Anycubic Deutschland Reviews 427

Fast, competent help, friendly email contact, quick processing.

The service and support are simply fantastic.

Thank you so much!

I needed a spare part for my Cobra 1S combo printer.
One E-Mail to the support team was sufficient to get everything clarifyed. On the following day the spare part has left Anycubic and arrived within one week (from China to Germany). Perfect support - ultra fast handling.
Thank you!

Very great support. Printer didn‘t work because of an issue with the extruder. The support was very kind and analyzes the issue soon. They send immediatly some parts and gave a very good explanation to change it.
Now the printer works without any issues

I contacted support because of a technical problem with a printer. They responded very quickly and efficiently and immediately sent the replacement part.

I bought the Anycubic Kobra S1 Combo on the recommendation of colleagues who already have years of experience in 3D printing and with the Anycubic brand. A huge thank you for that!

The setup was absolutely straightforward and done in no time, so I was able to get started quickly. Since then, the printer has been in use almost daily and delivers very good results. The handling is intuitive and the software runs amazingly stable and reliable.
Conclusion: The price-performance ratio is unbeatable. If you are looking for a reliable printer that simply works, this is the right choice. Worth every penny!
A clear recommendation to buy.

Very good support. Friendly and helpful.

Spring last year I´ve bought my first 3d printer - the Kobra 3 Combo. My impression of the hardware is very positive, it´s working fine, delivering good results.
Finding the right slicer software was not so straight forward. There a two different versions, where the one, that is installed as standard is not the newest one. Directly after installation it asks you to install a newer one?!
Anyhow. The support for the software at that time and a hardware issue now was very good. I got answers within a working day, just delayed due to the time shift. My HW problem was solved, I will receive a free spare part.

The support was quick and able to help me well. Before closing the ticket, they asked if I needed any further help with my problem.
Thank you.

The ACE had a breakdown during the warranty time. Very fast support, exzellent Customer Service.

I bought a Kobra 3v2 Combo to start 3D printing, and it printed very good! Then, after almost 500 hours, I had a clogging error and in the aftermath the hotend and cooling fan were damaged.

Anycubic's Service Department offered to send me free replacements, which I am now waiting for. Of course I give them 5 stars after they asked me to fill out this trust pilot.

Thank for solving my problem. Everything fine

Support is Always very helpfull . They try to solve any Problem very fast .

I had a few issues with my Kobra 3 Max, but Anycubic’s support was excellent—straightforward and quick to send replacement parts. I’m giving 4 stars instead of 5 only because the initial print quality required some work.

The Anycubic Slicer defaults are a good start, but for the best results, I recommend switching to Orca Slicer and performing a full calibration. Since doing that, the print quality has improved significantly! Pro tip: Use 3D adhesive spray to prevent warping on large prints. Overall, a solid machine once dialed in!

Exceptional customer service.
My Kobra S1's hotend broke. Didn't even take them 12 hours to respond and offered to send me a new hotend. Speaking of the Kobra S1. Definitely the best FDM printer I had so far. Prints great right out of the box without any calibration needed. Been using the presets for 50 hours of printing and had zero fails.

Previous encounters with the CS were great too. Issues always get resolved within days, usually with a free spare part accompanied by a video guide of how to install it.

Quick support that solved my problem without a hassle, really great! :)

had a small problem with my printer when a piece was damaged by me. Very fast response and help.

Recently, I experienced a malfunction with my Anycubic Kobra 2 Max that initially slowed me down. However, Anycubic’s online support absolutely impressed me:

Fast response time – I received helpful feedback within a very short period.

Competent assistance – the support staff were highly knowledgeable about the device and provided clear step-by-step instructions.

Friendly communication – I always felt taken seriously and well supported, without generic phrases.

Effective problem-solving – thanks to their guidance, I was able to quickly fix the issue and get my printer running reliably again.

I am truly impressed by how professional and customer-oriented the support team works. This is exactly how service should be:
straightforward, solution-focused, and friendly.

Conclusion: Anyone who owns an Anycubic Kobra 2 Max can rely on first-class online support in case of problems.

Got a problem. Wrote them. Problem solved. Really easy and fast!

Had an issue and contacted support (on a weekend.) Got a response Monday that the parts that were the problem were being sent out-no arguing, no fuss, just actual 'support' to get the problem resolved.

All too rare these days, and really makes me glad I chose Anycubic for my printer platforms.

Fast response time, even with time delay
Top knowledge
Fast delivery