Con artists. Make out they're there to help, then leave you with not enough money to even feed yourself. Also moved 3.5yrs into the IVA and my rent increased. They refused to renegotiate with my cr... See more
Debt Free Direct
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I took out an IVA in May 2012 and paid it off in full in September 2013. However, it took these people until August 2014 to close my file as they could not sort out the PPI as clearly their departmen... See more
I sent an email requesting information on 22nd July. The reply was a standard we take 5 days to respond email. On the 3rd August I received the reply...a very long 5 days. The email said they want... See more
Do not trust dfd never answer call double your payments for no reason. I never missed a payment and they extended from 5 to 6 years. Please do not trust this company.
Company details
Information provided by various external sources
Debt Free Direct has been helping people with serious debts problems since 1997. Throughout this time we have become one of the UK’s largest personal debt advisers helping thousands of people every month. All our advisers are UK based and available to conduct a review without a prior appointment.
Contact info
Fairclough House, Adlington, PR7 4EX, Chorley, United Kingdom
- customersupport@debtfreedirect.co.uk
- debtfreedirect.co.uk
End sleepless nights
Me and my wife were in good jobs with well paid wages and we're living to our means a few year ago then my job was terminated and had non or little income coming in and start to fall behind in all sorts of debt and just say living and putting food on the table we decide we need help and what a terrific service this company provided from the first phone call until our accepted date over the moon will defiantly sleep better from now on
Knowledge of being debt free in five years,Relief !
What a mess to get myself into . Debt free direct helped me with the solution of an IVA,and in five years I will be debt free. The service was excellent and very efficient from the first phone call, to the meeting of my creditors to get it approved and give me peace of mind. I will recommend their services to anyone I know in the same situation .
Thank you Debt Free Direct !
IVA debt free direct
So far I have recieved the best help advice and support. I'm 100% happy with the service I have been given and look forward to our future relationship.
Honest, trustworthy and
You took the time to cope with the problems my wife threw up, and find ways we could get to a point where you could help us.
Straight forward and friendly service.
I have found that the service and information available by Debt Free Direct to add up to a stress free way of managing debt and planning for the future. Highly recommended.
Brilliant
I would like to thank debt free direct for all the help they have given me for the past few months and helping me sort my IVA out
Thank you very much
fast friendly and stress free
After nearly 3 years of hiding away I finally picked up the phone and made my first call, it simply is that easy I wish I had done it sooner. From start to finish approx. 2-3 months. I can now get my life back on track no more letters or debt collectors. I cant stress enough if you are in this situation don't bury your head like I did but get some advice, the debt does not go away and I came very close to ending my life, but I am so happy now a new chance to a new start. PICK UP THE PHONE PLEASE and make that call.
very helpfull and understanding
debt fee direct are very helpful and understanding with advice which is easy to understand ,they are not judgmental they do not make you feel stupid ,they contact you when they say they will unlike other company's, very professional thank you for your help and advice
debt free direct
well handled and professional wish i had contacted them before now,removed any worries i might have had.Can not thank them enough and would advise anyone who is in my position to take up their services
Brilliant Service Brilliant Staff
From the first call ALL staff were so helpful and informative. Thanks to everyone for making this very difficult situation much easier to deal with.
Peace of Mind
I was treated with respect and understanding from the very first call to Debt Free Direct. Every member of the team was extremely helpful and answered all my questions even the simplest.
Thank you for making the whole experience so simple, calm and straightforward from beginning to end.
Very good and understanding
I found all the people I spoke to very helpful and friendly and explained every thing very clearly
Very friendly call staff
Would recommend to friends and family, very efficient service provided.
Stress free at last
Debt Free Direct was very east to talk to and didn't make you feel ashamed for getting into debt.
They listened to all our financial issues and came back with a package that suited us.
CLEAR IT OUT,CLEAN IT UP,WITH FULL SUPPORT
YOU DO YOUR BEST TO SORT THINGS OUT,BUT THINGS JUST GET MORE DIFFICULT.THE TEAM OF PEOPLE MAKE IT CLEAR AND CLEAN AND FAIR FOR ALL PARTIES.I FEEL I,M DOING MY BEST TO PUT THINGS RIGHT .WITH THE BEST POSSIBLE TEAM.THANKYOU
Great company to deal with
I found this great company to help you with money problems hear is the number give them a call
Friendly and competent staff
I have been with Debt Free Direct for over 2 years trying to get my finances sorted and they have been helpful for all of this time. Halfway though my problems, I contacted one of the charitable organisations doing the same work and they were completely unhelpful and unable to deal with my ongoing problems. Debt Free Direct have been knowledgeable and supportive every step of the way. I would recommend them to anyone suffering debt problems.
Excellent service from start to finish
Hi, I found myself in the undesirable position of having to sort my finances out following a break down in a relationship. It was not an easy time to say the least. But having Debt Free Direct on side to deal with the financial side of my situation, making the process so easy I don't feel I have to do very much at all, other provide information that most of us have to hand anyway. I would totally recommend Direct Free Direct and if you ever find yourself in a position of owing debt you cannot manage and are getting worried and it is affecting your life give them a call, don't wait believe me it will be worth it.
Good luck if you take this route, you won't be disappointed.
Dont delay, call today, put your life back on track
Everything was explained to me in detail, giving me understanding of my options, everyone i spoke too were very polite and did'nt make me feel bad about my debts. I would recommend anyone who has got themselves in deep water and unable to see a way out to give the team a call. I was kept informed every step of the way, contacted via email, text message or phone call, brilliant service.
I would like to finish by saying a big thank you to all.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








