Decathlon España Reviews 1,849

Traditional shop is allright, but online shopping is weak. Especially returns are a nightmare. Even though my return was accepted, I have still not received my money back in 3 months!
Exchanged emails with Customer Service, but only got useless answers from robots.

this place is a must-visit for every outdoorsy person… their selection of equipment is top-notch, catering to both seasoned athletes and weekend warriors. I found the prices to be super competitive, and the staff are incredibly helpful and friendly—they really know their stuff! Every time I go, I leave with not just what I needed but also some great tips for my next adventure

went there to get bike I didn.t buy there fixed...the persons of the workshop we're very friendly and helpfull...was great...Two hours later my bike was ready!!!!!!great guys!!!!!

I purchased a padel racket from the Decathlon website and paid via the website only to be told the racket would be supplied via Padel Market their partner supplier. The item which arrived on time however was damaged. I raised a ticket with padel Market to which the asked to see photos which I supplied the same day and have not had any response from them or Decathlon since. They have totally ignored me. All I want is the item I ordered not a damaged one

I purchased it because it was shown in the app as click&collect the same day in the nearest store; however, after paying, they sent me an email saying its availability was the following week.

The order arrived so quickly! It was packed very carefully and the product was of high quality. Thank you guys! 10/10

I have bought many items from Decathlon over the last few years, both online and in the store (Finestrat). I have never had any problems, goods delivered on time, friendly staff, no problem with returns. Their products are good value for money if you select carefully and take advantage of sales and special offers. I'm surprised to read so many negative reviews.

Bought a pair of binoculars and they had it delivered very quickly, in fact, one day earlier than the expected date. Which came as a big surprise especially when looking at the negative reviews here

They use the worst shipping company in the world so don't expect to receive any online orders on time or at all

Ordered Padels on my vacation sinec delivery was 1 day hahahahaha, funniest joke I ever heard but it went over my head at the time. Now I am home and after a month it still didn't arrive at the adress. Contacted my local Decathlon and they said to take it up with the Spanish Decathlon, but they never even answered my mails.

Horrible experience. I ordered a bike for my daughter's birthday. After 10 days, its still not delivered. Her birthday was yesterday. Decathlon keeps saying they reached out to the delivery company but don't solve anything. I had to explain to my 6 year old that she didn't receive her gift because of Decathlon. I will NEVER IN MY LIFE order anything from them anymore.

Went to buy a lock and some tubes at decathlon la Zenia this morning, I cycled down on my racing bike approx 6k worth and asked the security man could I leave it in the shop so not to be stolen outside , he duly said I could , as I proceeded to put the bike where he told me , another staff member said I couldn’t leave it inside and then told me to get out of the shop , 5 mins it would have taken to buy the lock ,his highly ignorant attitude won’t get me back there again , 0 stars for helpfulness
Went to a small bike shop called ‘ I love bike ‘ just down the rd from paddy’s point , very helpful, and had everything I needed , 5 stars for attitude and helpfulness

Bought online.size guidelines wrong as all items to small. To return was hell! And after 2 weeks still havent received my return money.First they dont send the stickon return paper. One has to call after requesting it online and argue to get it. Once package is sent ,you hear nothing. I have now started the process of trying to get my money back. I will NEVER buy here again.Terrible

I am truly disgusted with the after care service, I bought a 4 person tent for around 100 euros - after 5 set ups the elastic in the poles broke, and on checking the other sets it was fraying. I took it to my local store in los barios and was told that it would be about 30 euros- i gave them the poles and then a few days later got a quote for 110 euros more than the cost of the new tent, I asked for a break down and was told that as the poles were not attached they would charge more to have to re assemble them, funny as when the elastic broke that would have happened but they gave a new quote of 98 euros I accepted but was not happy, a week later another email saying its now 110.00 again so i told them not to do the work, I collect the poles only to find that now 2 sets are broken as they had obviously started the work then stopped but sent me back 2 broken sets not one. adding to this i was then told that if I had taken insurance which I was not offered it would have been free. another time I was told that if I had paid logging into my account it would have been free. So now I have a tent and no poles to set it up, mis information from the staff, equipment returned in a worse state than I gave it to them. this have left me very upset as if the standard of the elastic is so bad that it breaks then they repair should affordable and to charge to re sequence is stupid what do they think happens if it breaks - they magically stay together

When we did the order it wasn’t clear that decathlon wasn’t the seller it self. You only see that it is sold by a third party once you bought the product. Which makes everything more complicated as they have to check everything with the seller before they can confirm any change. When we received the bicycle it had damage on it and as it was only available online we didn’t have time to send it back and wait for a new one as it was birthday present. Decathlon doesn’t want to do anything for compensation, really disappointing! Order number es10329723822

On a cycling holiday in Seville, we had a mechanical problem with one of our bikes. Can I compliment staff members in your Seville store in particular Martha who spoke excellent English and navigated us through the repair.

I bought 2 pairs of trainers, sent both back and received money for 1 pair. Customer service sent their proof of payment but it did not go into my bank. Ive been going around in circles trying to get my back to reclaim the money
it is out time. Very poor customer service, the chat is a joke and those who attended the phone and email not better. I have now paid for shoes that I sent back.

Ebike delivered ok 👍
UNFORTUNATELY......Delivery guys chucked the massive box just up from my house next to bins.
1 They don't take cardboard here in Quesada.
2 it blew across the road onto the path (hazard)
3 IT HAS OUR ADDRESS AND NAME ON IT.

Take your rubbish and deal with it properly.!!!

Absolutely terrible, rude, and unhelpful customer service. I have to assume the only reason they survive is because enough people don't seem to care how horrible they are treated by this awful company that gets so many bad reviews. I so wish I had read the reviews first.

Exceptional customer service today at Decathlon, Zenia Boulevard. I had a garmin watch to return but didn't have the receipt. With the proof of payment on my credit card they traced the purchase and gave me a full refund. Fantastic service, well done all