I honestly can’t thank Eve enough. She was kind, patient, and incredibly helpful throughout the entire DBS process. She went above and beyond to make sure everything was sorted quickly and smoothly, w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I would highly recommend the above organisation when considering getting any type of dbs check . I cannot fault the speed, communication and value for money they offered. At all stages I was able t... See more
Company replied
The application form was quite easy and straight forward to fill. Nevertheless, in my opinion, for Married people who still use their first name till date, the part that asked “used until” wasn’t nec... See more
Company replied
I used DBS Umbrella Solution for the first time yesterday. The process was simple with a very easy to navigate user interface. The turn around was prompt as advertised and a nice touch to rec... See more
Company replied
Company details
Written by the company
DBS Umbrella Solution team provides free e-bulk quote and no obligation advice. Our team of experts are ready to help! DBS Umbrella Solution delivers the highest level of customer service through our team of experts on hand to guide you through the DBS process. Whatever your preferred style of communication, you can be assured your enquiry will be dealt with quickly and efficiently. Our team can be reached on: Telephone: 01206 913154 / 01206913155 Email: dbs@dbscheck.org Or why not try, our instant chat facility found on our website or call back service, available by completing our registration form and selecting a time and date convenient for you! You will also have the option to subscribe to our newsletter so you can be updated on information that matters. Our services include: Enhanced DBS Checks, Standards DBS Checks, Basic DBS Checks and Volunteer Checks.
Contact info
35-39 LONDON ROAD, CO3 0AJ, Colchester (Essex), United Kingdom
- 01206913154
- dbs@dbscheck.org
- dbscheck.org
4.5
Excellent
257 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Every thing was explained well
Every thing was explained well, no hidden costs and very quick.
March 31, 2026
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Advertisement
We are still having problems as my surname is double barrelled…
We are still having problems as my surname is double barrelled l.
Support has not called back after initially calling
March 28, 2026
Reply from DBS Umbrella Solution
Hello Patricia,
Thank you for you review. We do appreciate any feedback as we are always working to improve our services.
I appreciate there was an issue with your Digital ID due to your name being double barrelled. When you called, I explained I would need to contact the backend of the website to confirm the issue. As this query was raised just before the bank holiday weekend, unfortunately, it did take a bit longer to get back to you as the office was closed for a longer period of time than usual. However, after receiving a response from the backend of the system on Tuesday, I was in contact with your immediately and we was able to resolve this issue. Your DBS is now in process with the Police who are currently conducting your background checks.
Thank you,
DBS Umbrella Solution
A strong robust and secure process
A strong robust and secure process. Fast result.
March 23, 2026
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Quick and efficient service
The DBs forms has been completed quickly and will be sent to me by post. I am very pleased with the service as in the past I have had to wait ages for my DBs forms which have delayed me starting jobs. Very happy with the quick service. Thank you.
March 16, 2026
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Advertisement
I found the system very easy to use.
February 23, 2026
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Great easy experience
Great easy experience. Very good customer service. Totally recommend.
February 24, 2026
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
It’s take so much and so much document.
It’s take so much and so much document.
February 25, 2026
Unprompted review
Reply from DBS Umbrella Solution
Hello,
Thank you for your feedback.
We’re sorry to hear that you felt the process required a lot of documentation. Enhanced DBS checks do require specific identity verification in line with government regulations, and your employer requested three forms of ID, which is the standard requirement to provide compliance and protect all parties involved.
After reviewing your application, we can confirm that once your employer verified your identity, your DBS was submitted the same day and completed the following day, so there were no delays on our side.
We understand that the documentation process can sometimes feel extensive, but these checks are in place to meet strict legal requirements.
Thank you again for your feedback.
Kind regards,
DBS Umbrella Solution
Advertisement
Swift DBS process
I have gone through this process for a number of years and this has been the most seamless and quickest turnaround ever, great service
February 16, 2026
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Not too difficult to fill out however…
Not too difficult to fill out however it’s been 3 weeks that Im waiting for my enhanced DBS. And I need this for work I can’t be employed without
it.
January 28, 2026
Reply from DBS Umbrella Solution
Hello Hannah,
Thank you for your review. I have looked into your application and can see your DBS was sent off on 05/02/2026 and completed 11/02/2026 (please bare in mind there was a weekend inbetween) meaning your application completed in 4 working days. Your DBS has been sent out in the post to your current address and you should be receiving this. If you have not received this within 2 weeks of the issue date (by 25/02/2026) then you can call DBS directly on 03000 200 190 and request a reprint of this.
Thank you,
DBS Umbrella Solution
Nightmare
The online forms were so impossible and buggy and complicated so to complete it took us multiple attempts, we had all sorts of problems. For some reason I had to validate my business partner's ID which was a nightmare of a process and basically incomprehensible. His DBS ended up having an incorrect detail on it which was a result of an error in the address generating drop-down box. We signed up because we were sold a rapid turn around time - my DBS still hasn't arrived after several weeks. The only upside was that Maisie was rapid and helpful in her responses to our many, many emails.
January 20, 2026
Reply from DBS Umbrella Solution
Hello Hayden,
Thank you for your review. We appreciate this feedback. We’re sorry to hear you experienced difficulties completing the form, as the vast majority of applications are submitted without technical issues.
In this case, the additional ID verification was required because the digital ID check did not pass due to information entered during the application not matching official documentation. When this happens, we are legally required to carry out manual ID verification to ensure compliance with DBS identity regulations.
Regarding the address detail, applicants enter their postcode and are then presented with a dropdown list of registered addresses linked to that postcode. The address must be actively selected and confirmed before submission. While we’re unsure why the selected address differed from the expected details, the system does not auto-assign an address, it relies on the applicant’s selection. Unfortunately, if an incorrect address is chosen, this can impact DBS processing and may require additional checks.
In terms of turnaround times, we always aim to provide a rapid service. However, once an application is submitted, the certificate itself is issued by the Disclosure and Barring Service, and processing times can occasionally be extended due to external verification requirements.
We’re very pleased to hear that Maisie was helpful and responsive, we’ll be sure to pass on your kind comments to her.
If you would like us to review anything further or provide an update, please contact our support team directly and we’ll be happy to assist.
Thank you,
DBS Umbrella Solution.
My experience with the application form
The application form was quite easy and straight forward to fill. Nevertheless, in my opinion, for Married people who still use their first name till date, the part that asked “used until” wasn’t necessary, or maybe it should be asked in a less confusing way, thank you
February 3, 2026
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Advertisement
Simple and efficient!
Simple, efficient and really helpful when making initial enquiries - the technology used to verify our ID was modern and intuitive. Thank you so much!
February 4, 2026
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
The dbs process was easy to fill out
The dbs process was easy to fill out. However, got stuck on a query and I couldn’t contact them until 78 days had gone over. I put in my application on 30th October and still haven’t received my certficate. This has meant I have been out of work for a while.
October 30, 2025
Unprompted review
Reply from DBS Umbrella Solution
Hello Florrie,
Thank you for taking the time to leave a review and share your experience.
We’re pleased to hear that you found the DBS application itself easy to complete. Once an application is submitted, it is processed by the Disclosure and Barring Service and the relevant local police force. Unfortunately, at that stage the timescales are outside of our direct control.
The DBS has a service level agreement of up to 60 days for police checks to be completed. As a registered body, we’re only able to escalate an application with the DBS once that timeframe has passed, and we did so as soon as we were eligible.
We completely understand how frustrating delays can be, especially when they affect your ability to work, and we’re sorry for the impact this has had on you. Your feedback is appreciated and will be taken on board as we continue to review how we support applicants during longer checks.
DBS Umbrella Solution
Excellent service
Excellent service, cannot fault this company at all. Easy to use from start to finish, would highly recommend.
January 22, 2026
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Advertisement
Fast easy service information process…
Fast easy service information process very good
January 22, 2026
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
The process is straightforward and…
The process is straightforward and efficient, with supportive videos guiding you through DBS application submissions, ensuring they reach the processing stage swiftly and seamlessly. Opting for the additional ID verification service significantly simplifies the experience as well.
January 6, 2026
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.