. However, aswell as having to pay a fee for the digital service, there is also then an added £6 admin fee?
I completely understand that the process will always have its sticking points. But the additional fees, mixed with the long time frame it has left me unsatisfied with the service unfortunately.
Very easy to make the purchase, but slow from this point.
In a nutshell, the system/ process isn't reactive enough!
May 6, 2025
Reply from DBS Umbrella Solution
Hi Joseph,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were dissatisfied with your experience and we appreciate the opportunity to clarify a few points.
Our onboarding process is in place to ensure all checks are completed compliantly and efficiently. Your application was submitted for processing as soon as eligibility requirements were confirmed and payment was made.
We understand the frustration around unexpected costs, but the Digital ID check - which was applied when you set up the application - is clearly outlined in the terms and conditions you signed during onboarding. While we do recommend the Digital ID route for its speed and convenience, any associated fees are made transparent within our terms including the full cost breakdown and any associated admin fees.
We always strive for a smooth and transparent experience, and we’re sorry if parts of the process felt unclear or slower than expected. We’ll continue to review our communications to ensure everything remains as clear and user-friendly as possible.
Thank you again for your feedback,
DBS Umbrella Solution
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Dbs check came back super fast
Dbs check came back super fast, updates all the way.
May 9, 2025
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
very good services.
April 24, 2025
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
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