Dcdigital 

My worst ever experience

After purchasing a Samsung 32” TV on the 28th oct 2018

Here’s what I encountered:

28th oct 2018, Order completed (£197.99 via Bank Transfer)

Fri 2nd Nov, Estimated delivery date via
UPS

5th November, Delivered via UPS

Tv received but had faulty LCD screen
Returned tv as requested at my own cost via UPS (was promised the shipping would be refunded)

08th November, Go Digital Confirmed receipt of TV and replied “passed to warehouse to process replacement”

19th Nov, after numerous emails and pointless telephone calls, I sent a formal complaint to which I got a response. I was told “You'll be receiving your refund within 3 - 5 working days”

21st November, I received an email, “Refund cheque posted today”
I Received a check which did not include the shipping fees which I was promised (£17.30)

22nd November, I received an email “we will be processing your refund for the shipping costs”

22nd November, I received an email “please confirm your shipping costs” (I also attached invoice)

02nd December, I sent an email to Go Digital as the check did not clear in my account.

05th December, I received an email “please provide bank details to customer service on 01202879077 or email to enable them to refund via faster payment method”.

05th December, received email “the check payment was stopped as this item is to be delivered as it was an exchange. We will book in your replacement TV to be delivered next week” (30 days too late)

05th December, I received a letter from my bank confirming that the check had bounced (refer to drawer) due to insufficient funds in the company account.

06th December, after speaking to the citizens advice bureau for legal advice, it was confirmed they are in breach of there contract. Another formal letter was sent making them aware of my intentions.

07th December, received an email “Sorry for any inconvenience caused and any delay. We will process your refund as soon as possible.
This will take 3-5 working days

07th December, received an email “The refund has been passed to a member of management and will be processed and put into your bank account within 3-5 working days

10th December, received an email” Hello, a note has just been added to your order:
“Dear Sir
please provide your bank details so we may arrange a return”.

17th December, 7 days had passed, No email or refund.

17th December, I sent a final request for refund “I have now sought legal advice and also raised the issue with the Consumer Ombudsman. If I do not receive payment of the amount outstanding, a total of £215.29 by 4pm on 21/12/2018, I will be issuing small claims proceedings and seeking judgment against you.

18th December, received email “Hello, a note has just been added to your order:
Refund cheque posted today
cheque number 102677
18/12/2018

21st December, received check for full amount.
28th December, Check cleared in my account

A total of 2 months I have waited.

After careful review by the bank & the citizens advice this would appear to be a scam. In the hope that the buyer gets so exhausted with emails and poor communication, not forgetting the bounced checks, this can and has resulted in defeat for many. After reading many of the bad reviews, it does appear to have happened to a large number of innocent buyers who have suffered the stress and anxiety like I have, but have not received their money back some of which have probably not left feedback on here. My advice would be to stay away, you’ve been warned!

Buy your electrical products from a reputable company. Pay the extra cash and save the massive headache.

I ordered a 49" LG TV that was graded A - minor marks, usually not on the screen. It arrived with a 4" scratch in the top right corner of the screen! I told them I wasn't happy and that since they said they had loads of these coming through the business I asked for a replacement. Turns out that was another lie and they offered a refund.
Shortly after I realised that it wasn't even the model of TV I'd ordered! I packaged it up for return and paid for the shipping. I then asked them for the shipping costs to be refunded too as they'd not sent the advertised product. They paid the refund but only for the cost of the TV.
I tried all the usual methods for claiming the shipping costs but to no avail. I was advised to try the small claims court and having some experience of these I duly submitted a claim.
In due course they sent a cheque for the shipping costs (including the claim costs) and then sent a claim dispute stating that they had already paid. They claimed to have paid on the 10th of the month but the cheque was dated the 29th. The claim was halted due to receiving payment but, as far as I'm aware, it is visible to the public - not completely sure about that though. They are liars and charlatans through and through. Shame there isn't a zero score.

No sure what this company are.
Ordered a galaxy phone, company emailed to say it was on its way, a week later they emailed again stating they were awaiting stock this due in about two weeks.
Emailed them to say I needed a phone asap and they agreed to refund, following a month of waiting no refund, emailed them again and they informed me that "they" were in dispute with "worlddpay" and to try and claim the money off my bank.
Luckily I made the initial payment with my HSBC Visa credit card,
Following a conversation with HSBC they undertook an investigation with worldpay, one day later I was given the full refund. So if it had not have been for my HSBC credit card I may have potentiality lost a few hundred quid.
So in a nutshell avoid DCdigital.co.uk 😡
but a big thanks to HSBC bank Visa👍

DOMINIC PERHAPS IF YOU ANSWERED YOUR PHONE INSTEAD OF PUTTING IT DOWN EVERY TIME WE COULD DISCUSS, BUT SEEING AS ALL YOU DO IS PUT PHONE DOWN MAKES IT VERY DIFFICULT. AS WE HAVE DONE 7 LOADS OF 2NDS AND RETURN TV'S FOR YOU WITH CLEAR AND FULL PROOF OF DELIVERIES I FIND IT VERY HARD FOR YOU TO SAY THAT WE ARE S..T????

BUT AS YOU ARE NOT PREPARED TO TALK THEN I WILL POST ABSOLUTELY WHAT I LIKE TO YOU PAY YOUR DEBT

**AVOID THIS COMPANY!!!**** they are the same as a company called 'Go Digital Warehouse' -I didn't realise until it was too late!!!!!
Would leave a negative score if it was available.
After seeing mixed reviews on trust pilot I decided to give Go Digital Warehouse a chance. HOW WRONG WAS I!
I bought a new tv from them on 11th August for £279.00. Received an email estimating delivery for Friday 19th. Then had a subsequent email from them saying delivery would take place on Thurs 18th.
I booked the 18th off work to be able to take delivery but it never came. At 5.02 pm I received an email stating delivery would now take place on the 19th. So I called my boss & booked that off as well. It got to 3pm & there was no sign of it arriving so I rang the customer service department to enquire. I explained I'd been given the 18th as my delivery date but was still waiting, the 'advisor' said he'd send me a firm date as this was only estimated. He proceeded to argue with me about dates & I got nowhere- this is a very simplistic description of this phone call.
I later received an email stating my tv had been damaged and they didn't have another of this type to offer me. I replied asking for a refund.
It is now 4th September & despite chasing this & receiving a reply to say my refund had been completed it is still not in my account. I have reported this company to my bank who have thankfully refunded the money and are looking into it.
I asked Go Digital how to complain and they told me to send it in an email- which I did. They then told me to send a letter ... is an email not the same thing as a letter??? The last communication I had was telling them I was giving them a chance to redeem themselves before I left this feedback. Still no reply or refund.
I'm sure they will leave a reply to this saying the feedback has been left for the wrong company- I promise you it hasn't! I have never left feedback on a company before but felt as I purposely researched them on Trust Pilot before making my purchase, I needed to speak up.
*****ORDER FROM THIS COMPANY AT YOUR OWN RISK! CERTAINLY DO NOT PAY BY BANK TRANSFER AS YOU WILL NOT BE COVERED!!!!!*****

DO NOT BUY ANYTHING FROM THIS COMPANY!!
THEY ARE FRAUDSTERS!!!
PLEASE LISTEN TO ME!
THEY PROMISE DELIVERY WITHIN 7 DAY!!
NO WAY MORE LIKE 14-19 DAYS!!!
AND GOODS GRADE A!!!
NO WAY!!
MY PHONE I PAID NEARLY £500 FOR WAS NO MORE THAN GRADE D!!
SCRATCHED FACE AND CRAP BOX!!
DO NOT BUY FRO THIS COMPANY!!
I COMPLAINED BUT NO COMPENSATION, NO OPLOGY. NOTHING!!
DO NOT BUT FROM THIS COMPANY!!!
CROOKS!!! CROOKS!!!!

This is a criminal company. They sell broken tvs to people and don't provide any refund. They are totally breaking the law. I am in contact with the courts, visa and citizens advice and they are already aware if this companies fraudulent activities. They delivered be a broken tv and refuse to replace or engage is any kind of customer service. Disgraceful. Do not purchase from this co.pany or any of its similar "sister" fraudulent companies

Absolute shambles of a ‘company’!!
Cancelled my order after failing to keep to 2 delivery dates. Told to wait 14 days for my refund; after countless phone calls and unresponsive emails received a partial refund over 3 weeks later.
Since emailed asking where the remainder of my money is... surprise surprise no reply. When somebody does answer the phone I quizzed the receptionist to find out he doesn’t have a computer and can’t transfer calls, so writes notes in a piece of paper!

Order number 20668 I would appreciate the rest of my money please

I bought and do the cancellation of my order on the same day.

Its already more than 14 days f4om the cancellation date, but got nothing for my refund. This is my order number 21049.

Please do clarification immediately!

STAY WELL AWAY or RISK LOOSING WHAT YOU PAID..
They sells TV's - encouraging you to pay by BACS method savings 10%. This way you cannot get the money back from your card company.

I used the small claims court which i did to get a full refund, he suddenly paid in full on receiving it. If you are having trouble as nearly everyone is who associates with this company.

WHAT HE DID....
The TV I ordered arrived more than 3- 4 weeks late after constant calls to him.. Then a new looking box arrived - inside was a tattered box with much broken glass, not the TV i ordered but a cheaper model with an invoice to someone else inside who had returned it. Total shock. I called him and he said because it was signed for I could not get my money back. He clearly is not familiar with the consumer act.
Judging by the number of complaints on hereI, nearly everyone has had a similar experience on here, so steer well away. BUY FROM A REPUTABLE COMPANY.

I have placed an order with DC Digital and must admit to getting a little concerned, I paid via bank transfer on June 30th and had an estimated delivery date of July 11th, on the 11th I rang (several attempts) and asked if the delivery was indeen today....yes it was he said, and was 7am to 7pm but driver would call me when an hour away....so I sat and waitied, and waited, I emailed again in the afternoon and had an email back from 'Matt' saying he would update me via email asap....he didn't. I tried to contact again as the 7pm deadline was looming and the phone lines were closed, so I emailed and went via the website and left a several voice messages. No TV arrived (now I had a feeling this would be the case as was England playing at 7pm kick off in the world cup) I have heard nothing in response to all the attempts at contact today, so after 11am called ( many many times) again, finally got hold of a girl, who said she was only answering the phones and taking messages and could not give any answers at all as to where my TV, delivery or money was.....I gave her my details, she said she would pass on to the right department and hopefully someone should get back to me before 5 today! Hopefully??? and how does it take 6 hours to respond to a customer who's paid and delivery failed?? awful customer service thus far.....I took a day off work, sat in 12 hours, after phoning to check.....paying promptly....back in June! - after reading the other reviews I am very worried, hopefully I do receive my fully working, undamaged TV ASAP and can update this accordingly.

Please read on to learn more about my experience with DCDigitalTv.co.uk

They have been the most frustrating company to deal with. I had issues getting a refund from them for an order that was cancelled before it had even been shipped.

On 21st june they accepted my cancellation request for an order from 14th June that hadnt shipped and advised via email that they would provide a refund within 14 days via bank transfer.

No refund was received by 5th July so I attempted to contact via phone and email. On the rare occasion I got through on the phone I was only able to speak to reception. They will not pass calls onto the relevant department but advised they would ask someone to call me back. No call back received.

When I emailed I received automated response saying a reply would be expected in 24-48 hours. Follow up emails to my requests would then apologize and advise that a cheque would be posted.

I continued to question them why no update was received on why my refund was over the agreed 14days and not via the agreed bank transfer method. No replies would be received to these questions

Further calls to reception (twice a day) uncovered that they would only provide refund by cheque but they did not confirm when this would be sent. I continued to push for a bank transfer (as is my right as this was the original method of payment) but an email from their finance team advised that their bank advised them against this.

In order to resolve the matter I sent a 'letter in advance of small claims' (template can be found on 'which' uk site) and posted updates of my experience on Trustpilot in an effort to gain their attention as no conformation of bank transfer or cheque being posted was received and the case was now 7 days over the agreed 14 day refund period.

This appeared to work as I received a call on 12th july from a senior person in the company. I'll not go into detail of what was discussed on the call as it was heated at times and not a pleasant experience.
They started by saying they had done nothing wrong and that the refund was processed within 14 days, and a cheque had been posted 2 days ago. I pointed out that no confirmation had been provided, that even if it had been posted 2days ago that it was still outside the 14 day period, and that the method was not the same as that used for payment. The person only then apologised and advised that this had been an administrative error on their part and to look out for the cheque in the post.

Within the hour a follow up email was received from the company apoloisiapo again and confirming that a bank transfer was on its way.

I'm relieved that this ordeal is now over but thought it necessary to share my experience. I hope that this is an isolated incident.

Please learn from my experience and do your research before committing to buy. If you do chose to purchase from them then be cautious about using the bank transfer option.

DIRTY VERY DIRTY SCAMMERS

STAY AWAY

DO NOT BUY ANYTHING

REPORT THEM

If you like getting screwed over, use this company! They don't care about there customers at all!

Stay well clear of this website.
you will be told what you like to hear and never recieve goods anyting like what was promised.
i purchased what was supposed to be a A-grade tv which was just a display item with no damage and no missing spare parts.
what i received was TV with a scracth + chip on the screen (bleeding white light) and no remote.
i opened the package while on video as proof but still ended in vain with no refund.
Loss of time + money + mental peace + faith on online people (unfortunately).

Donot buy anything from here and please spend you hard earned money wisely.

THEY WILL RIP YOU OFF!!! DON'T BUY FROM THEM!
Bought 2 TV's from the since January,they delivered one wrong TV and one damaged TV many weeks later ..I told them..they took forever to reply .. eventually repiled and ask me to send a picture of the wrong TV and damaged TV..I did that and it took forever to ask me to send it back via their recommended courier..on sending it bad ..they claimed the damaged TV was damaged on getting to them and they claimed the courier company did the damage and ask me to claim from courier company.. until date they have refused to send evidence of the damage to me or the courier company.
My solicitors managed to get a refund for one of the TV (the wrong TV) and they are filling in a county court claim for the other TV ...they claimed is damaged and not able to provide evidence...if they have done similar thing to you ..get in touch ...I think they need a class action against them ....

Be VERY VERY Wary before using this company. They delivered the wrong TV, originally insisted it was correct, but on production of evidence agreed to collect the TV and issue a refund. Once they had the TV back they then refused to make the refund leaving me with no TV and no cash. I had to take them to the small claims court to get my money back - I'm not sure what information is available but please refer to case number D4QZ3R4K for the public record of the judgement in my favour.

If you do feel compelled to use the company make sure you record absolutely all details of the transaction. I was lucky enough to have taken some screen grabs etc. but ultimately ended up being seriously out of pocket for the best part of a year with the considerable hassle and stress of a court case.

This Company has been reported to Trading Standards

Cowboys Very bad company would not use again terrible service took over month to deliver when they did the Tv was smashed wrong Remote would not return under 14 day policy don't waste your time on this company , this company asks you to inspect on delivery the fault on this tv only shows when its powered up there no way the driver would wait around for 2 hours while you unpack put the stand on and run set up in fact i don't know any courier driver that would ? . I have asked for the Tv to be returned under 14 day returns policy and been told they would not except or sign for it this is your consumer right no refund or Transit insurance has been offered .
I'm now being told by the company I'm deceiving them
i have reported this company to Trading standards and taking legal acton

Avoid Avoid Avoid
Bought a TV in November that was faulty.
Had to return it at my cost of £70 and was promised a replacement.
After two months waiting and another no show for delivering they agreed a refund.
This was 3 weeks ago and still no refund done!
Avoid Avoid Avoid!!!!

I was nervous about buying our graded TV from DC DIgital and even more so after reading the reviews but I experienced a very good service. The TV took 12 days to arrive but I was well informed of my order process by email. The company used for delivery was in contact on the day of delivery. The TV was well priced and boxed as new and in excellent condition(49inch 4k Sony). The screws for the stand were missing and I emailed them and they arrived within 48 hours, excellent. Speaking to them on the phone is limited but helpful. 5 year guarantee is with DC Digital themselves not Sony and I am waiting for any paperwork regarding this. I would use this company again.