Anycubic Deutschland Reviews 425

Fast Help with no problems. Thank you.

Unfortunately, I can only give one star. Otherwise, I would have given zero. The printer is getting worse with every print. It's working less and less, and it's simply no fun to print anymore when there are constantly new error codes. Customer service is not very helpful and only standard texts. They haven't sent me the replacement parts that was promised. And there are constantly new errors, and now I'm supposed to pay and buy the replacement parts myself. I would never buy another Anycubic printer again!!!

Quick and friendly support for my problem with ACE Pro 👍

Quick and uncomplicated support.
The contact was nice and very friendly.

I am extremely satisfied. Whenever I had problems, I received immediate help and a response as quickly as possible.

Great Support. I'm really impressed by how kind and fast the support-team reacted. I had a defect on my Hotend on an Anycubic Kobra 3, and i have to give the Kudos to the people at Anycubic to resolve this problem as fast and as kindly possible. Great Job!

Support is fast and friendly! Thats all what i wish for when i got an issue with a unit, Unit prints flawless as expected!

We are currently using two Anycubic Kobra S1 printers and three ACE (Anycubic Color Engine) units – unfortunately, our experience has been consistently disappointing:

Two out of three ACE units are already defective. One suffered a broken drive belt (for the second time!), and another had a complete failure of the filament sensors and the "Driven Wheel Components" module.

Additionally, one printer’s mainboard had to be replaced.

In total, we have experienced more than 8 failures across these devices in a relatively short time.

Spare part delivery is extremely slow. We are still waiting for parts from previous support cases, with no real update, apology, or compensation.

While support is technically reachable, the response is slow and unhelpful – no goodwill gestures or proactive assistance have been offered.

As a business, we rely on hardware that’s dependable. Compared to other brands (like Bambu Lab), Anycubic falls behind: we receive replies within 24 hours and spare parts within 3 days from Bambu Lab.

Due to this ongoing frustration, we’re seriously considering selling the existing machines and will not purchase the new Kobra S1 MAX, as we expect it to have the same reliability issues.

While the print quality is acceptable, reliability, build quality, and customer service are simply not suitable for professional or even demanding hobby use.
What could have been a strong partnership has unfortunately turned into a major disappointment.

– Klemmbausteine-Technic-Sale

had a problem with the extruder and print head board on my printer and support supplied me the parts free of charge, shipping was decently fast.

Had the problem that the aftermarket Hotend got stuck in the heat dissipation block. So I needed a new Block but didn‘t find it anywhere to buy. So I contacted the support and they sent me all the parts needed and more for free. VERY NICE!

Super helpful post support (login first). This is my second printer from them, (and third in the family), and would order from them again.

Good product for a good price.
Verry friendly, competent and fast support team.

In July I bought a Kobra 3 V1 Combo and I was so pleased with it, that a couple of weeks later I ordered another V1 Combo. To my surprise, Anycubic contacted me to let me know that the V1 is no longer in stock and I will be getting a V2 instead. Lovely machines, I use them daily. They're the most affordable multicolor printers I know of and they do a great job!
The support is also top tier! Lately I started having issues with the ACE units, but I've sent an email with a video to the support team and in less than 24 hours they dispatched the replacement parts I needed. A big thank you to the support team, especially David!
I totally recommend Anycubic to everyone, they won't regret it! I bought mine after hearing from a friend who had 3 already. My next printer will surely be an Anycubic, but I don't know yet if it's going to be a Kobra 3 Max or one of the resin printers (I'm still scared of resin printing).
10/10

Review for Anycubic:
I’m extremely satisfied with Anycubic. The customer service is very friendly and responds quickly. The quality of their printers is truly impressive.
My printer (S1C) has run flawlessly for the first 1,000 hours of printing, and only now did the hotend start showing signs of wear replaced it, and it’s back to printing perfectly.
The build quality and reliability are outstanding. Absolutely top-notch highly recommended

I am thrilled with Anycubic's 3D printers. Everything works smoothly, quickly, and very reliably. I now own my third printer from this brand and can recommend them without hesitation.
The support is also first-class and was able to resolve my issue wonderfully in a very short time.
Great—keep up the good work!

Thanks to Mr.Ranson, and other from support.

Good and helpful support, and very fast shipment with tracking of spare parts. They stand behind their products. I am happy so far.

Excellent customer support! They’re fast, friendly, and really care about finding a solution. Replacement parts were sent immediately and they kept helping until everything worked perfectly.

I bought a kobra 3 combo one year ago and it did very few manteinance for most of the time. Just a couple of changed nozzles here and there. In the last 2 weeks I have had more serious issues but with the help of the customer service I was able to solve them and continued using my printer. In conclusion, I am very happy with the product and the customer service till now.