I was in debt and went to CA Brent I was very happy with the services I received to help me improve my health and my life.If I did not receive the help I did from Melissa, I do not know what I would h... See more
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Very helpfull Staff, helped me out fully, dealing with me very politely, Adviser Name : Kalpamayee Das Parija, Nucleus Legal Advice Centre, DFA, The Lido, 63 Mattock Lane, London, W13 9LA. My name i... See more
I had an excellent experience with an advisor at Citizens Advice Lewisham recently. My caseworker, Vesna Cvetek (MIMA Cert, Debt Free Advice Project), was incredibly helpful and went above and beyond... See more
I was apprehensive 1st but I'm glad I got help from here. Kalpamayee was considerate regarding my problems, I didn't feel like I was being rushed just to finish appt quickly. She made calls on my beha... See more
Company replied
Company details
Written by the company
Debt Free Advice is a coalition of charities led by Toynbee Hall that provides free, expert advice to everyone with problem debt. We're here to help you with any money worries you may have. We'll work to prioritise your bills and debts, write letters on your behalf, and advocate for you.
Contact info
United Kingdom
- debtfreeadvice.com
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Yvonne was absolutely amazing.
I saw Yvonne as I had been fighting an unwarranted parking fine. Months of headache and threats from the private parking company.
Yvonne dealt with my situation quickly, professionally and with such kindness. She sorted the problem out straight away.
No more headaches from the nasty parking thugs.
Outstanding service from Yvonne.
October 17, 2024
Unprompted review
Reply from Debt Free Advice
Thank you for the wonderful review and for taking the time to share your feedback with Citizen Advice Bromley. We are ecstatic that your expectations were met - and Yvonne was helpful!
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Kalpamayee was very helpful towards our…
Kalpamayee was very helpful towards our problem and the difficulties we had. Very kind and thorough with the solutions.
October 29, 2024
Unprompted review
Reply from Debt Free Advice
Thank you for the wonderful review and for taking the time to share your feedback with Kalpamayee. We are ecstatic that your expectations were met - and we were able to assist you!
Kalpamayee Das Parija was great today…
Kalpamayee Das Parija was great today and has helped me and my famiy out greatly. Thank you for your help.
October 29, 2024
Unprompted review
Reply from Debt Free Advice
Thank you so much for your positive 5 Star rating on your recent visit to Nucleus - we're happy Kalpamayee was helpful!
Kalpamayee
We would like to thank the staff at debt advice for their suggestions and support in helping us in practical ways in managing our debts.
Thank you
October 15, 2024
Unprompted review
Reply from Debt Free Advice
On behalf of us all at Nucleus – we would like to thank you for sharing this great review. We are thrilled that you had a great experience and Kalpamayee was helpful!
Thank you .
I am so pleased the person [ listed below ] took my case and is helping me solve a problem.
Kalpamayee Das Parija - MIMA
Debt Advice Caseworker
Nucleus Legal Advice
I appreciate the quality of the interaction. Thank you.
October 22, 2024
Unprompted review
Reply from Debt Free Advice
Thank you for the wonderful review and for taking the time to share your feedback with Kalpamayee. We are ecstatic that your expectations were met - and we were able to assist you!
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Great service
I am very happy with this appointment. I am very happy with the service. Shabana has lot of experience and has given good advice and told me pros and cons of all the options
October 23, 2024
Unprompted review
Reply from Debt Free Advice
Thank you so much for your positive 5 Star rating on your recent visit to Barking & Dagenham - we're happy Shabana was helpful!
Shabana was polite and explained things…
Shabana was polite and explained things clearly and repeated thing that I didn't understand
October 18, 2024
Unprompted review
Reply from Debt Free Advice
Thank you so much for your positive 5 Star rating on your recent visit to Barking and Dagenham - we're happy Shabana was helpful!
Kalpamayee
Kalpamayee advised me on the documents I’ll need and helped me in this complex process. Furthermore she supported me in connecting me to community support and was very professional with my case.I’m very grateful to her support
October 15, 2024
Unprompted review
Reply from Debt Free Advice
Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Kalpamayee. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.
I like the attention given to me to…
I like the attention given to me to explain everything and the fact that she wanted to help me as much as she can.
But unfortunately the reason I called was not treated as I would like.
October 17, 2024
Unprompted review
Reply from Debt Free Advice
We really appreciate you taking the time to share your review with us
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Excellent Service
She did everything I needed and explained the process, step by step and very clearly, her methods were also very good.
October 15, 2024
Unprompted review
Reply from Debt Free Advice
Thanks for the awesome review, Nahed! We work hard to meet expectations like yours, and we’re happy to hear you had a good experience.
Kalpamayee was very emphathetic and…
Kalpamayee was very emphathetic and understanding throughout the process, greatly helped me with my matter. She has got great knowledgeable. I am thankful for the help I received.
October 15, 2024
Unprompted review
Reply from Debt Free Advice
Thank you so much for your positive 5 Star rating on your recent visit to Toynbee Hall - we're happy Kalpamayee was helpful!
Hi my experience was great with mrs…
Hi my experience was great with mrs kalpamayee she very help me
October 9, 2024
Unprompted review
Reply from Debt Free Advice
Thank you so much for your positive 5 Star rating for your recent visit to Nucleus
A visit to Kalpamayee at Nucleus Chelsea, London.
I visited Kalpamayee at Nucleus in London with an out of control debt problem of many creditors, in 1 session of an hour Kalpamayee managed to fully assess my financial situation a gave very sound advice which I followed, within a few days my creditors were all happy with the plan Kalpamayee had mapped out for me and a month on from that my situation is back under control. Many thanks Kalpamayee!
September 16, 2024
Unprompted review
Reply from Debt Free Advice
Thank you so much for your positive 5 Star rating on your recent visit to Nucleus Chelsea - we're happy Kalpamayee was helpful!
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glad I got help from here…
I was apprehensive 1st but I'm glad I got help from here. Kalpamayee was considerate regarding my problems, I didn't feel like I was being rushed just to finish appt quickly. She made calls on my behalf & rang me 2 days later to give update on what she had done further in helping me. I was in a bad place but I feel like I can breath again knowing someone has my back & I'm not alone. Thank you Kalpamayee for trying to help me.
October 8, 2024
Unprompted review
Reply from Debt Free Advice
Thank you for the wonderful review and for taking the time to share your feedback with Kalpamayee. We are ecstatic that your expectations were met - and we were able to assist you!
Reply from Debt Free Advice
We're happy to see that you had a 5-Star experience at Toynbee Hall Debt Free Advice. Thanks for sharing!
The company did well and I was well…
The company did well and I was well attended to, kalpamayee was very attentive to me and referred me to the person who would help me with the issue I am experiencing. I dislike the company that did not send me directly to the person who helps with undue overpayment.
September 24, 2024
Unprompted review
Professionality.
October 2, 2024
Unprompted review
Reply from Debt Free Advice
Thank you so much for your positive 5 Star rating for your recent visit to Nucleus
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Reply from Debt Free Advice
On behalf of us all at Nucleus – we would like to thank you for sharing this great review. We are thrilled that you had a great experience
Reply from Debt Free Advice
Thank you for the wonderful review and for taking the time to share your feedback with Kalpamayee. We are ecstatic that your expectations were met - and we were able to assist you!
Shola you help me lot thanks you
Shola you help me lot thanks you
September 30, 2024
Unprompted review
Reply from Debt Free Advice
Thank you so much for your positive 5 Star rating on your recent visit to Nucleus - we're happy Shola was helpful!
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