Radius (Ireland) Reviews 1,013

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and helpfulness, often highlighting their focus on finding the best solutions. The customer service is frequently described as excellent, with many people appreciating the quick response times and the efficient, friendly manner in which their queries are resolved. The overall service and user experience are also highly regarded, with many finding the setup process quick and smooth. However, some customers also noted issues with the online service, mentioning non-responses to online queries which necessitated phone calls to customer service. A few people also felt that their queries were not handled well, and some expressed dissatisfaction with billing and customer service.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, efficiency, and... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the clear explanations, lack of... See more

Response time

People report positive experiences with response times. Many customers praise the swift and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Thank you.. Cian Flaherty great service, he was knowledgeable, professional, and genuinely focused on finding the best solution for our business needs. Everything was explained clearly, there was no... See more

Company replied

Rated 5 out of 5 stars

I had issues with my fuel cards which was a technical issue and I was dealing with a lady ( Ciara) who was of excellent help solved my problem in minutes. She is a pleasure to deal with and so pro... See more

Company replied

Rated 5 out of 5 stars

Great team! I've been working with Radius six months now, and everything has been perfect - no issues at all. They're always quick to reply to any questions, and the service is very professional. E... See more

Company replied

Rated 5 out of 5 stars

I called Radius Velocity yesterday regarding a service charge fee after a failed direct debit. Cian was of great help; he pleaded my case with the manager, and the penalty was reversed as a goodwill g... See more

Company replied


Company details

  1. Fuel Supplier
  2. Business to Business Service
  3. Diesel Fuel Supplier
  4. Payment Service

About Radius (Ireland)

Written by the company

Complete Fuel Solutions
  • DCI is Ireland’s leading fuel card network providing innovative and bespoke fuel management solutions to 49,000 customers, from one vehicle to large fleets, petrol, diesel, hybrid and electric, we have the solution for you.
  • Complete Network Coverage
  • We offer the largest network of any fuel card provider with 1,900+ sites offering full geographical coverage across Ireland, including HGV, 24-hour and branded sites. EV customers have 1,400+ charge points, making DCI the ideal solution for mixed fleets. European haulage customers can access our 10,000+site European network.
  • Complete Account Control
  • Our award-winning account management software Velocity comes standard with all our accounts and provides a complete overview of your fuel cards, telematics and costs. Enabling you to spend less time on administration and more on your business. Velocity will maximise your fuel efficiency and increase driver safety, lowering your risks and business costs.

    See all fuel cards


  • Contact info

    4.6

    Excellent

    TrustScore 4.5 out of 5

    1K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Replied to 100% of negative reviews

    Typically replies within 1 week

    How this company uses Trustpilot

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    Rated 5 out of 5 stars

    Excellent Customer Service

    Ciara in Customer Services was extremely helpful and sorted our issue instantly!

    February 20, 2026
    Unprompted review
    Radius (Ireland) logo

    Reply from Radius (Ireland)

    Good Morning, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Ciara.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    customer service excellent

    Contacted customer service and it was very easy and quick to resolve my query- thank you Ciara Keating

    February 20, 2026
    Unprompted review
    Radius (Ireland) logo

    Reply from Radius (Ireland)

    Good Morning, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Ciara on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Quick & Efficient service

    Quick & Efficient service.
    Dani was a great help & showed superb knowledge of the product.

    February 19, 2026
    Unprompted review
    Radius (Ireland) logo

    Reply from Radius (Ireland)

    Hi Darren, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Dani on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 4 out of 5 stars

    I had an issue with my invoice

    I had an issue with my invoice . I emailed and go at response and solution within a haf hour and a very helpful assistance

    February 18, 2026
    Unprompted review
    Radius (Ireland) logo

    Reply from Radius (Ireland)

    Hi Kenneth, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Thanks Niamh!

    Niamh was very responsive and efficient in dealing with an issue we had.

    February 18, 2026
    Unprompted review
    Radius (Ireland) logo

    Reply from Radius (Ireland)

    Good Morning, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Niamh on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Had an issue

    Had an issue , got through to Rochelle in customer service , pleasure to deal with , came back within the hour with a follow up email to let me know issue was resolved , great service.

    February 11, 2026
    Unprompted review
    Radius (Ireland) logo

    Reply from Radius (Ireland)

    Hi Hugh, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Rochelle on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 4 out of 5 stars

    I was very happy with the help i was…

    I was very happy with the help i was provided with from niamh she was quick with sorting the problem i had and she couldn't be more helpfully

    February 10, 2026
    Unprompted review
    Radius (Ireland) logo

    Reply from Radius (Ireland)

    Hi Francis, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Niamh.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Efficient & Pleasant Service

    Spoke with Ciara Keating, who was very pleasant, approachable, and assisted with my queries in an efficient and calm manner.

    February 2, 2026
    Unprompted review
    Radius (Ireland) logo

    Reply from Radius (Ireland)

    Hi Maura, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Ciara on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Connolly. Rochellle

    Connolly. Rochelle was quick and very helpful for me.
    I asked her questions and she responded swiftly and then taught me how to go about the website. Thank a million Rochelle Connolly.

    February 3, 2026
    Unprompted review
    Radius (Ireland) logo

    Reply from Radius (Ireland)

    Good Morning, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Rochelle on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Trustpilot is assessing this review in accordance with our flagging process.

    Rated 5 out of 5 stars

    I've nothing but good to say about…

    I've nothing but good to say about radius and only reason I'm using them is because of the sales rep Daniel,he never pushed it on me or hassled me when I was thinking if I wanted it or not.had a minor problem (on my end not radius) and Daniel went above and beyond to help,he had the matter solved in mins, cheers Daniel

    February 6, 2026
    Unprompted review
    Radius (Ireland) logo

    Reply from Radius (Ireland)

    Hi Gary, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Daniel on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Very helpful and showed me how to…

    Very helpful and showed me how to access information on the portal

    February 5, 2026
    Unprompted review
    Radius (Ireland) logo

    Reply from Radius (Ireland)

    Good Morning, thanks for your Trustpilot review! We would like to express our gratitude for taking the time to share your feedback. We are pleased to hear that your experience with our services met your expectations.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 1 out of 5 stars

    Bunch of robbers.likes over…

    Bunch of robbers.likes over charging.very bad customer service

    January 4, 2026
    Unprompted review
    Radius (Ireland) logo

    Reply from Radius (Ireland)

    Hi Redmond, We are sorry to hear about the experience you have received. We would like to thank you for giving us the opportunity to investigate your query further. Should you need further assistance, you can contact us at customerservices.dci@radius.com with your account number and we will work with you to resolve any issues as quickly as possible.

    Kind Regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    I dealt with Rochelle Connolly

    I dealt with Rochelle Connolly. Rochelle was very helpful, great service throughout and sorted out my account queries no problem at all.

    February 4, 2026
    Unprompted review
    Radius (Ireland) logo

    Reply from Radius (Ireland)

    Hi Dolores, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Rochelle.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Rochelle was very helpful and friendly…

    Rochelle was very helpful and friendly when dealing with one or two requests I had in relation to my account.

    February 4, 2026
    Unprompted review
    Radius (Ireland) logo

    Reply from Radius (Ireland)

    Hi Shane, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Rochelle on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Good Service.

    Phone answered swiftly by very nice man called Dani. He helped me with all my queries efficiently and was friendly, he wanted to help.
    Best thing about our fuel card is the 2cent off diesel pump price. Sometimes they nudge this up to 4cent off. It's good. They also have flexible billing for if you are on a tight budget.

    February 4, 2026
    Unprompted review
    Radius (Ireland) logo

    Reply from Radius (Ireland)

    Good morning Sarah, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Dani on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Rochelle Connolly the customer service…

    Rochelle Connolly the customer service agent I was connected to was a joy to deal with, she had my issue sorted in minuets and was very polite and courteous, hopefully i get her every time I need to call.

    February 3, 2026
    Unprompted review
    Radius (Ireland) logo

    Reply from Radius (Ireland)

    Hi Pat, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Rochelle.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Very happy customer service experience.

    Rochelle was very helpful today in assisting me with issues relating to my account. Thank you.

    February 3, 2026
    Unprompted review
    Radius (Ireland) logo

    Reply from Radius (Ireland)

    Hi Christopher, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Rochelle on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Needed help reviewing my online…

    Needed help reviewing my online invoices. Rang customer care and expected a long wait! Call was answered very promptly and spoke with Rochelle. Her knowledge of their online system, attention to detail and pleasant yet professional approach made this a very positive experience.

    January 29, 2026
    Unprompted review
    Radius (Ireland) logo

    Reply from Radius (Ireland)

    Hi Tony, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Rochelle on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Ciara is very considerate and was…

    Ciara is very considerate and was patient and helpful with me on our call, thank you Ciara!

    January 20, 2026
    Unprompted review
    Radius (Ireland) logo

    Reply from Radius (Ireland)

    Good Afternoon, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Ciara on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

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