Debt Free Direct  

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Rated 1 out of 5 stars

Con artists. Make out they're there to help, then leave you with not enough money to even feed yourself. Also moved 3.5yrs into the IVA and my rent increased. They refused to renegotiate with my cr... See more

Rated 1 out of 5 stars

I took out an IVA in May 2012 and paid it off in full in September 2013. However, it took these people until August 2014 to close my file as they could not sort out the PPI as clearly their departmen... See more

Rated 1 out of 5 stars

I sent an email requesting information on 22nd July. The reply was a standard we take 5 days to respond email. On the 3rd August I received the reply...a very long 5 days. The email said they want... See more

Rated 1 out of 5 stars

Do not trust dfd never answer call double your payments for no reason. I never missed a payment and they extended from 5 to 6 years. Please do not trust this company.

Company details

  1. Non-Bank Financial Service

Information provided by various external sources

Debt Free Direct has been helping people with serious debts problems since 1997. Throughout this time we have become one of the UK’s largest personal debt advisers helping thousands of people every month. All our advisers are UK based and available to conduct a review without a prior appointment.


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Rated 5 out of 5 stars

A very prompt & professional service

I would definitely recommend this company & there services I had a three week turn around on my IVA application from start to finish. They handled everything for me in a very polite and professional manner & my IVA application was granted by my creditors.

September 5, 2014
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Rated 5 out of 5 stars

You have made me feel extremely happy

I was feeling totally depressed and unhappy with my life, everything was spiralling out of control. I was told about iva how they helped people in my situation. When i made that phone call i was put at ease straight away, they went through everything step by step. By the end of the call i felt like a weight had been lifted off of me. I know they are there to help if i had any questions. So i would say to anyone dont leave it to late. Get in contact with debt free direct and let them help you.

August 29, 2014
Unprompted review
Rated 5 out of 5 stars

A reassuring, friendly service to use when scared stiff and totally confused

After working full time for twenty two years, I fell into debt following marriage breakdown, illness and job loss, having never been in debt before in my life and always having excellent credit. This local company has taken the fear out of my situation by acting on my behalf in an environment I'd never have navigated successfully alone. I'm now in a position where I feel I can continue with my recovery worry-free, and move forward with rebuilding my life with way less stress and anxiety. In addition to this, the information given to me about the processes involved was clear and well explained. On a personal level, the people I dealt with were never less than respectful, friendly and sympathetic, and the understanding and patience shown by them as I struggled getting things done was greatly appreciated. It was good to be treated as a human being throughout, and I'm hugely grateful for that personal touch in particular.

August 27, 2014
Unprompted review
Rated 4 out of 5 stars

Friendly yet professional life changing service.

My IVA application was passed on to Debt Free Direct by Vincent Bond so part of the process had already been completed. I found the whole process much easier than I had expected it would be. Everyone I spoke to was friendly & able to answer all my questions. They were very professional, always agreeing a convenient time to call me & always calling on time. They worked out a very realistic & affordable IVA proposal for me & when this was approved it was like a huge weight had been lifted from my shoulders. I feel I can now move forward with my life instead of treading water or slowly drowning. I would recommend Debt Free Direct to people in a similar situation to myself.

August 26, 2014
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Rated 4 out of 5 stars

Great service

There are Just two things I would like changed;
1) after your paperwork is received I would like to just deal with one person until the meeting of creditors.
2) the process to have gone quicker.

August 13, 2014
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Rated 5 out of 5 stars

wonderful

I contacted debt free direct as i reached my last resort with my unsecured debts. Everytime i contacted dfd i was greeted with helpfull and understanding people who dont judge you but try to help and reassure you. I would recommend dfd to anyone as i would give them 10/10 for the service i was given.

August 1, 2014
Unprompted review
Rated 5 out of 5 stars

Out of world experience

Where do I begin, starting off with the worrying nights not knowing what to do trying to not worry too much because of history of cancer, but then I was browsing through one of the telephone directories and came across National Debt Line who put me in touch with your goodselves. I cannot begin to tell you how ashamed and embarrassed I felt but the team each and everyone of them from start to the actual meeting with creditors could not do enough. How can I explain what I am trying to say they were caring, kind and considerate and each advisor seemed genuinely concerned not just like many advisors they all reminded me of the nurses when I was in the cancer ward each person was dealt with such kindness and concern and that is what your team are from start to finish and I cannot thank you enough.

July 25, 2014
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Rated 5 out of 5 stars

What a relief!

Well I got to the stage where I honestly didn't know which way to turn next - started borrowing from Peter to pay Paul, and so it went on. So I started looking on the internet for some help, and came across Debt Free Direct. No sooner had I completed the questionnaire, the telephone rang and I was immediately put at ease by the calm and considerate manner of the advisor on the other end of the phone. I would have no hesitation in recommending Debt Free Direct to anyone who considers there is no way to turn, they are completely professional, and handled my debt problems in such a way that I wish I had contacted them six months earlier, which would have saved me a great deal of stress and worry.

Thank you most sincerely to everyone involved in my case, I am grateful beyond words.

May 21, 2014
Unprompted review
Rated 5 out of 5 stars

Great supportive service.

Was so nervous making that first call to DFD but so pleased I did. They didn't judge me and I felt supported throughout. With their help I am now able to see a light at the end of the tunnel.

April 29, 2014
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Rated 5 out of 5 stars

Instant reassurance

From the moment debt free direct took on my debts all my problems went away, no more threatening letters or phone calls, just wish I'd spared myself the last 2 years for worry an got in touch sooner!

Would definitely recommend in a heartbeat. Thanks to the debt free direct team who were more than helpful.

April 17, 2014
Unprompted review

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