DBZ-Store Reviews 463

Received the item, but no returns label, tried contacting Debenhams and DBZ, no response, not even sure if the emails are being read.
In the end contacted Paypal and again no joy, kept referring me back to Debenhams.
Just went round and round in circles
Outrageous

I bought from Debenhams and somehow by default ended up dealing with this company ! The product was damaged. They only respond to emails in the middle of the night and so three consecutive nights I get an email offering me discounts to keep the product. It was damaged so not fit for purpose. Finally agreed to a full refund. And then nothing, 10 days later no money back in my bank and not replying to emails.
Won’t be buying from Debenhams again either!

Still waiting for my refund since 14/11/25. Difficult to contact. It is a SCSM

First time i used them I had an issue with the refund , severely delayed. This time, refund not received at all. I returned 5 items of clothing. Got an email to say they had been received and another email to say refund had been processed. It was not received. They do not respond to emails or complaint emails. There is no phone number. Had to do a chargeback through credit card company to get my money back. This is not the point, it should not be happening and they need to be stopped.

Trying to organise a refund with Greet Dreams Limited. There’s no online returns portal through the Debenhams website. All you can do is email them to organise the return. Which I have done repeatedly without response. My bank say they can’t help because the item has been delivered. So misleading as you think you’re buying from Debenhams as a trusted brand. So rubbish.

I feel like I have been scammed , says it all really . I think Trading Standards should be investigate.

Great product delivery packing exceeded expectations

DO NOT SHOP HERE!! Using Debenhams name but nothing about it is Debenhams. Bought items, returned them and instead of getting a refund I was given "gift cards". Sent 5 emails trying to get my money back. All have been ignored. SCAM!!!

Avoid avoid avoid. Ordered numerous items totalling £160. Sizing completely different so returned all in one parcel via inpost.
Got email to say they will refund 1 item only. No acknowledgement of other items. Contacted via WhatsApp and only get automated reply.
Sent email with all info, still waiting for a reply 1 weeks later.
Online account also no longer shows 1x item up for refund.

Similar issue with previous order when it took ages to get refund for returned items and online account not up to date.

Never again will I buy from this company. I thought I was dealing with debenhams! You cant speak to anyone. Emails get ignored. Returns process is ridiculous!

Waiting for refunds of 2 x £300 returns for 4 weeks. All contact via AI. Shockingly poor. Also, returned to Karen Millen at the same time. Not received that refund either. I am led to believe that all are managed under the same ‘umbrella company’. Debenhams used to be a pride of the country. I will never (alongside others) shop there again. P.s. my sister is in a similar situation - no refund after 3 and a half weeks. Terrible.

Really poor customer service. Unless you are really sure do not buy as getting your money takes longer than any other company. I am still waiting for my refund nearly 3 weeks after acknowledgement that they had received the pyjamas.

Avoid this shocking company. I have been waiting for my refund for 3+weeks. Plus they deduct the return postage that isn't made clear at point of purchase. They trade as Debenhams but they're not.

I can't fault this site. My order, which was a good price, arrived quickly. As it is a Christmas present I haven't had to think about returning it for any reason.

Appalling service! Ordered a dress from AX Paris through this market place. 17 days after returning still waiting on my refund. Doubt I will ever receive. £53 down! Do not purchase anything

If I could give 0 stars, I would!
The worst company to purchase from! Please do not give them your money! They will either not deliver your goods, or not refund you if you change your mind and want to return anything! They have held on to my money for 3 weeks now. Return was confirmed as received! This company are causing me untold amounts of stress and so much time
spent trying to get answers! They need to be shut down!

Horrible experience..I ordered a lamp shelve and used the coupon FREEDEL which is meant for having a free delivery..

I was still charged delivery fees and delivery protection charges..there is no transparency..I only realised this when I checked the amount debited in my bank app as the extra amount does not show till the end. This feels like cheating the customer.
Pathetic customer service..no telephone number..communication on email, watsapp which is just AI generated replies..no proper response.

I wish I should have seen the reviews..would never recommend it to anyone

I feel sick knowing that hundreds/thousands of people are battling with AI and non-customer service to get their money refunded.

Debenhams is now owned and operated by Boohoo. Both their Facebook pages are full of angry people. I'm contacting PayPal and Resolver next. This is THEFT.
I returned items on 27th September. Inpost confirm the parcel was back with Debenhams on 17th October. I've had zero contact, and you can only speak with a chatbot on WhatsApp or Messenger. AVOID!!

Update: I had to chase it up with PayPal to get my money back. Please do the same, your bank, credit card company, etc., is the way to go. Or use the Resolver service. This company has gone down the tubes.

Awful experience. Awaiting missing refund now over a month. The only way to contact through whatsapp. Now its 10 days since i provided the tracking numbers on whatsapp (including for the item delivered back 5 weeks ago) and questioned delivery guarantee charge that was automatically added £18 withouth me noticing as ihad quite large order and still nmo refund. Question about them addign delivery guaratee (???) charge on my behalf was essentially completyely ignored. Worst service ever. Never will shop at Debenhams again or Dorothy perkins as the same whatsapp number and the same service.

This company does not respond to ANY RETURNS.

THEIE RETURMS THRU DEBENHAMS Portal TO.PLT DOES NOT WORK.

I Have GONE THRU THREE DIFF OPTIONS TO RETURN ..AND IT DOESN'T RECOGNISE MY REFERENCE.

I WONT BE BUYING THRU DBZ DEBENHAMS AGAIN....ITS USELESS

OPTION DOES NOT WORK
I AM WAITING OVER TWO MONTHS ON REFUNDS THROUGH. DEBENHAMS ONLINE.

THEIR RETURN POLICY JUMPS AUTO TO A GUIFT VOUCHER NOT REFUND CHOICE.

DEBENHAMS IS ALSO SLOW IN replying to refunds via KLARNA.
You need to be check DBZ items before you decide to buy as these stores all appear to be on one site . Nightmare